Already Connected?

If you already have a suitable Internode ADSL service - for example, the previous Internode Extreme plans, and many earlier Easy Broadband services - you can simply request an online plan change to the latest Easy Broadband plans.

• There's no once-off charge or change to your contract term for this plan change.

Otherwise, Read On

The first step is to check whether Easy Broadband is available in your exchange area:

• Simply enter your telephone number or address into our Online Coverage Checker, and the availability of Internode broadband services will be clearly listed.

This will indicate whether your local exchange has the necessary equipment to deliver Easy Broadband. It doesn't however analyse the copper access network between your premises and the local exchange - that can only be done when we receive your order.

Specifically, Easy Broadband can only be delivered :

• when your local exchange has already been equipped with an Internode DSLAM; and
• free ports are available on that DSLAM; and
• a suitable continuous copper pair is available between your premises and the local exchange.

We'll check all these items as part of provisioning your service. If at any point we find you cannot obtain an Easy Broadband service at your premise, you can cancel the order with no penalty - no success, no fee!

The Three Setup Options

There are three methods to setup an Easy Broadband service. Please review this information, and if you're still not sure, just contact Internode Sales for further assistance.

1. No Current ADSL?

If you don't already have ADSL on your phone line, then simply signup online for a new Easy Broadband service

• There's a $79 setup fee on a 24 month contract; or a $129 setup fee on a monthly contract.

2. Transfer Your ADSL

The 'Single Service Transfer' provides a quick and reliable method to obtain Easy Broadband, when there's already an ADSL service on your phone line.

• This is now available for transferring from almost all service providers, including BigPond.
• The same setup options are available - a $79 setup fee on a 24 month contract; or a $129 setup fee on a monthly contract.

Your broadband can be transferred quickly and easily to Internode - simply signup online for Easy Broadband.

3. Single Service Migration (SSM)

This is available if your current ADSL service is already with Internode, but not yet connected to an Internode DSLAM - you may be connected to Internode via a Telstra DSLAM. In this case, you'll need to request an SSM to obtain an Easy Broadband service.

Check whether you're connected to an Internode DSLAM via our ADSL Status Query tool - enter your line number and username and 'Submit' the form. On the results screen, you will see the last row of the table is called 'Carrier for ADSL Port'.

• If this is listed as 'Agile' or 'Internode', then your line is connected to an ADSL2+ capable Internode DSLAM port. You can simply request an online plan change to Easy Broadband.
• If however this field says 'Telstra', then you are attached to a Telstra Wholesale DSLAM port at this time. You'll need to request a Single Service Migration to Easy Broadband by clicking 'Change Broadband plan' in the My Internode Toolbox. There is no migration fee on a 24 month contract; or you can pay a $49 migration fee if you prefer a monthly contract.

Note in certain situations, single service migrations may not be available - for example when your current service is provided on a Telstra pair gain system such as a RIM.

Important Disclaimers and Information

If you disconnect an existing broadband service from another service provider, they may charge you contract break fees and/or service disconnection fees in accordance with their contract with you. Internode is not responsible for, and has no control over, those fees. Please check your existing contractual conditions carefully before changing providers.