Setting up Internode Fibre to the Home Services

Choose month-by-month, or benefit from a discounted setup charge with a 24 month contract term.

These fees are for the establishment of the Internode broadband and telephone services. This does not include the supply and installation of the Optical Network Terminating Unit at your premises, or cabling within your premises. In general, this would be part of the design & construction of your new home - please refer to your builder or developer for more information.

Broadband Setup

FibrePhone Setup

FTTH Broadband Speed and Monthly Quota Changes

You're not locked into a particular broadband speed or quota either!

• There's no once-off charge to change your plan, if all you need is a different monthly quota. Quota changes occur on your rollover day - if you need more quota urgently, simply buy an online data block.
• A $25 charge applies to any plan change that involves a change to the speed of your FTTH broadband service.

Total Minimum Price

The total minimum price depends on the setup option and plan that you select; as shown in the following tables. If you need to purchase equipment or arrange premises cabling, then your total costs may be higher.

1A. Total Minimum Price - Broadband Service on Monthly Contract

The following table shows the total minimum price on a monthly contract for each plan - ie the standard setup charge of $99 plus one month of broadband plan rental:

1B. Total Minimum Price - Broadband Service on a 24 Month Contract

The standard setup charge is waived on the 24 month contract option.

• If you cancel your service before the end of the initial 24 month term, an early cancellation charge will apply.
• The early cancellation charge is pro-rated from $120 in the first month of your contract, to $5 in the final month of your contract.

The following table shows the total minimum price on a 24 month contract for each plan over a 24 month period - ie 24 months of broadband plan rental:

2A. Total Minimum Price - FibrePhone Service on Monthly Contract

The Total Minimum Price for a FibrePhone service on a monthly contract is $74.00.

This is the standard setup charge of $49.00 plus one months rental at $25.00 per month. Call charges are additional.

2B. Total Minimum Price - FibrePhone Service on a 24 Month Contract

The standard setup charge is waived on the 24 month contract option.

• If you cancel your service before the end of the initial 24 month term, an early cancellation charge will apply.
• The early cancellation charge is pro-rated from $60 in the first month of your contract, to $2.50 in the final month of your contract.

The Total Minimum Price for a FibrePhone service on a 24 month contract is $600.00.

This is 24 months rental at $25.00 per month. Call charges are additional.

Equipment Requirements

You will require an Ethernet router or 'home gateway' to connect to a Fibre to the Home network. If you don't already have a suitable device, check out our extensive range of broadband routers and VoIP phone equipment.

• You'll also require a standard telephone handset or DECT cordless base station in order to use the Internode FibrePhone telephone service.

Customer Premises Cabling

We will deliver your service to the Network Boundary Point at your premises, which is defined as the physical port or 'UNI' on the Optical Network Termination Device.

The Optical Network Termination Unit and any cabling from the Network Boundary Point to the location where you intend to use the service (if required) is your responsibility, and you may incur charges for any installation, repair or any other work required in relation to the Optical Network Termination Unit and cabling.

General Terms and Conditions

GST

All quoted pricing includes GST.

Your Agreement with Internode

When you apply for Internode Fibre to the Home service, you should be aware that you are entering an agreement with Internode.

When you sign up for a service you agree to the Internode Standard Form of Agreement; the Internode Fibre to the Premises Service Schedule for the broadband service; and (if applicable) the Internode FibrePhone Service Schedule for the telephone service. These are Internode's standard terms and conditions for Internode Fibre to the Home services.

In addition if you select the Business Pack option you also agree to the Business Pack Service Schedule.

The Performance of Fibre to the Home Broadband Services

When connected on a service with (for example) a 100 Mbps interface speed, you should not expect that everything that you download from the Internet will be received by you at 100 Mbps!

• Learn more about the performance of Internode FTTH Broadband Services.

Important Information about the Internode FibrePhone Service

The Internode FibrePhone service is a fully featured next-generation telephony service that can both make calls to, and receive calls from, the public switched telephone network. While it is of a high availability design, it should not be relied upon for emergency communications (for example if you or any other resident have a serious medical condition). Priority Assistance is not available.

Please note that the telephone service requires AC electrical power at your premises to operate – it is your responsibility to address the battery backup option for your home communications system.

• This telephone service is not specifically designed to support ‘traditional’ analog / voice services that require an analog modem connection. This includes dialup monitored alarms, eftpos machines, modems, etc.
• Calls to Premium Rate services starting with 190 are also not available.

Other Limitations

We have highlighted below some of the important limitations of the Internode FTTH Broadband service:

• No resale of bandwidth - Internode Broadband services provide access for personal and immediate family or business use only.
• Single location only - Internode Broadband services are designed to allow one concurrent router login on one specific physical connection (you can of course have multiple users sharing this connection). Logging in at a different physical location to the location associated with the connection may fail to work, or may incur an additional cost of $1 per connected hour.
• Dynamic IP address - A dynamic IP address is supplied by default. Select a Power Pack or a Business Pack option, if a static IP address is required. IPv6 addressing is also available if supported by your equipment - further information.
• The monthly quota allocation on Internode FTTH Broadband services is counted as the sum of both uploads and downloads. Definitions (in accordance with Australian ISP conventions):
  • 1 MB or 1 Mbyte is 1 Megabyte = 1,000,000 bytes.
  • 1 GB or 1 Gbyte is 1 Gigabyte = 1,000 Megabytes.

Billing & Notifications

Tax invoices, Internode Bulletins and automated data usage warning messages are sent to your Internode email address. Please refer to the configuration sheet (supplied when your service is activated) for details of your Internode email address. You can automatically forward these emails to another email address if required, via our online Email Management system.

If you have ordered hardware you will be required to pay for it by credit card before it is sent to you. As per the Internode Standard Form of Agreement, payment for all recurring charges is required monthly in advance. This means that your first invoice will have the setup fee (if applicable) and the monthly plan fees for your service for the first 2 months. Billing will begin within 7 days of the service being provisioned by our carrier, or earlier if you have registered a successful login.

No charges apply until the service is confirmed as deliverable by our carrier.

Posting of paper invoices is available but discouraged for environmental reasons, and if requested will attract a $1.50 surcharge per invoice. Surcharges also apply to payments made by credit card - full details on this and our other payment options are available here.