Broadband Contracts
Overview
When signing up for Internode ADSL, customers can choose to pay the regular setup fees on a one month contract, or pay a discounted setup fee and enter a 24 month contract.
The choice is simple: a 24 month contract with a reduced setup charge, or the 'normal' setup charge and a rolling 1 month commitment.
Existing Internode ADSL Customers
The current arrangements were implemented on the 21st of April, 2009. For signups that occurred before that date, the previously applicable contractual arrangements were:
- ADSL signups from 11th November 2008 to 20th April 2009 had a choice of free setup and a 24 month contract; or paid setup and a one month rolling contract. During that time, Internode Ultra services were always on a 24 month contract. An early cancellation charge of $199 applied if a 'free setup' service was cancelled within the first 24 months.
- All ADSL signups from 6th May 2008 to 10th November 2008 had an early cancellation charge of $65 if cancelled within the first 12 months.
- Prior to 6th May 2008 the early cancellation charge applied for the first six months only.
So the important point for customers that signed up prior to 21st April 2009 is that nothing has changed.
The changes implemented on 21st April 2009 relate only to the setup and early cancellation charges for new services ordered from that date. Read on if you wish to make changes to any existing services - the plan, speed, technology or location of your service. The costs and conditions of any such changes are detailed below; and these have not changed.
What Are My Options?
You have two options for establishing a new Internode ADSL service. These two options are available for all new Internode Easy Broadband, Easy Bundle, Easy Naked and Easy Reach services.
Option 1 : Reduced Setup Charge and 24 month contract.
This option offers you a discounted setup fee with a 24 month contract term.
With this option, you pay a reduced setup charge for your service; but you are liable for an early cancellation charge if you cancel your service during the first 24 months:
- a $120 early cancellation charge applies if the service is cancelled during the first 12 months; or
- a $65 early cancellation charge applies if the service is cancelled during the second 12 months.
After that time, no cancellation charge applies.
A $0 setup fee applies to:
- churn (Telstra Fast Transfer) a suitable ADSL service from another ISP, to an Internode Easy Reach service;
- churn (Optus Fast Transfer) a suitable ADSL service from another ISP, to an Internode Easy Bundle or Easy Naked service; or
- single service migrate a suitable Internode ADSL service to Easy Broadband.
A $79 setup fee applies to:
- single service transfer a suitable ADSL service from another ISP, to an Internode Easy Broadband service;
- establish a new Internode Easy Broadband or Easy Reach service on a suitable telephone line;
- transfer a suitable existing unbundled local loop service to Internode Easy Naked;
- convert a suitable telephone service into an Internode Easy Bundle or Easy Naked; or
- establish an Internode Easy Bundle or Easy Naked service via a new service connection onto a vacant copper pair.
Option 2 : Normal Setup Charge and 1 month contract.
This option involves a $39, $49 or $129 setup fee to establish your Internode ADSL service.
There is no long term commitment - simply the one month that you have paid in advance - and no early cancellation charge applies. You can cancel your service at any time, and the cancellation becomes effective at the end of your current monthly billing period.
A $39 setup fee applies to:
- churn (Telstra Fast Transfer) a suitable ADSL service from another ISP, to an Internode Easy Reach service; or
- churn (Optus Fast Transfer) a suitable ADSL service from another ISP, to an Internode Easy Bundle or Easy Naked.
A $49 setup fee applies to:
- single service migrate a suitable Internode ADSL service to Easy Broadband.
The $129 setup fee applies to:
- single service transfer a suitable ADSL service from another ISP, to an Internode Easy Broadband service;
- establish a new Internode Easy Broadband or Easy Reach service on a suitable telephone line;
- transfer a suitable existing unbundled local loop service to Internode Easy Naked;
- convert a suitable telephone service into an Internode Easy Bundle or Easy Naked service; or
- establish an Internode Easy Bundle or Easy Naked service via a new service connection onto a vacant copper pair.
Making changes to your Internode ADSL Service
Plan Changes
With an Internode ADSL service - regardless of whether you are on a 24 month contract or not - you are not 'locked in' to a specific plan.
However, please note that plan changing to the recently release Easy Naked 150 Special plan requires a new 24 month contract commitment for existing Internode Naked ADSL customers. This means that you are liable for an early cancellation charge if you cancel your service within 24 months of changing to the Easy Naked 150 Special plan:
- a $120 early cancellation charge applies if the service is cancelled during the first 12 months; or
- a $65 early cancellation charge applies if the service is cancelled during the second 12 months.
