If You Already Have a Home Phone Service

Churn

For the vast majority of customers, it's a very simple exercise to transfer your home phone service to Internode. If your current phone service is delivered via the Telstra fixed line network - for example, if you are currently renting a Telstra home phone service, or using a reseller of Telstra fixed line services - then it's a nice easy 'churn'.

Churns are great!

• Churns are generally completed within two to five working days in a metropolitan area (longer in regional areas).
• You won't need to change your phone number.
• It doesn't affect any ADSL broadband that you have on the phone line.
• There won't be a technician visit to your premises.
• You won't even have an outage!
• and, for a limited time, there's no setup fee!
  

Port

A small percentage of people have a phone service delivered over infrastructure other than the Telstra fixed line network - for example, those using the access networks of Optus, AAPT or Primus for their telephony. This is a fair bit more complicated, and is called a 'port'.

Ports involve a change to your phone line infrastructure - essentially, to move you back to the Telstra fixed line. This does take some time to arrange - two to four weeks is not uncommon in a metropolitan area, longer in a regional area. Porting will remove any broadband that you currently have on your phone line.

Retaining your current phone number is generally possible, but if not then we'll contact you before proceeding (and you can cancel without penalty at this point). A technician's visit is usually required, and an early cancellation charge of $250 will apply for the first 12 months of your NodeLine service.

Churn or Port? I don't know!

Don't worry about it. Simply request a 'transfer' of your current phone service to NodeLine. We'll attempt a churn - and in most cases that's all that is required. However if it turns out that it's actually a port, we'll contact you and get your approval before proceeding with the order.

If You Don't Already Have a Home Phone Service

We can setup a new phone service for you. You'll find that setting up a new NodeLine service costs exactly the same as setting up a new Telstra Retail fixed line service, ie one of the following options. In general the setup of a new service takes between five and ten working days in a metropolitan area (longer in regional areas).

Line Connection : $59

This applies when a working telephone socket exists from a previous connection, and a technician is not required to visit your premises.

Line Connection with a Technician Visit : $125

This applies when a previous telephone service existed at your premises and a technician is required to visit in order to reconnect existing suitable cabling.

Whenever a site visit is required to setup a new connection, you'll need to specify a time that you can be at the premises to provide access for the installation technician. You’ll also need to be flexible enough to have these appointments rescheduled, as unfortunately these appointment times are allocated with available resources on any given day.

If any non-standard work is required, there may be additional setup charges - you will be advised by the technician if this is the case.

New Premises or Cabling Work : $299

This applies when a telephone service has not previously been connected at your premises (even if cabling exists). It also applies if a previous telephone service existed at your premises and a technician is required to visit in order to install and / or work on the cabling up to the first socket in the premises.

Additional charges may apply for items such as cabling past the first socket, trenching or more difficult installations.