Already Connected?

If you already have a suitable Internode ADSL service - for example, the previous Internode Extreme plans, and many earlier Easy Broadband services - you can simply request an online plan change to the latest Easy Broadband plans. There's no once-off charge for this plan change.

Otherwise, Read On

The first step is to check whether Easy Broadband is available in your exchange area:

• Simply enter your telephone number or address into our Online Coverage Checker, and the availability of Internode broadband services will be clearly listed.

This will indicate whether your local exchange has the necessary equipment to deliver Easy Broadband. It doesn't however analyse the copper access network between your premises and the local exchange - that can only be done when we receive your order.

Specifically, Easy Broadband can only be delivered :

• when your local exchange has already been equipped with an Internode DSLAM; and
• free ports are available on that DSLAM; and
• a suitable continuous copper pair is available between your premises and the local exchange.

We'll check all these items as part of provisioning your service. If at any point we find you cannot obtain an Easy Broadband service at your premise, you can cancel the order with no penalty - no success, no fee!

The Three Setup Options

There are three methods to setup an Easy Broadband service. Please review this information, and if you're still not sure, just contact Internode Sales for further assistance.

1. No Current ADSL?

If you don't already have ADSL on your phone line, then simply signup online for a new Easy Broadband service

• There's a $79 setup fee on a 24 month contract; or a $129 setup fee on a monthly contract.

2. Transfer Your ADSL

If you currently have ADSL from another service provider on your phone line, then you'll need to know if they are a participant in the 'Single Service Transfer' (SST) process. SST is a simple and effective method to transfer across to Easy Broadband.

You can check if your current service provider is a participant by referring to the second column (DSL/SSS Transfer) in this list.

• If they have a tick, then you can request a Single Service Transfer via our online signup process. There's a $79 transfer fee on a 24 month contract; or a $129 transfer fee on a monthly contract.
• If they have a cross, then you can take a two-step approach - firstly, Fast Transfer ('Churn') as an interim step (as described below) to an Internode Easy Reach plan. When that is complete, then request a Single Service Migration to an Easy Broadband plan.

Interim Step - Fast Transfer ('Churn')

This is available if your current ADSL service is delivered via a Telstra Wholesale or BigPond ADSL port. It provides a fast, low cost transfer to any of the Internode Easy Reach plans. There is no churn fee on a 24 month contract; or you can pay a $39 churn fee if you prefer a monthly contract.

This can be used as an 'interim step' in the migration to Easy Broadband.

Most ISPs participate in this Fast Transfer or 'Churn' process - you can check by referring to the first column (DSL Transfer) in this list, or just ask them. If so, you simply need to select your current ISP's name in the list presented during the online signup process.

When the fast transfer process is complete, you can then request a Single Service Migration to Easy Broadband.

3. Single Service Migration (SSM)

This is available if your current ADSL service is already with Internode, but not yet connected to an Internode DSLAM - you'll need to perform an SSM to obtain an Easy Broadband service.

Check whether you're connected to an Internode DSLAM via our ADSL Status Query tool - enter your line number and username and 'Submit' the form. On the results screen, you will see the last row of the table is called 'Carrier for ADSL Port'.

• If this is listed as 'Agile' or 'Internode', then your line is connected to an ADSL2+ capable Internode DSLAM port. You can simply request an online plan change to Easy Broadband.
• If however this field says 'Telstra', then you are attached to a Telstra Wholesale DSLAM port at this time. You'll need to request a Single Service Migration to Easy Broadband by clicking 'Migrate Service' in the My Internode Toolbox. There is no migration fee on a 24 month contract; or you can pay a $49 migration fee if you prefer a monthly contract.

Note in certain situations, single service migrations may not be available - for example when your current service is provided on a Telstra pair gain system such as a RIM.

Disconnect/Reconnect

The final alternative - if you can stand not having broadband for a couple of weeks - is to cancel your current ADSL service, and order a new Easy Broadband service from scratch!

Important Disclaimers and Information

If you disconnect from your current provider via any method (Fast Transfer, Single Service Transfer, or Disconnection), your existing ISP may charge you contract break fees and/or service disconnection fees in accordance with their contract with you. Internode is not responsible for, and has no control over, those fees. Please check your existing contractual conditions carefully before changing providers.