After that time, no cancellation charge applies.
All other plan changes (to or from any plans available to you on your current service) have no associated plan change fee or effect on your remaining contract term. This includes plan changes to change your monthly quota; or changing the Option Packs associated with the service.
Speed Changes
Customers on earlier Internode 256k, 512k or 1500k plans can upgrade to Easy Reach, without any once-off speed change charge.
Technology Changes
Technology changes occur when you change from one type of Internode broadband to another - for example from Easy Reach to Easy Broadband via a Single Service Migration.
If you are on a contract, the early cancellation charge does not apply to your previous service with the following technology changes:
| Description of Technology Change | Once-off Charge With a New 24 Month Contract Term | Once-off Charge With No Change To Remaining Contract Term |
|---|---|---|
| Single Service Migration to Easy Broadband - from an Internode ADSL service via a Telstra DSLAM |
no charge | $49 |
| Convert a Phone Service to Easy Naked - from an Internode ADSL service via an Internode or a Telstra DSLAM |
$79 | $129 |
| Convert a Phone Service to Easy Bundle - from an Internode ADSL service via a Telstra DSLAM |
$79 | $129 |
| Transfer to Easy Naked via Internode - from an Internode Easy Naked via Optus service |
no charge | not available |
| Convert to Easy Naked via Optus - from Easy Bundle (i.e., cancel the phone component only) |
not available | $50 |
| Convert to Easy Bundle - from Easy Naked via Optus (i.e., add the phone component only) |
no charge | $39 |
Relocations (Moving House or Office)
If you move to a new house or office location, you have a choice of relocation fees and contractual arrangements:
- you can choose to have this done at no charge, in which case you enter a new 24 month contract term on the service at your new premises. This new 24 month contract has early cancellation charges of $120 in the first 12 months, and $65 in the second 12 months.
- you can choose to pay $99 for the relocation, and your remaining contract term (if any) is carried across on the service at your new premises - i.e., it is not restarted. You will remain on the same early cancellation arrangement (if any) as your current service.
Providing the relocation is successful, no early cancellation charge will apply to your previous service.
Relocating a Grandfathered Plan
As a general rule, only current Internode ADSL plans can be selected for the broadband service at your new premises.
However if your are currently on a 'grandfathered' plan, you can request that this plan is relocated to your new premises, using either of the relocation options. Currently this is via a manual request to Internode; although it will soon be an option on the online relocation tool.
- This is subject to your existing plan being technically feasible to deliver at the new premises - e.g., the same broadband infrastructure is available at the local exchange, etc.
- 'Grandfathered plan' refers to any Internode broadband plan that is no longer available for new connections, but is still supported for existing customers.
Changing Service Type When You Relocate
You are welcome to change your Internode ADSL service type when you move - for example change from Easy Reach at your old place, to Easy Broadband at your new place - for no extra charge.
Billing Notes for Relocations
Please note that the billing method involves creating an early cancellation charge (if applicable) on the service at your current premises; and then crediting this amount when the service at your new premises becomes active.
This is because it's physically a cancellation process and a new service activation process - ADSL services don't actually 'relocate', you simply get a new service and your email & other account details are transferred across transparently by Internode.
If Your Service Cannot Be Relocated
Note that in some circumstances it may not be possible to relocate your Internode service to your new location - for example, if you are beyond the reach of the Internode broadband network.
In this situation, if you are within a 24 month contract term and you cancel your current service, the early cancellation charge will apply.
General Internode ADSL Terms and Conditions
In addition to your contract arrangement, as an Internode customer you agree to be bound by :
- Internode customers: the Internode Standard Form of Agreement.
- Internode ADSL customers: the Internode ADSL Service Specifications.
- Internode Business ADSL & Business Pack customers: the Internode Business ADSL Service Schedule.
- Internode Easy Naked customers: the Internode Naked ADSL Service Schedule.
- Internode Easy Bundle customers: the Internode Ultra Service Schedule.
These legal documents are available here.
Information about bundling your Internode ADSL with NodeLine
A number of Internode ADSL plans are available at two monthly price points - 'Bundled' or 'Standalone':
- 'Bundled' means that the telephone service associated with the Internode ADSL is an Internode NodeLine service.
- 'Standalone' means that the telephone service associated with the Internode ADSL is supplied by any other provider.
Please refer to our Bundling Information page for further details.
