Terms and Conditions

Setting up an Internode Easy Bundle ADSL2+ Service

You have the options of:

• A standard setup fee with no early cancellation charge. Your only commitment is the 'one month rolling contract' that is inherent in paying one month's rental in advance on your service; or
• A discounted setup fee with a 24 month contract term. If you cancel your service during the initial 24 month period, you are liable for an early cancellation charge. This charge is $120 in the first 12 months, reducing to $65 during the second 12 months. More information about the 24 month contract.

The setup fee depends on the method you use to establish your Easy Bundle service:

Existing Internode Ultra, UltraLine and UltraBundle customers can simply change plans online to Easy Bundle - no once-off charges or changes to your contract term apply.

Please refer to the Transfer page for more information; or call us on 13 6633 if you need any help.

Easy Bundle Plan Changes

Your broadband requirements may change over time, so you're not locked in to a particular monthly quota.

• There are no once-off charges to move from one Easy Bundle plan to another Easy Bundle plan. And you can request plan changes at any time via our online planchanger, regardless of whether you are within a contract term or not.
• Please note that any changes requested will take effect at the start of your next billing period - remember you can use Data Blocks if you need an instant quota upgrade.
• This guide provides information to help estimate your monthly Internet usage requirements.

Easy Bundle - Telephone Options

Your Easy Bundle phone service is packed with included features - including call return, three way call, call waiting and call diversion - at no additional charge. You can even have a silent number without paying extra for your privacy!

If desired, there's two extra cost options:

• a voicemail service at $3.00 per month (a local call fee also applies for each voicemail deposit & retrieval);
• presentation of inbound caller ID is also a $3.00 per month option.

Total Minimum Price

The total minimum price depends on the setup option and plan that you select; as shown in the following two tables. Please note that if you need to purchase equipment or arrange premises cabling, then your total costs may be higher.

1. Total Minimum Price - Monthly Contract

The following table shows the total minimum price on a monthly contract for each plan - ie the standard setup charge of $129 for a new service connection, plus one month of Easy Bundle plan rental.

• The total minimum price will be $90 less if your Easy Bundle service can be setup by converting an existing telephone service or via a churn.

2. Total Minimum Price - 24 Month Contract

The standard setup charge is reduced on the 24 month contract option.

• If you cancel your service during the initial 24 month period, you are liable for an early cancellation charge. This charge is $120 in the first 12 months, reducing to $65 during the second 12 months.

The following table shows the total minimum price on a 24 month contract for each plan over a 24 month period. This is the reduced setup charge of $79 for a new service connection, plus 24 months of Easy Bundle plan rental. The total minimum price will be $79 less if your Easy Bundle service can be setup by converting an existing telephone service or via a churn.

Equipment Requirements

You will require an ADSL router or 'home gateway' to connect your Easy Bundle service. If you don't already have a suitable device, check out our extensive range of broadband routers.

• You'll also need a telephone handset of course!

General Terms and Conditions

GST

All quoted pricing includes GST.

Your Agreement with Internode

When you apply for Internode Easy Bundle, you should be aware that you are entering an agreement with Internode.

When you sign up for a service you agree to the Internode Standard Form of Agreement, Internode ADSL Service Specifications and Internode Ultra Service Schedule. These are Internode's standard terms and conditions for the Easy Bundle service.

The Performance of Easy Bundle Services

The maximum possible speed of an Easy Bundle ADSL2+ service will depend on a number of factors. These include the length and quality of the phone line that links your premises to your local telephone exchange, and the type of ADSL modem or router that you are using.

• Learn more about Easy Bundle performance.

Internode does not guarantee that customers who select the Easy Bundle plans will be able to obtain the maximum theoretical speed.

Important Information about Easy Bundle services

• Any cabling that is required in your premises beyond the network boundary point is your cost and responsibility.
• If you have an alarm system or PABX attached to your current telephone service, it may need to be rewired by your security or communications company, at your expense.

Other Limitations

• No resale of bandwidth - Internode Broadband services provide access for personal and immediate family or business use only.
• Single location only - Internode Broadband services are designed to allow one concurrent router login on one specific physical connection (you can of course have multiple users sharing this connection). Logging in at a different physical location to the location associated with the connection may fail to work, or may incur an additional cost of $1 per connected hour.
• Dynamic IP address - A dynamic IP address is supplied by default. Select a Power Pack or a Business Pack option, if a static IP address is required. IPv6 addressing is also available if supported by your equipment - further information.
• The monthly quota allocation on Internode Easy Bundle services is counted as the sum of both uploads and downloads.Definitions (in accordance with Australian ISP conventions):
  • 1 MB or 1 Mbyte is 1 Megabyte = 1,000,000 bytes.
  • 1 GB or 1 Gbyte is 1 Gigabyte = 1,000 Megabytes.
  • Quota allocation is counted in the download direction only, if you select the Power Pack or Business Pack option.

ADSL Relocations

If you plan to move premises - even if you are taking the same number with you - you'll need to use our online relocation process. This ensures a smooth transition, and gives you the choice of:

• no ADSL relocation fee, and a new 24 month contract; or
• a $99 relocation fee, with any existing contract term carried across to your new premises.

View Further details on ADSL relocations.

Billing & Notifications

Tax invoices, Internode Bulletins and automated data usage warning messages are sent to your Internode email address. Please refer to the configuration sheet (supplied when your service is activated) for details of your Internode email address. You can automatically forward these emails to another email address if required, via our online Email Management system.

If you have ordered hardware you will be required to pay for it by credit card before it is sent to you. As per the Internode Standard Form of Agreement, payment for all recurring charges is required monthly in advance. This means that your first invoice will have the setup fee (if applicable) and the monthly plan fees for your service for the first 2 months. Billing will begin within 7 days of the service being provisioned by our carrier, or earlier if you have registered a successful login.

No charges apply until the service is confirmed as deliverable by our carrier.

Posting of paper invoices is available but discouraged for environmental reasons, and if requested will attract a $1.50 surcharge per invoice. Surcharges also apply to payments made by credit card - view full details on this and our other payment options.