What Is Naked ADSL2+?

Simply put, Naked ADSL2+ delivers a high speed broadband service over a copper pair, without the need for you to rent a traditional telephone service.

Traditional ADSL and ADSL2+ Services

ADSL is a technology that uses only the higher frequencies on the copper pair that connects your premises to your local telephone exchange. It consists of a family of protocols, including ADSL1, ADSL2 and ADSL2+.

Historically, in order to obtain ADSL, you've had to rent a telephone service. This telephone service makes use of the lower frequencies on the copper pair - and incidentally, that's why you've always had to use a 'line filter' in the past.

But it also means you've been obliged to spend between $20 to $30 per month renting a telephone service, in order to receive ADSL. So under this traditional arrangement, when you connect a telephone handset to the copper pair via your phone socket, you hear a 'dial tone' and can make and receive telephone calls.

Naked ADSL2+ Services

Naked ADSL2+ is a new term used to describe an ADSL2+ service that is delivered without the analog dial tone. The implications of this are:

• you don't need to use line filters! However if you have 'scrappy' telephone wiring within your house, a central splitter can improve your ADSL performance.
  
• you don't need to rent a telephone service to receive broadband ADSL - saving you money every month.
• there's no dial tone - you can't make traditional telephone calls through a Naked ADSL2+ service (though of course you can make VoIP calls, eg through NodePhone).

ADSL2+ is the latest generation of the ADSL technology, which delivers higher speeds over longer distances. It's also 'backwards compatible' with the earlier technologies such as ADSL1, which operate at a lower speed.

How fast is Naked ADSL2+?

The maximum possible speed of a Naked ADSL2+ service will depend on a number of factors. These include the length and quality of the copper pair that links your premises to your local telephone exchange, and the type of ADSL modem or router that you are using.

A description of these factors is available on this page, as well as a graph that provides an indication of theoretical maximum speed at various line lengths. When reviewing this graph please note the maximum speed possible on Naked ADSL2+ is 20 Mbps - the 24 Mbps maximum speed is only available on Extreme® ADSL2+.

The ADSL modem or router that you use on a Naked ADSL2+ service will affect the maximum possible speed as follows:

• ADSL2+ Modem/Router - 20000/820 kbps
• ADSL2 Modem/Router - 12000/820 kbps
• ADSL1 Modem/Router - 8000/820 kbps (many older ADSL modems and routers are ADSL1 only)

All routers sold by Internode are ADSL2+ capable - further details are available here.

Internode does not guarantee that customers who select the Naked ADSL2+ plans will be able to obtain the maximum theoretical speed of 20000/820 kbps.

Can I Get It?

Step One : Coverage Checker

The very first thing to check! Simply enter your telephone number into our Coverage Checker, and the availability of our various ADSL service types will be clearly listed.

This will indicate whether your local exchange has the necessary equipment (DSLAM) to deliver Internode Naked ADSL2+. It doesn't however analyse the copper access network between your premises and the local exchange - that can only be done when we receive your order. Specifically, Internode Naked ADSL2+ can only be delivered :

• when your local exchange has already been equipped with an appropriate DSLAM; and
• free ports are available on that DSLAM; and
• a suitable continuous copper pair is available between your premises and the local exchange; and
• where the copper pair is within transmission loss limits for Naked ADSL2+.

We'll check all these items as part of provisioning your service. If at any point we find you cannot obtain an Internode Naked ADSL2+ service at your premise, you can cancel the order with no penalty - no success, no fee!

What about RIMs?

Just like Extreme® ADSL2+, Naked ADSL2+ is also dependent on a continuous copper pair between your premises and the local exchange. A RIM (large pair gain system) means that the copper connection is not continuous - and unfortunately this means we won't be able to provision the service.

What are the connection options?

There are four options currently available to establish an Internode Naked ADSL2+ service:

• Convert Active Telephone Service ($129), which involve the conversion of an existing active telephone service into a Naked ADSL2+ service (two to four weeks).
  
• Convert Soft Dial Tone Service ($129), for apartments only, converts a 'preprovisioned' (not fully active) telephone service into a Naked ADSL2+ service (two to four weeks).
  
