We use three broadband access networks to deliver Internode ADSL. These networks provide the 'last mile' ADSL connection from your premises to our network.

The availability of bundled, unbundled, and naked ADSL services is dependent on the access network that is available in your area:

• Internode (our own access network) - supports Bundled, Unbundled and Naked ADSL
• Optus Wholesale - supports Bundled and Naked ADSL
• Telstra Wholesale - supports Bundled and Unbundled ADSL

• ADSL means: an ADSL Broadband service (including, where applicable, ADSL2+).
• Phone means: a 'conventional' dial tone telephone service (e.g. your normal home telephone).
• Note that all services are available with NodePhone VoIP - Internode's voice-over-IP solution.

The Internode Policy on Access Network Selection

We are in a dynamic market space, and reserve the right to modify our policies related to the management and deployment of our broadband ADSL services.

When you order an ADSL service, we will deliver it using our choice of telecommunications infrastructure. Furthermore, we may decide to migrate existing ADSL services from one underlying DSLAM port provider to another, to satisfy logistic or operational requirements in managing our broadband services.

As a guide, here is our current operational policy in selecting the telecommunications infrastructure we use for your service:

Easy Reach

Easy Reach services are installed using either an Internode DSLAM port or a Telstra Wholesale DSLAM port, at our sole discretion.

High demand for Easy Broadband services means that at present, most Easy Reach services are installed on Telstra Wholesale DSLAM ports. And of course in many exchanges, that is the only option available.

We endeavour to ensure that customers select an Easy Broadband plan whenever an Internode DSLAM port is available! Nevertheless, the plan that you select is entirely your choice. Hence, some Easy Reach services may be installed on Internode DSLAM ports, via a Spectrum Sharing Service on the copper pair between the exchange and your premises.

Bulk Migrations

When we install a new Internode DSLAM, or complete a major capacity upgrade of an existing Internode DSLAM, we may perform a 'bulk migration' process. This involves moving some existing ADSL services from Telstra Wholesale DSLAM ports, to Internode DSLAM ports (connected via Spectrum Sharing Services).

This work is undertaken entirely at Internode's expense, and all affected customers are notified before the migration commences.

Once migrated, customers can choose to either remain on their current ADSL plan; or place an online request for a plan change in order to enjoy the extra value of Easy Broadband.

Customers that do not wish to be migrated to an Internode DSLAM can simply advise this by replying to the migration notification. Their ADSL service will be marked as 'Do Not Migrate', and will not be moved from the Telstra Wholesale DSLAM port. For example this is sometimes requested by business customers who already have an Easy Broadband service, and wish to retain their second broadband service on a different DSLAM for redundancy.

Easy Broadband

All new Easy Broadband plans are delivered via an Internode DSLAM port (using a Spectrum Sharing Service).

Previously, some Easy Broadband services were delivered via a Telstra Wholesale DSLAM port. Further information is available in the Easy Broadband FAQ.

Easy Bundle

Easy Bundle services are delivered over a connection to an Optus Wholesale MSAN port. An MSAN is a Multi Service Access Node - it is essentially a DSLAM that is also capable of delivering analog telephone services.

These connections use Unbundled Local Loop between the exchange and your premises.

Easy Naked

Easy Naked services can be delivered over a connection to either an Internode DSLAM port; or an Optus Wholesale MSAN port.

Both of these connections use Unbundled Local Loop between the exchange and your premises, and new connections are currently using both of these platforms.