What is Easy Broadband?

Easy Broadband is Internode's most popular range of broadband plans. Key features of the current generation of Easy Broadband plans include:

• A range of monthly quotas - from 30 GB per month, right up to 1,200 GB per month - the 'more than a Terabyte' plan!
• An Internode direct broadband connection - specifically, an Internode DSLAM port. This provides ADSL2+ with Annex M capability on suitable lines.

An optional monthly bundling discount of $20 is available with the current Easy Broadband plans, if the telephone service associated with the ADSL is an Internode NodeLine service.

How does Easy Broadband compare to Home ADSL?

We've designed Easy Broadband to deliver greater value than our previous Home ADSL plans. In particular, Easy Broadband supersedes the Home Extreme plans, which are no longer available for sale.

These are the key differences between Internode Easy Broadband and previous Internode Home ADSL plans:

• Quota is much larger at the same price points, and is counted as the sum of uploads plus downloads. Previously Home ADSL plans had smaller quota allocations, and counted download traffic only. Select the Power Pack option if you prefer download counting only.
• Annex M profiles (enabling higher upload speeds) are available on all suitable lines. This feature was not previously available on Home Extreme plans (it was available only on SOHO & Business Extreme plans).
• Excess traffic shaping is 256 kbps symmetrical. For comparison, previously Home Extreme plans had more restrictive excess shaping of 64 or 128 kbps symmetrical. Select the Power Pack option if you prefer even faster excess shaping of 512 kbps download, with no shaping of upload.
• Single location only. Easy Broadband plans are designed to allow one concurrent router login on one specific physical line (you can of course have multiple users sharing this connection). A financial penalty of $1 per hour per additional login may be applied in the case of concurrent logins on different physical lines.
• Dynamic IP Address. Like the previous Home ADSL plans, Easy Broadband is a dynamic IP address broadband service. Select the Power Pack option if you prefer a static IP address.

What if I go over my quota?

You can check how much quota you've used by logging into My Internode from the Internode homepage using your Internode username and password. Once you've logged in, click on "ADSL Usage & Stats" in the "My Services" column.

If you go over your monthly quota on a current Easy Broadband plan - or on a previous 'T-Shirt' plan (size XS, S, M, L, XL or XXL) - your connection is slowed to 256 kbps for the rest of your month.

There are no excess quota fees. However if desired, you can purchase a Data Block to top up your monthly quota on demand.

Select the Power Pack option if you prefer even faster excess shaping of 512 kbps download (with the option of Data Blocks); or select the Business Pack options if you prefer excess usage charges with no shaping (Data Blocks are not available with this option).

What about other Home ADSL plan features?

Everything else about the Easy Broadband plan is the same as Internode's previous Home Extreme plans:

• A Fixed Monthly Charge - No excess charges, simply speed shaping of any 'excess' traffic beyond your monthly quota inclusion.
• Quota on Demand - If desired, you can purchase a Data Block for a quota top up on-demand - your spend is totally under your control.
• Anytime quota - Use the Internet whenever you like - Internode quota isn’t parcelled into 'friendly' & 'unfriendly' hours of usage.
• Unmetered Content: - Including over 100 online streaming radio stations; the extensive games.on.net server farms for low ping gaming; massive mirrors for common file downloads; ABC iView and fetchtv online content - and more.
• Your Choice of Contract - New customers can choose from discounted setup on a 24 month contract with an early cancellation charge; or pay the full setup fee and have no early cancellation charges - it's your choice.
• Local Expert Support - Our award-winning customer support is available 7 days a week.
• Annex M Capable - Support for ADSL2+ Annex M, with enhanced upload speeds (subject to your specific line conditions).
• Email Accounts - Up to 5 free email accounts, all with email spam and virus filtering & webmail access and more.
• Free Webspace - Free 50 Mbyte webspace for personal, non-commercial use.
• Dialup Account - Includes a dialup account, for when you're away from your broadband connection, with 10 included hours per month then $1/hour pay-as-you-go. Dialup access is available Australia-wide at local call rates.
• Global Roaming - We offer a global roaming facility for dialup, Wi-Fi and hotel Ethernet access across the world via iPass (separate usage charges apply).
• Security Protection - You'll be protected by our complimentary Network Firewall, which assists in protecting your home network and helps to stop spam and viruses from spreading. You are welcome to disable that protection via an online web page if you wish.
• NodePhone Ready - Add NodePhone Voice over IP (VoIP) and save money on phone calls.
• Choose your Hardware - Bring your own ADSL router, or buy one pre-configured from us.
• Dynamic IP Address - These are 'Layer 2' dynamic IP services, suitable for home broadband access.

