Frequently Asked Questions

What is Easy Bundle?

Easy Bundle is an Internode phone and broadband solution, leveraging the Optus Wholesale access network to extend the benefits of 'Easy Broadband plus NodeLine' to even more people. It delivers a complete package:

• a high speed ADSL2+ broadband connection with a range of monthly quotas - from 30 GB right up to 300 GB per month; and
• a traditional telephone service offering very competitive call rates.

Simply put, Easy Bundle delivers a high-speed broadband service over a copper pair, complete with a traditional 'landline' phone service, in a fixed bundle. The implications of this are:

• you don't need to rent a separate telephone service to receive broadband ADSL - saving you money every month.
• you keep your analog dial tone - you can make traditional telephone (or fax or modem) calls through an Internode Easy Bundle service.

How Fast Is Internode Easy Bundle?

The maximum possible speed of an Easy Bundle service will depend on a number of factors. These include the length and quality of the copper pair that links your premises to your local telephone exchange, and the type of ADSL modem or router that you are using.

A description of these factors is available on this page, as well as a graph that provides an indication of theoretical maximum speed at various line lengths. When reviewing this graph please note the maximum speed possible on Easy Bundle is 20 Mbps - the 24 Mbps maximum speed is only available on services delivered via the Internode broadband network, such as Easy Broadband.

The ADSL modem or router that you use on an Easy Bundle service will affect the maximum possible speed as follows:

• ADSL2+ Modem/Router - 20000/820 kbps
• ADSL2 Modem/Router - 12000/820 kbps
• ADSL1 Modem/Router - 8000/820 kbps (many older ADSL modem/routers are ADSL1 only)

All routers sold by Internode are ADSL2+ capable - further details are available here.

Internode does not guarantee that customers who select the Easy Bundle plans will be able to obtain the maximum theoretical speed of 20000/820 kbps. Furthermore, there is no guaranteed minimum line synchronisation speed or data transfer rate - upload or download - on this service.

Do I Have A Traditional Telephone Service With Internode Easy Bundle?

Yes - Internode Easy Bundle includes a conventional analog telephone service, which will work with a standard telephone handset - this isn't voice-over-IP. It also works just fine with fax machines and analog modems, as well as monitored alarms - it's traditional dial tone.

So how do I make telephone calls?

You can make calls in exactly the same way as you do on a traditional phone service, no special equipment required.

How does Easy Bundle compare to Home ADSL?

We've designed Easy Bundle to deliver greater value than our previous Home ADSL plans. In particular, Easy Bundle supersedes the Home UltraBundle plans, which are no longer available for sale.

These are the key differences between Internode Easy Bundle and previous Internode Home UltraBundle plans:

• Quota is much larger at the same price points, and is counted as the sum of uploads plus downloads. Previously Home UltraBundle plans had smaller quota allocations, and counted download traffic only. Select the Power Pack option if you prefer download counting only.
• Excess traffic shaping is 256 kbps symmetrical. For comparison, previously Home UltraBundle plans had more restrictive excess shaping of 128 kbps symmetrical. Select the Power Pack option if you prefer even faster excess shaping of 512 kbps download, with no shaping of upload.
• Single location only. Easy Bundle plans are designed to allow one concurrent router login on one specific physical line (you can of course have multiple users sharing this connection). A financial penalty of $1 per hour per additional login may be applied in the case of concurrent logins on different physical lines.
• Dynamic IP Address. Like the previous Home ADSL plans, Easy Bundle is a dynamic IP address broadband service. Select the Power Pack option if you prefer a static IP address.

What if I go over my quota?

You can check how much quota you've used by logging into My Internode from the Internode homepage using your Internode username and password. Once you've logged in, click on "ADSL Usage & Stats" in the "My Services" column.

If you go over your monthly quota on an Easy Bundle plan, your connection is slowed to 256 kbps for the rest of your month.

There are no excess quota fees. However if desired, you can purchase a Data Block to top up your monthly quota on demand.