• Churn Existing ADSL2+ Service ($39), churn to Internode if you already have Naked ADSL2+ with another provider using the Optus broadband network (one to two weeks).
• New Service Connection ($149), which involves a technician visiting your premises to install Naked ADSL2+ on a vacant copper pair (four to six weeks).

As well as being cheaper and faster, many customers find that the Convert Active Telephone Service, Convert Soft Dial Tone Service and Churn Existing ADSL2+ options are the most convenient, since no site visit is required.

Please read through the detailed information these four options, on our Transfer page.

Can I Have A Traditional Telephone Service With Naked ADSL2+?

Yes and no! Specifically, you cannot have a traditional analog telephone service on the same copper pair as a Naked ADSL2+ service.

However in many cases you can retain your current telephone service, and order a Naked ADSL2+ service to be installed on a separate copper pair into the same premises. This is the New Service Connection option.

These days many people use more cost-effective voice calling options (such as NodePhone® VoIP over the broadband Internet connection) in conjunction with a mobile phone service, instead of using a conventional telephone service. Others may prefer to retain their traditional telephone service, on the separate copper pair. The choice is yours.

Do I Still Have To Rent A Telephone Service?

Not unless you want to.

In terms of the Internode Naked ADSL2+ service, there's just one bill - from Internode. You no longer have to pay a separate monthly telephone line rental to receive an ADSL2+ service - we provide both the copper pair and the broadband.

So how do I make telephone calls?

We recommend using NodePhone®, our high quality, feature-rich voice over IP service.

• A special plan is available for Internode Naked ADSL customers only - $10 per month which includes $10 per month call credit, indial and voicemail. Alternatively you can have a NodePhone1 'outbound only' service, with no monthly rental charges.
• You can select either of these NodePhone plans as part of your online signup to Naked ADSL2+.
• Alternatively, if you already have a NodePhone service, simply log into My Internode after your Naked ADSL2+ service has been activated. There you can use the Change NodePhone Plan tool to upgrade to the 'Special' plan; and your existing NodePhone number will be retained.

Then all you need is a VoIP capable router (such as the Billion 7401VGPM, available from Internode for $199) and any sort of traditional telephone equipment (including a cordless base station with handsets). NodePhone® can be configured to send all calls out via VoIP; or alternatively used in conjunction with a traditional phone service for emergency calls, location-dependent calls, and failover - details are available here.

You don't have to use NodePhone® of course - you can use any other VoIP service, or just use your mobile!

Can I keep my phone number?

If you choose a New Service Connection for your Internode Naked ADSL2+ service, then our service is installed on a separate copper pair to your current telephone service. Naturally, as long as you keep renting your telephone service, you keep your telephone number.

However at this stage we are not offering 'number porting' into NodePhone® (though we do plan to in future). So if you choose a Convert Active Telephone Service connection, to convert an existing telephone service into a Naked ADSL2+ service, you will permanently lose that telephone number.

What Do I Need To Be Aware Of?

To recap the above :

• Internode Naked ADSL2+ is not available to all premises. You will incur no charges if you are unable to obtain an Internode Naked ADSL2+ service.
• You will be required to provide technicians with access to your premises, if you select a New Service Connection of Internode Naked ADSL2+.
• At this stage we are not offering 'porting' of existing phone numbers into NodePhone® (though we do plan to in future). So if you choose Convert Active Telephone Service you will permanently lose your existing telephone number.
• Internode Naked ADSL2+ does not provide support for any ‘traditional' analog / voice services, including telephones (except via VoIP) and any service that requires an analog modem connection, such as most monitored alarm systems, eftpos machines, fax machines, dialup modems, etc.
• Internode Naked ADSL2+ customers may also choose to use an Internode NodePhone2 service. This is a fully featured voice over IP telephony service that can both make calls to, and receive calls from, the public switched telephone network. However it is not a ‘Standard Telephone Service' and while it is of a high availability design, it should not be relied upon for emergency communications (for example if you or any other resident have a serious medical condition). NodePhone® requires AC electrical power at your premises in order to operate.

What If I Already Have An Internode ADSL Service?

