What is Easy Reach?

Easy Reach leverages Australia's largest broadband network to deliver great value plans, Australia-wide. Key features of Easy Reach plans include:

• A range of monthly quotas, including 5 GB, 60 GB, 100 GB and 250 GB per month.
• An optional monthly bundling discount (available in selected areas only), if the telephone service associated with the ADSL is an Internode NodeLine phone service.

And now, the new 'Business Pack' option makes Easy Reach the ideal business broadband solution!

What speeds can I expect from Easy Reach?

Unlike previous fixed speed ADSL services such as 1500/256k, Easy Reach services are offered without a guaranteed specific speed result.

We expect all services will have a data rate of at least 1500/256 kbps.

Above that, the service is offered on the basis that the line speed achieved is offered on a best effort, no guarantees basis:

• The first choice is for an Easy Reach service to be deployed on an ADSL2+ capable 'OPEN2' DSLAM port, with a maximum possible speed of 20 Megabits per second downstream and 1 Megabit per second upstream.
• If this capability is not available, then the service will be deployed on an ADSL1 capable 'OPEN1' DSLAM port, with a maximum possible speed of 8 Megabits per second downstream and 384 kilobits per second upstream.
• There is a small number of existing fixed speed (e.g., 1500/256k) ADSL services that our wholesale access supplier is not able to upgrade. Specifically, these are services that do not pass the wholesalers 'service qualification' test for ADSL. These services will be provided at the maximum available speed of 1500/256 kbps.

Your actual speed will hence be somewhere in between 1500/256 kbps and 20/1 Mbps.

As well as the technical aspects described above, there are numerous factors including the quality and length of your phone line, your software and router capabilities, and interference. There is a minimum assured bandwidth of 1500/256 kbps.

According to our wholesale access provider, about 50% of customers on the ADSL2+ (OPEN2) access network achieve speeds of 10 Mbps or higher; while around 70% of customers on the ADSL1 (OPEN1) access network achieve speeds of 6 Mbps or better.

Please note that the achieved 'sync speed' on variable speed ADSL services such as Easy Reach can vary over time. These services are extracting the maximum possible performance from your current broadband infrastructure, telephone line and ADSL modem environment. This environment can change over time—hence, so can the sync speed.

I play online games, what can I expect from Easy Reach?

These plans offer the highest speeds made available to us by our wholesale infrastructure provider, nationally—however we are not able to control the latency or performance of these plans directly.

Like all Internode ADSL 'best effort speed' broadband services, there are a variety of approaches our customers can take to maximise the performance of their service.

The Internode support team is happy to assist customers who wish to optimise the speed of their Internode ADSL services with advice and assistance to achieve that aim.

What if my Easy Reach service is connected to a Telstra RIM cabinet?

In this circumstance, Telstra Wholesale have notified us that the speeds available may be limited to a maximum download speed of 3 Megabits per second in some (unspecified) locations, where insufficient backhaul capacity exists to support higher speeds at this time.

We regret that we are currently unable to determine in advance, which RIM connected customers may be subject to the 3 Mbps maximum download speed limitation.

How does Easy Reach with a Business Pack compare to Business ADSL?

We've designed Easy Reach with the Business Pack option to deliver greater value than our previous Business ADSL plans. In particular, Easy Reach with a Business Pack supersedes the Business ADSL Standard and Fast plans, which are no longer available for sale.

These are the key differences between Internode Easy Reach with a Business Pack and previous Internode Business ADSL plans:

• Quota is much larger at the same price points. And with the Business Pack, it's still free uploads—quota is counted in the download direction only.
• Optional IP Subnet. A /29 IP subnet is available upon request, and at no extra charge. Previously, this was a $20 per month option on Business ADSL plans.

Importantly, static IP addressing; priority support; and unshaped excess continue to be delivered on Easy Reach with a Business pack.

What if I go over my quota?

You can check how much quota you've used by logging into My Internode from the Internode homepage using your Internode username and password. Once you've logged in, click on "ADSL Usage & Stats" in the "My Services" column.