Select the Power Pack option if you prefer even faster excess shaping of 512 kbps download (with the option of Data Blocks); or select the Business Pack options if you prefer excess usage charges with no shaping (Data Blocks are not available with this option).

What about other Home ADSL plan features?

Everything else about the Easy Bundle plan is the same as Internode's previous Home UltraBundle plans:

• A Fixed Monthly Charge - No excess charges, simply speed shaping of any 'excess' traffic beyond your monthly quota inclusion.
• Quota on Demand - If desired, you can purchase a Data Block for a quota top up on-demand - your spend is totally under your control.
• Anytime quota - Use the Internet whenever you like - Internode quota isn't parcelled into 'friendly' & 'unfriendly' hours of usage.
• Unmetered Content - Including over 100 online streaming radio stations; the extensive games.on.net server farms for low ping gaming; massive mirrors for common file downloads; ABC iView and Fetch TV online content - and more.
• Your Choice of Contract - New customers can choose from discounted setup on a 24 month contract with an early cancellation charge; or pay the full setup fee and have no early cancellation charges - it's your choice.
• Local Expert Support - Our award-winning customer support is available 7 days a week.
• Email Accounts - Up to 5 free email accounts, all with email spam and virus filtering & webmail access and more.
• Free Webspace - Free 50 Mbyte webspace for personal, non-commercial use.
• Dialup Account - Includes a dialup account, for when you're away from your broadband connection, with 10 included hours per month then $1/hour pay-as-you-go. Dialup access is available Australia-wide at local call rates.
• Global Roaming - We offer a global roaming facility for dialup, Wi-Fi and hotel Ethernet access across the world via iPass (separate usage charges apply).
• Security Protection - You'll be protected by our complimentary Network Firewall, which assists in protecting your home network and helps to stop spam and viruses from spreading. You are welcome to disable that protection via an online web page if you wish.
• NodePhone Ready - Add NodePhone Voice over IP (VoIP) and save money on phone calls.
• Choose your Hardware - Bring your own ADSL router, or buy one pre-configured from us.
• Dynamic IP Address - These are 'Layer 2' dynamic IP services, suitable for home broadband access.

A good rule of thumb when trying to figure out whether Easy Bundle supports a given feature of an Internode Home UltraBundle plan is: if it isn't mentioned as being different... it's the same!

What are Power Packs and Business Packs?

Internet enthusiasts and business customers have slightly different requirements of their broadband service; and these are addressed via the Power Pack and Business Pack options.

Please note that you can only choose one (or neither) of these options - a service cannot have both types of Option Packs at the same time.

The Power Pack Option

Internet enthusiasts - who may have previously selected a SOHO UltraBundle plan - can simply add a Power Pack option to their Easy Bundle plan. The Power pack option is $10 per month, and adds the following features:

• Static IP - A static IP address (instead of a dynamic IP address) is provided, making these plans suitable for hosting servers and operating Internet Virtual Private Networks.
• Free Uploads - Quota consumption is counted in the download direction only.
• Faster Excess - Excess traffic - beyond the monthly inclusion - is shaped at 512 kbps down / no shaping of upload. And you can still buy data blocks if required.
• Included Subdomain - Choose your own subdomain name under '.power.on.net' (on request and subject to approval by Internode) and link it to your server.

You can request your subdomain name via a support request. Please note that existing Internode SOHO ADSL customers that are plan changing to Easy Bundle with a Power Pack can retain their '.soho.on.net' subdomain if they would prefer (in fact, both subdomains will work).

The Business Pack Option

The needs of business customers are addressed by adding a Business Pack option to the Easy plan. The Business pack option is $30 per month, and adds the following features:

• Static IP - A static IP address is provided, with the option of a /29 IP subnet available on request and at no additional charge.
• Free Uploads - Quota consumption is counted in the download direction only.
• Unshaped Excess - Instead, excess traffic is charged at 0.5 cents per Mbyte (download direction only) up to a maximum of $299 per month. Please note that Data Blocks are not available with the Business Pack option.
• Included Subdomain - Choose your own subdomain under '.on.net' (on request and subject to approval by Internode) and link it your servers.
• Priority Business Support - The Business Pack entitles you to priority access to our award-winning, local customer support team, and your ADSL is backed by our Service Level Agreement with defined performance and availability targets.