A good rule of thumb when trying to figure out whether Easy Broadband supports a given feature of an Internode Home Extreme plan is: if it isn't mentioned as being different... it's the same!

What are Power Packs and Business Packs?

Internet enthusiasts and business customers have slightly different requirements of their broadband service; and these are addressed via the Power Pack and Business Pack options.

Please note that you can only choose one (or neither) of these options - a service cannot have both types of Option Packs at the same time.

The Power Pack Option

Internet enthusiasts - who may have previously selected a SOHO Extreme plan - can simply add a Power Pack option to their Easy Broadband plan. The Power pack option is $10 per month, and adds the following features:

• Static IP - A static IP address (instead of a dynamic IP address) is provided, making these plans suitable for hosting servers and operating Internet Virtual Private Networks.
• Free Uploads - Quota consumption is counted in the download direction only.
• Faster Excess - Excess traffic - beyond the monthly inclusion - is shaped at 512 kbps down / no shaping of upload. And you can still buy data blocks if required.
• Included Subdomain - Choose your own subdomain name under '.power.on.net' (on request and subject to approval by Internode) and link it to your server.

You can request your subdomain name via a support request. Please note that existing Internode SOHO ADSL customers that are plan changing to Easy Broadband with a Power Pack can retain their '.soho.on.net' subdomain if they would prefer (in fact, both subdomains will work).

The Business Pack Option

The needs of business customers are addressed by adding a Business Pack option to the Easy plan. The Business pack option is $30 per month, and adds the following features:

• Static IP - A static IP address is provided, with the option of a /29 IP subnet available on request and at no additional charge.
• Free Uploads - Quota consumption is counted in the download direction only.
• Unshaped Excess - Instead, excess traffic is charged at 0.5 cents per Mbyte (download direction only) up to a maximum of $299 per month. Please note that Data Blocks are not available with the Business Pack option.
• Included Subdomain - Choose your own subdomain under '.on.net' (on request and subject to approval by Internode) and link it your servers.
• Priority Business Support - The Business Pack entitles you to priority access to our award-winning, local customer support team, and your ADSL is backed by our Service Level Agreement with defined performance and availability targets.

You can request your subdomain name or IP subnet via a support request. Please note that existing Internode Business ADSL customers that are plan changing to Easy Broadband with a Business Pack will retain their current '.on.net' subdomain and any associated IP subnet.

Can I Get Easy Broadband?

All new Easy Broadband services (from 10th August 2010) are being deployed on Internode ADSL2+ DSLAM ports, and only where that DSLAM has sufficient backhaul capacity. You can check for the availability of new Easy Broadband services in your area by entering your phone number or address into our Online Coverage Checker.

New Easy Broadband services will be delivered if there is a suitable Internode DSLAM with free ports in your local exchange, and you have a direct copper path - within acceptable transmission limits - to it. This is an ADSL2+ connection, with the 'Annex M' profile available for faster uploads. Note however that the default profile continues to be 'high stability' - please refer to this page on the options for changing from the default profile once your service has been established.

A description of the factors that affect your actual speed is available on this page, as well as a graph that provides an indication of theoretical maximum speed at various line lengths.

The minimum speed of an Internode Easy Broadband service is 1500/256 kbps. Internode does not guarantee that customers who select the Easy Broadband plan will be able to obtain the maximum theoretical speeds.

Are there any coverage limitations?

