This involves the conversion of an existing active Telstra (Retail or Wholesale) landline telephone service into Easy Bundle, with only a brief outage. This tends to be the most convenient method, since no site visit is required.
Simply order Easy Bundle via Convert Active Telephone Service, with a $0 setup fee on a 24 month contract, or a $39 setup fee if you prefer a monthly contract.
The typical timeframe from when you place your order to the cutover activity occurring is two to three weeks, and please note:
If you choose to convert an existing telephone service to Easy Bundle, then you need to be aware that Easy Bundle does not support the 'Priority Assistance' service feature for persons with life-threatening medical conditions; nor do we currently provide support for teletypewriter equipment.
Also note that calls to 190 Premium Rate services are not available.
If you choose to convert an existing telephone service to Easy Bundle, then we will endeavour to 'port' your existing telephone number across to your Easy Bundle service.
If we find that this port cannot proceed, we will contact you and you have the choice of:
If we cannot contact you within two business days, then the order will automatically be cancelled without penalty.
Recently there have been improvements in the process for converting phone lines to Easy Bundle. In particular, the existence of an ADSL service on your current phone line no longer prevents the conversion of that phone line to Easy Bundle.
If you have a phone service with an existing Internode broadband service via a Telstra Wholesale ADSL port, we'll waive the early cancellation charge on your pre-existing service.
Furthermore - as part of the online signup process - you can choose to have your existing username migrated across to the new service when it becomes active, and your old service cancelled, automatically.
However, if you have a phone service with an existing Internode broadband service via an Internode ADSL port, you should not convert this to Easy Bundle. Instead, simply select a current Easy Broadband plan and churn your phone line to NodeLine. This achieves the same monthly outcome in terms of price and quota, includes ADSL2+ Annex M, and involves no downtime or setup fees!
Naturally if your ADSL is currently with another provider, you'll need to check with them regarding your contractual commitments and break / disconnection fees. Internode is not responsible for these charges.