If you already have an Internode ADSL service, you may be interested in Naked ADSL2+ for one or both of the following reasons :

• You like the idea of Naked ADSL2+ - saving money by not renting a telephone line; and/or
• You like the idea of Naked ADSL2+ - upgrading to a potentially higher speed service than ADSL Standard or ADSL Plus (ie the traditional speeds of 256/64k, 512/128k, 512/512k, 1500/256k, or up to 8000/384k).

The next few points should help you with your decision.

Are you connected to an Internode DSLAM?

The first check is whether you're already connected to an Internode DSLAM (click here to find out). On the results screen, you will see the last row of the table is called 'Carrier for ADSL Port'. If this is listed as 'Internode', then your line is connected to an ADSL2+ capable Internode DSLAM port.

Remember, you may be connected to an Internode DSLAM even if you do not have an Extreme® ADSL2+ service.

• If you are connected to an Internode DSLAM and are already enjoying an Extreme® ADSL2+ service, we highly recommend that you wait a little longer for our NakedExtreme ADSL2+ product, scheduled for release later in 2008. This will deliver all the benefits of Naked ADSL, with the high performance of Extreme® ADSL2+.
• If you are connected to an Internode DSLAM but still on an ADSL Standard or ADSL Plus plan such as 1500/256k or 8000/384k, then you can simply use our online Plan Changer to upgrade to Extreme® ADSL2+ plan. That will get you fast broadband for only $20 upgrade charge, and you can choose if you'd like to go naked with that later in the year.

Could you be connected to an Internode DSLAM?

If you're not connected to an Internode DSLAM - ie your 'Carrier for ADSL Port' is listed as 'Telstra', then you can check if there's an Internode DSLAM already installed in your local exchange by entering your phone number into our Coverage Checker.

• If you are connected to a Telstra DSLAM and there is an Internode DSLAM in your local exchange, then a $49 'Single Service Migration' (SSM) can be ordered online via our Plan Changer. This upgrades you to an Extreme® ADSL2+ plan, and once again you can choose to go naked later in the year.
• Please note that in certain circumstances - for example, if you are connected to a RIM - we may not be able to perform the Single Service Migration. Once again our no success - no fee policy applies, so there's no risk in checking!

If you're connected to a Telstra DSLAM, with no Internode DSLAM available

If you are connected to a Telstra DSLAM and there isn't an Internode DSLAM in your local exchange, then there's a couple of choices:

• order an Internode Naked ADSL2+ service today; or
• wait until later in 2008 for the launch of Internode Ultra® - this will deliver both ADSL2+ and a traditional phone service, in one cost-effective and complete service from Internode.

What About Internode NakedExtreme ADSL2+?

If you already have an Internode Extreme® ADSL2+ service and are interested in a Naked ADSL service, you'll be pleased to hear that we are well advanced in the development of NakedExtreme ADSL2+.

An extensive trial has been conducted, and the results are encouraging - particularly with regard to services on long lines. At this stage we anticipate that NakedExtreme ADSL2+ will be available later in 2008.

What Line Profiles Are Available on Naked ADSL2+?

• Standard ADSL2+ : 20 Mbps / 820 kbps (default)
• Fast ADSL1 : 8 Mbps / 384 kbps
• ADSL1 : 1.5 Mbps / 256 kbps
• High Speed ADSL2+ : 20 Mbps / 820 kbps (this has lower error thresholds compared to the Standard 20 Mbps profile; best suited to customers whose loop trace length is very short)
• Moderate ADSL2 : 12 Mbps / 820 kbps (intermediate sync rate of up to 12 Mbps while maintaining the same upload speed as the standard 20 Mbps profile)

When would I request a line profile change?

A line profile change may assist in troubleshooting:

• Dropouts
• Loss of sync
• Speed issues

What are the limitations with line profile changes?

1. Line profile changes may take up to 3 hours to take effect.
2. There is a limit of 3 speed profile changes per service per 24 hour period.
3. Your Naked ADSL2+ Service will be temporarily interrupted when the change takes effect.

How do I request a line profile change?

Simply submit a support request by clicking here; or call 13 NODE (13 6633) and select Technical Support (option 1).