You can request your subdomain name or IP subnet via a support request. Please note that existing Internode Business ADSL customers that are plan changing to Easy Bundle with a Business Pack will retain their current '.on.net' subdomain and any associated IP subnet.

Can I Get Easy Bundle?

You can check for the availability of Easy Bundle services in your area by entering your phone number or address into our Online Coverage Checker.

Easy Bundle services will be delivered if there is a suitable DSLAM with free ports in your local exchange, and you have a direct copper path - within acceptable transmission limits - to it.

Can I Have a 'Naked' Easy Plan?

Yes you can! A complimentary range of Internode Easy Naked plans are also available.

• If you wish to cancel the phone component of an existing Easy Bundle service - which effectively makes it an Easy Naked plan - then please be aware that a $50 cancellation charge applies.

What Payment Options Are Available?

Please refer to our payments page for information on how you can pay Internode.

Is there a change to my existing Internode contract term if I move to Easy Bundle?

No - if you are already connected to an Optus Wholesale DSLAM (for example you are currently on an Ultra, UltraLine or UltraBundle plan), then it is simply an online plan change to Easy Bundle. You can change plans to Easy Bundle without any once-off charges, and without any effect on your existing contract term with Internode.

What Line Profiles Are Available on Internode Easy Bundle?

The following line profiles are available on Easy Bundle; and also on Easy Naked services delivered via an Optus Wholesale DSLAM port.

• Default - Standard ADSL2+:20 Mbps / 820 kbps
• ADSL1 :1.5 Mbps / 256 kbps
• Fast ADSL1 :8 Mbps / 384 kbps or 4 Mbps / 384 kbps
• Moderate ADSL2/ADSL2+: 16 Mbps / 820 kbps or 12 Mbps / 820 kbps
• High Speed ADSL2+: 20 Mbps / 820 kbps with no interleaving (this has lower error thresholds compared to the Standard ADSL2+ profile; however it can be less stable and is only recommended for customers whose loop trace length is very short)

When would I request a line profile change?

A line profile change may assist in troubleshooting:

• Dropouts
• Loss of sync
• Speed issues

What are the limitations with line profile changes?

1. Line profile changes may take up to 3 hours to take effect.
2. There is a limit of 3 speed profile changes per service per 24 hour period.
3. Your Easy Bundle ADSL2+ service will be temporarily interrupted when the change takes effect.

How do I request a line profile change?

Simply submit a support request by clicking here; or call 13 NODE (13 6633) and select Technical Support (option 1).

A History of Easy Bundle

At Internode, we're constantly working on improving our products. Here's a history of how Internode Easy Bundle has developed over time.

Easy Bundle was launched on 30th September 2010, with a 'T-Shirt' range of quotas and monthly prices. In essence, Easy Bundle represented an update to the earlier 'UltraBundle' range of plans.

On 8th February 2011, the Power Pack and Business Pack options were made available on all current Easy Bundle plans.

On 5th July 2011, the Easy Bundle 'T-Shirt' plans were replaced with a simplified range - 30 GB, 200 GB and 300 GB. The charge for plan changes to lower priced plans was also removed on this day; and this charge no longer applies to either the current or the previous 'T-Shirt' plans.

Most recently, on 1st March 2012, new Easy Bundle plans were introduced with quota points of 30 GB (unchanged), 60 GB (new option) and 300 GB (reduced in price by $10).

How do I use the Extra Features?

The following table outlines the basic handset features available on your Easy Bundle telephone service. For full information, including instructions on Call Waiting, Three Way Call, and other advanced functions, please see the Easy Bundle Feature Codes guide.