Already Connected?

If you already have a suitable Internode ADSL service—connected via a Telstra Wholesale DSLAM port—you can simply request an online plan change to Easy Reach. There's no once-off charge for this plan change - even if this involves a speed change.

Otherwise, Read On

The first step is to check whether Easy Reach is available in your exchange area:

• Simply enter your telephone number into the Coverage Checker, and the availability of our various ADSL service types will be clearly listed.

This will indicate whether your local exchange has the necessary equipment to deliver Easy Reach. It doesn't however analyse the copper access network between your premises and the local exchange—that can only be done when we receive your order.

We'll check all these items as part of provisioning your service. If at any point we find you cannot obtain an Easy Reach service at your premise, you can cancel the order with no penalty—no success, no fee!

The Two Setup Options

There are two methods to setup an Internode Easy Reach service. Please review this information, and if you're still not sure, just contact Internode Sales for further assistance.

1. No Current ADSL?

If you don't already have ADSL on your phone line, then simply signup online for a new Easy Reach service

• There's a $79 setup fee on a 24 month contract; or a $129 setup fee on a monthly contract.

2. Fast Transfer ('Churn')

This is available if your current ADSL service is delivered via a Telstra Wholesale or BigPond ADSL port. It provides a fast, low cost transfer to any of the Easy Reach plans. There is no churn fee on a 24 month contract; or you can pay a $39 churn fee if you prefer a monthly contract.

• Most ISPs—including Telstra BigPond—participate in this Fast Transfer or 'Churn' process. You can check if your ISP is a participant by referring to the first column (DSL Transfer) in this list, or just ask them.
• As well as Telstra BigPond ADSL, the majority of ADSL services at 256/64 kbps, 512/128 kbps, 512/512 kbps, 1500/256 kbps; as well as 'OPEN1' (up to 8000/384 kbps) and 'OPEN2' (up to 20/1 Mbps); use Telstra Wholesale ADSL ports as the 'last mile' access. Telstra BigPond ADSL services at any speed, including ADSL2+, can easily be churned to Internode!

It's a simple process to take advantage of churn—you just need to select your current ISP's name from the list presented during the online signup process. Please read our Churn FAQ if you require any further information.

Disconnect/Reconnect

The final alternative—if you can stand not having broadband for a couple of weeks—is to cancel your current ADSL service, and order a new Easy Reach service from scratch!

Important Disclaimers and Information

If you disconnect from your current provider via any method, your existing ISP may charge you contract break fees and/or service disconnection fees in accordance with their contract with you. Internode is not responsible for, and has no control over, those fees. Please check your existing contractual conditions carefully before changing providers.