Customers located in areas affected by the flooding should contact their Internet Service Provider directly to receive extended payment options. Any associated fees will also be waived.

In areas where homes have been damaged due to flooding, the following relief package will be provided:

• Cancellation, without penalty, of the fixed line service and reservation of the customer’s telephone number for a period of three months.
• Free connection to alternative premises/accommodation while a customer’s home is uninhabitable.
• Cancellation, without penalty, of any broadband or dialup Internet service.
• Free installation of any ADSL internet service at the customer’s new premises within a 12-month period and continuation of existing contract (where relevant and with no penalty).

iiNet Chief Executive Officer Michael Malone said staff were on standby to assist customers during these difficult circumstances. "Challenging weather conditions can cause a lot of inconveniences, so we hope to provide some comfort to those customers affected as they’ll have one less thing to worry about," Mr Malone said.

Internode CEO Patrick Tapper said Internode had assigned a dedicated telephone number for calls from its flood-affected customers.

Internode customers affected by the floods can call our dedicated team on 1300 66 33 27.