Terms and Conditions

Setting up an Internode Fibre Access Broadband Service

Choose month-by-month, or benefit from a discounted setup charge with a 24 month contract term.

• The same charging options apply for both 'churns' of existing fibre access broadband services from other service providers, or for setting up a new broadband service from scratch.

You will also need a basic telephone service in order to obtain the fibre broadband service. A suitable existing phone service over fibre can be churned to NodeLine with no setup charge.

A previous (inactive) phone service over fibre may be able to be reactivated for $59. However if the optical network termination device has not been installed, setup of a new NodeLine phone service is generally $299.

Broadband Speed and Monthly Quota Changes

You're not locked into a particular broadband speed or quota either!

• There's no once-off charge to change your plan, if all you need is a different monthly quota. Quota changes occur on your rollover day - if you need more quota urgently, simply buy an online Data Block.
• You can request plan changes at any time via our online planchanger, regardless of whether you are within a contract term or not.
• A $25 charge applies to any plan change that involves a change to the speed of your Fibre Access Broadband service.

This guide provides information to help estimate your monthly Internet usage requirements.

The Broadband Bundling Discount

You can use another service provider for the telephone service associated with your Fibre Access Broadband, and pay the standard monthly plan pricing.

However, please note that these broadband plans are eligible for a monthly bundling discount if the associated phone service is an Internode NodeLine. Transferring to NodeLine is easy, you retain your current phone number and keep using your phone in exactly the same way.

• Bundling your Fibre Access Broadband with NodeLine really can save you money.

Total Minimum Price

Please note that if you need to purchase equipment or arrange premises cabling, then your total costs may be higher.

A. Total Minimum Price - Broadband Service on Monthly Contract

The following table shows the total minimum price on a monthly contract for each plan - ie the standard setup charge of $99 plus one month of broadband plan rental.

B. Total Minimum Price - Broadband Service on a 24 Month Contract

The standard setup charge is waived on the 24 month contract option.

• If you cancel your service before the end of the initial 24 month term, an early cancellation charge will apply.
• The early cancellation charge is pro-rated from $120 in the first month of your contract, to $5 in the final month of your contract.

The following table shows the total minimum price on a 24 month contract for each plan over a 24 month period - ie 24 months of broadband plan rental.

Equipment Requirements

You will require an Ethernet router or 'home gateway' to connect to the South Brisbane Fibre Access Broadband network. If you don't already have a suitable device, check out our extensive range of broadband routers and VoIP phone equipment.

General Terms and Conditions

GST

All quoted pricing includes GST.

Your Agreement with Internode

When you apply for Internode Fibre Access Broadband in South Brisbane, you should be aware that you are entering an agreement with Internode.

When you sign up for a service you agree to the Internode Standard Form of Agreement and Internode South Brisbane FAB Service Schedule. These are Internode's standard terms and conditions for the Internode South Brisbane Fibre Access Broadband service.

The Performance of Fibre Access Broadband Services

When connected on a service with (for example) a 100 Mbps interface speed, you should not expect that everything that you download from the Internet will be received by you at 100 Mbps!

• Learn more about the performance of Internode Fibre Access Broadband Services.

Important Information about South Brisbane FAB services

There are a number of unique terms and conditions associated with the South Brisbane Fibre Access Broadband network:

• You must obtain the consent of the property owner to have the installation performed. If you are not the property owner, you will need to obtain the property owner's written consent (dated and signed), and be able to provide that to Internode upon request.
• The installation will be performed during business hours, and you will need to be home to provide access for the installation technicians.
• The cabling that is required in your premises beyond the optical network termination device is your cost and responsibility, as is the provision of a suitable 240V AC power outlet.
• You will need to maintain a 'basic telephone service' at all times - if you cancel your telephone service, your broadband connection will also be cancelled. We recommend NodeLine as a suitable telephone service for this purpose. Decadic dial telephony devices are not supported on phone services delivered by this network.
• If you have an alarm system or PABX attached to your current telephone service, it may need to be rewired by your security or communications company, at your expense.

Other Limitations

• No resale of bandwidth - Internode Broadband services provide access for personal and immediate family or business use only.
• Single location only - Internode Broadband services are designed to allow one concurrent router login on one specific physical connection (you can of course have multiple users sharing this connection). Logging in at a different physical location to the location associated with the connection may fail to work, or may incur an additional cost of $1 per connected hour.
• Dynamic IP address - A dynamic IP address is supplied by default. Select a Power Pack or a Business Pack option, if a static IP address is required. IPv6 addressing is also available if supported by your equipment - further information.
• The monthly quota allocation on Internode Fibre Access Broadband services is counted as the sum of both uploads and downloads. Definitions (in accordance with Australian ISP conventions):
  • 1 MB or 1 Mbyte is 1 Megabyte = 1,000,000 bytes.
  • 1 GB or 1 Gbyte is 1 Gigabyte = 1,000 Megabytes.

Billing & Notifications

Tax invoices, Internode Bulletins and automated data usage warning messages are sent to your Internode email address. Please refer to the configuration sheet (supplied when your service is activated) for details of your Internode email address. You can automatically forward these emails to another email address if required, via our online Email Management system.

If you have ordered hardware you will be required to pay for it by credit card before it is sent to you. As per the Internode Standard Form of Agreement, payment for all recurring charges is required monthly in advance. This means that your first invoice will have the setup fee (if applicable) and the monthly plan fees for your service for the first 2 months. Billing will begin within 7 days of the service being provisioned by our carrier, or earlier if you have registered a successful login.

No charges apply until the service is confirmed as deliverable by our carrier.

Posting of paper invoices is available but discouraged for environmental reasons, and if requested will attract a $1.50 surcharge per invoice. Surcharges also apply to payments made by credit card - View full details on this and our other payment options.

An Introduction to the Fibre Access Broadband

Please note that there are some new technologies involved - the Key Terms document has been designed as an introductory guide.