All Internode Easy Broadband plans are available wherever you can get a direct copper path connection to an Internode DSLAM within acceptable transmission loss limits, with the following specific exceptions:

• St Johns & South Launceston in Tasmania
• Geelong in Victoria
• Coonalpyn, Maitland, Meningie, Minlaton, Mount Barker, Mount Gambier, Port Augusta, Port Lincoln, Tailem Bend, Tintinara, Whyalla & Whyalla Jenkins in South Australia

These exchanges do not currently offer the Easy Broadband 600 or 1200 GB plans, due to backhaul limitations.

Please note that this is a dynamic list and at times we may reach a point where we can no longer support extremely high quota plans such as 600 or 1200 GB in a given area. If we reach that point, we may automatically migrate existing Easy Broadband services to a lower quota plan (and lower the ongoing price accordingly). If you disagree with this change, you may request the cancellation of your service with no early termination charge being applied.

Can I Have a 'Naked' Easy Plan?

Yes you can! A complimentary range of Internode Easy Naked plans are also available.

What Payment Options Are Available?

Please refer to our payments page for information on how you can pay Internode.

Is there a change to my existing Internode contract term if I move to Easy Broadband?

No. If you are already connected to an Internode DSLAM (for example you are currently on an Internode Extreme plan, or an earlier Easy Broadband plan via an Internode DSLAM), then it is simply an online plan change to Easy Broadband. You can change plans to Easy Broadband without any once-off charges, and without any effect on your existing contract term with Internode.

A History of Easy Broadband

At Internode, we're constantly working on improving our products. Here's a history of how Internode Easy Broadband has developed over time.

Easy Broadband was launched on 9th July 2009, with a price of $49.95 per month and 30 GB of monthly quota. Services were installed on Internode ADSL2+ DSLAM ports where available; and Telstra 1500/256 kbps DSLAM ports otherwise.

• On 6th October 2009, all Easy Broadband services were automatically upgraded to 50 GB monthly quota, with no change in price.
• In order to introduce a bundling deal and wider availability of ADSL2+, all Easy Broadband services were renamed to 'Easy Broadband Classic' on 28th April 2010. This plan is 'grandfathered', meaning existing customers can remain on the plan, but no new services are permitted.

The wider availability of ADSL2+ speeds, along with the bundling discounts, were introduced on 28th April 2010. New signups to Easy Broadband then had a monthly price of $59.95, with a $10 per month 'bundling discount' reducing this to $49.95 if the associated telephone service is an Internode NodeLine service. The same 50 GB monthly quota is included, and the excess shaping speed increased from 64 kbps to 128 kbps. The speed for new signups changed to:

• Internode ADSL2+ DSLAM port with Annex M, where available; or
• in 'Zone 1' - a Telstra ADSL2+ ('OPEN2') DSLAM port where available; otherwise a Telstra high speed ADSL1 ('OPEN1') DSLAM port; or
• in 'Zone2' or 'Zone 3' - a Telstra 1500/256 kbps DSLAM port.

The next change occurred on 10th August 2010. This simply restricted any new connections to Easy Broadband to Internode ADSL2+ Annex M DSLAM ports only - no new services will be created using Telstra ports. No other changes occurred to the product, and existing services are not affected by this change.

On 14th September 2010, an exciting range of new Easy Broadband 'T-Shirt' plans were made available - ranging from 150 GB up to a massive 1 Terabyte per month! And on 30th November 2010, the entry level 'XS' 30 GB plan was added to the range.

On 8th February 2011, the Power Pack and Business Pack options were made available on all current Easy Broadband plans.

On 18th March 2011, the condition of an automatic plan change of an existing associated NodeLine service to a HomePlus or BizPlus plan was removed. This had been introduced with the launch of the 'T-Shirt' plans on 14th September 2010.

On 5th July 2011, the Easy Broadband 'T-Shirt' plans were replaced with a simplified range - 30 GB, 200 GB, 300 GB and 1,000 GB. The charge for plan changes to lower priced plans was also removed on this day; and this charge no longer applies to either the current or the previous 'T-Shirt' Easy Broadband plans.

Most recently, on 1st March 2012, new Easy Broadband plans were introduced with quota points of 30 GB (unchanged), 60 GB (new option), 300 GB (reduced in price by $10), 600 GB (new option), and 'even more than a Terabyte' 1,200 GB.