Overview

From 21st April 2009, Internode have revised the Broadband Contract choices for new Internode ADSL services. When signing up to for Internode ADSL, customers can choose to pay the regular setup fees on a one month contract, or pay a discounted setup fee and enter a 24 month contract.

The choice is simple: a 24 month contract with a reduced setup charge, or the 'normal' setup charge and a rolling 1 month commitment.

Existing Internode ADSL Customers

Naturally, existing Internode ADSL services - those delivered or ordered prior to 21st April 2009 - are unaffected by these changes. As you would expect, we honour the contractual arrangements that were in place at the time that you ordered your service:

• ADSL signups from 11th November 2008 to 20th April 2009 had a choice of free setup and a 24 month contract; or paid setup and a one month rolling contract. Note that Internode Ultra services are always on a 24 month contract. An early cancellation charge of $199 will apply if a 'free setup' service is cancelled within the first 24 months.
• All ADSL signups from 6th May 2008 to 10th November 2008 have an early cancellation charge of $65 if cancelled within the first 12 months.
• Prior to 6th May 2008 the early cancellation charge applied for the first six months only, so these should no longer be an issue.

So the important point for customers with existing ADSL services is that nothing has changed.

The changes from 21st April 2009 relate only to the setup and early cancellation charges for new services ordered from that date. Read on if you wish to make changes to any existing services - the plan, speed, technology or location of your service. The costs and conditions of any such changes are detailed below; and these have not changed!

What Are My Options?

You have two options for establishing a new Internode ADSL service. These two options are available for all new Internode Easy Broadband, Easy Naked, Extreme ADSL2+, NakedExtreme ADSL2+, ADSL Standard, ADSL Plus and TwoPlus services.

There are no new sales of Internode Ultra, UltraLine or NakedUltra services, though existing customers remain fully supported. Historically, Ultra and UltraLine services were only available on a 24 month contract; while NakedUltra services were available on either a 1 month or 24 month contract. Further information for customers with these products is available here.

Option 1 : Reduced Setup Charge and 24 month contract.

This option offers you a discounted setup fee with a 24 month contract term.

With this option, you pay a reduced setup charge for your service; but you are liable for an early cancellation charge if you cancel your service during the first 24 months:

• a $120 early cancellation charge applies if the service is cancelled during the first 12 months; and
• a $65 early cancellation charge applies if the service is cancelled during the second 12 months.

After that time, no cancellation charge applies.

A $0 setup fee applies to:

• churn (Telstra Fast Transfer) a suitable ADSL service from another ISP, to an Internode Easy Broadband; ADSL Standard, Plus or TwoPlus service;
• single service migrate a suitable Internode ADSL service to Extreme ADSL2+;

A $79 setup fee applies to:

• single service transfer a suitable ADSL service from another ISP, to an Internode Easy Broadband or Extreme ADSL2+ service;
• establish a new Internode Easy Broadband; ADSL Standard, Plus or TwoPlus; or Extreme ADSL2+ service on a suitable telephone service;
• convert a suitable telephone service into Internode Easy Naked or NakedExtreme ADSL2+; or
• establish Internode Easy Naked or NakedExtreme ADSL2+ via a new service connection onto a vacant copper pair.

Option 2 : Normal Setup Charge and 1 month contract.

This option involves a $39, $49 or $129 setup fee to establish your Internode ADSL service.

There is no long term commitment - simply the one month that you have paid in advance - and no early cancellation charge applies. You can cancel your service at any time, and the cancellation becomes effective at the end of your current monthly billing period.

A $39 setup fee applies to:

• churn (Telstra Fast Transfer) a suitable ADSL service from another ISP, to Internode Easy Broadband; ADSL Standard, Plus or TwoPlus service.

A $49 setup fee applies to:

• single service migrate a suitable Internode ADSL service to Extreme ADSL2+.

The $129 setup fee applies to:

• single service transfer a suitable ADSL service from another ISP, to Internode Easy Broadband or Extreme ADSL2+;
• establish a new Internode Easy Broadband; ADSL Standard, Plus or TwoPlus; or Extreme ADSL2+ service on a suitable telephone service;
• convert a suitable telephone service into Internode Easy Naked or NakedExtreme ADSL2+; or
• establish Internode Easy Naked or NakedExtreme ADSL2+ via a new service connection onto a vacant copper pair.

Making changes to your Internode ADSL Service

Plan Changes

With an Internode ADSL service - regardless of whether you are on a 24 month contract or not - you are not 'locked in' to a specific plan.

In fact, you are free to change your ADSL plan as often as you like, with no change to your remaining contract term.

These plan changes include :

Speed Changes

Internode ADSL Standard customers can choose from a range of fixed speeds - or upgrade to ADSL Plus or ADSL TwoPlus for high speed services - at any time during your contract, and as often as you like. Similarly, you can upgrade from ADSL Plus to ADSL TwoPlus at any time. Once again this does not change your remaining contract term.

Note that speed changes are not applicable to other ADSL types - Internode Easy Broadband, Easy Naked, Extreme ADSL2+ and NakedExtreme ADSL2+.

A once off charge applies to decreasing your speed:

Technology Changes

Technology changes occur when you change from one type of Internode broadband to another - for example from ADSL Standard to Extreme ADSL2+ via a Single Service Migration.

If you are on a contract, the early cancellation charge does not apply to your previous service with the following technology changes:

Relocations (Moving House or Office)

If you move to a new house or office location, you have a choice of contractual arrangements :

• you can choose to have this done at no charge, in which case you enter a new 24 month contract term on the service at your new premises. This new 24 month contract has early cancellation charges of $120 in the first 12 months, and $65 in the second 12 months.
• you can choose to pay $99 for the relocation, and your remaining contract term (if any) is carried across on the service at your new premises - ie it is not restarted. You will remain on the same early cancellation arrangement (if any) as your current service.

Providing the relocation is successful, no early cancellation charge will apply to your previous service.

Changing Service Type When You Relocate

You can even change Internode ADSL service type when you move - e.g. move from an ADSL Standard at your old place, to Extreme ADSL2+ at your new place - for no extra charge.

Billing Notes for Relocations

Please note that the billing method involves creating an early cancellation charge (if applicable) on the service at your current premises; and then crediting this amount when the service at your new premises becomes active.

This is because it's physically a cancellation process and a new service activation process - ADSL services don't actually 'relocate', you simply get a new service and your email & other account details are transferred across transparently by Internode.

If Your Service Cannot Be Relocated

Note that in some circumstances it may not be possible to relocate your Internode service to your new location - for example, if you are beyond the reach of the Internode broadband network.

In this situation, if you are within a 24 month contract and you cancel your current service, the early cancellation charge will apply.

General Internode ADSL Terms and Conditions

In addition to your contract arrangement, as an Internode ADSL customer you agree to be bound by :

• Internode customers : the Internode Standard Form of Agreement.
• Internode ADSL customers : the Internode ADSL Service Specifications.
• Internode Business ADSL customers : the Internode Business ADSL Service Schedule.
• Internode Easy Naked and NakedExtreme ADSL2+ customers : the Internode Naked ADSL Service Schedule.

These legal documents are available here.