If you go over your monthly quota on an Easy Reach plan with the Business Pack option, excess charges apply at a rate of 0.5 cents per Mbyte downloaded. Your service is not 'excess shaped' by Internode at any stage.

These excess charges are capped to a maximum of $299 per month. Please note that Data Blocks are not available with the Business Pack option.

What about other Business ADSL plan features?

Everything else about the Easy Reach plan with a Business Pack is the same as—or better than—Internode's previous Business ADSL Standard and Fast plans:

• No Shaping & Capped Excess—Business Pack services are never shaped by Internode, regardless of your download volumes. Compare the quota deal for Internode Easy Reach with Business Pack:
  • Just $5 per GB excess: if your monthly download quota is exceeded then the excess downloads are charged at only $5 per Gbyte (calculated at 0.5 cents per Mbyte). This 'excess traffic charge' is capped to a maximum of $299 per month.
  • Uploads don't consume quota: the Business Pack means these plans are download counted only.
  • 'Anytime' quota: you can use the Internet whenever you like. Internode quota isn't parcelled into 'friendly' & 'unfriendly' hours of usage.
  • Unmetered Content: including over 100 online streaming radio stations; the extensive games.on.net server farms for low ping gaming; massive mirrors for common file downloads; ABC iView and fetchtv online content - and more.
• Your Choice of Contract—Choose from discounted setup on a 24 month contract with an early cancellation charge; or pay the full setup fee and have no early cancellation charges—it's your choice.
• Priority Business Support—The Business Pack includes priority access to our award-winning, local customer support team, and is backed by our Service Level Agreement with defined performance and availability targets.
• Static IP Address—A static IP address makes these plans suitable for hosting servers and operating Internet Virtual Private Networks. An additional /29 IP subnet is available on request and at no extra charge.
• Email Accounts—Up to 5 free email accounts can be established, all with email spam and virus filtering & webmail access and more.
• Free Subdomain—Choose your own subdomain name under 'on.net' (on request and subject to approval by Internode) and link it to your own server.
• Dialup Account—Includes a dialup account, for when you're away from your broadband connection, with 10 included hours per month then $1/hour pay-as-you-go. Dialup access is available Australia-wide at local call rates.
• Global Roaming—We offer a global roaming facility for dialup, Wi-Fi and hotel Ethernet access across the world via iPass (separate usage charges apply).
• NodePhone Ready—Add NodePhone Voice over IP (VoIP) and save money on phone calls.
• Choose your Hardware—Bring your own ADSL router, or buy one pre-configured from us.

A good rule of thumb when trying to figure out whether Easy Reach with a Business Pack supports a given feature of an Internode Business ADSL Standard or Fast plan is: if it isn't mentioned as being different… it's the same!

Can I Get Easy Reach?

You can check for the availability of Easy Reach services in your area by entering your phone number in our Online Coverage Checker.

New Easy Reach services will be delivered if there is a suitable DSLAM with free ports in your local exchange, and you have a direct copper path—within acceptable transmission limits—to it.

What Payment Options Are Available?

Please refer to our payments page for information on how you can pay Internode.

Plan Change to Easy Reach

It's easy to plan change to Easy Reach. Any existing Internode ADSL service that is delivered via a Telstra Wholesale DSLAM port is eligible, including:

• all 'fixed speed' services at 256/64k, 512/128k, 512/512k & 1500/256k. This includes the 'Starter' and 'Standard' plan families, as well as many previous Easy Broadband (1.5M) services.
• all 'high speed' services including Fast ADSL, and earlier products such as ADSL High, Plus, TwoPlus and many previous Easy Broadband (high speed) services.

Simply request an upgrade to an Easy Reach plan via our online plan changer.

For most customers this should be a seamless process, with the changeover occurring on your service rollover date. Even better, there's currently no once-off charge associated with this change—the speed upgrade charge is currently being waived!