What Is Internode NodeLine?

Internode's NodeLine service is a traditional home telephone service. It's delivered over the copper access network - you simply plug a telephone into it, and make calls. It's not voice-over-IP, and it's not a mobile : it's a traditional analogue telephone service.

Most Internode customers (unless they're on a naked service) are already renting a similar service from another telecommunications provider. Many of our ADSL products - including Easy Broadband and Easy Reach - are delivered over the same copper pair.

Now, you can transfer your phone service across to Internode - and enjoy the great call rates and convenience of one bill for your home broadband and telephone line.

Can I Get It?

It's very likely that you can - NodeLine is delivered via the Telstra Fixed Line network, which has 'universal' availability across Australia.

It's a great network to leverage for coverage of course - but don't worry, that doesn't mean you'll get a bill from Telstra!

You can obtain NodeLine via a simple online ordering process - either by converting an existing home phone service, or ordering a new service connection. Please read through the detailed information about these options on our Transfer page.

How Much Does It Cost?

If you already have a home phone service, it costs $39 to transfer it to NodeLine. And the good news is - this charge is currently waived!

If you don't, then a new NodeLine service can be established - with setup charges ranging from $59 to $299, depending on your specific circumstances. There's even the option of ordering your NodeLine service as 'ADSL Compatible'. This is covered in more detail on the Transfer page.

There is then a monthly rental charge of $29.95 on the NodeLine Home Value plan, plus any calls you make or value-added services you select:

• Call charges are documented on the Call Rates page. We've aimed to make the largest part of a typical home phone bill - the calls to mobiles and long distance - as cost-effective as possible!
• NodeLine offers a range of value-added services to improve the usefulness of your phone service. The costs associated with these services are additional and are also documented on the Call Rates page.

Plan Changes on NodeLine

If you have the previous NodeLine residential plan (HomePlus - $34.95 with $5 included calls per month); and would like to change to the current NodeLine residential plan (Home Value - $29.95 with no included calls); simply submit a support request.

There is no charge for this plan change; nor is there any change to your current NodeLine contractual arrangement or bundling benefit.

What Do I Need To Be Aware Of?

Important points you need to know about NodeLine:

• Priority Assistance is not available through NodeLine. If you require the faster fault restoration of a Priority Assistance phone line, then NodeLine is not the product for you.
• We do not currently provide support for teletypewriter equipment.
• Calls to 190 Premium services are not available through NodeLine. In general these aren't great value, and we'd rather not have the billing dispute, so they are simply not available.
• If you pre-select your long distance calls away from NodeLine, we'll charge you an extra $5 per month. That's the deal.
• NodeLine Home services are designed for residential applications. If you require a business phone service, simply select NodeLine Business instead.

How Do I Use The Extra Features?

If you don't already have an Internode username and password, we'll set one up for you during the signup process. Naturally, you won't have to put a username and password into your phone! Instead, it's for access to the NodeLine Toolbox that is currently under development - where you'll be able to enable additional phone features online, download your call records, and other cool stuff.

Many features are turned on by default, and you simply pay a small charge if you use them. Others have a monthly charge—these are selected at online signup, and can be changed by contacting our Billing Team until the NodeLine Toolbox becomes available.

The details of each feature - including how to use it and what it costs - are listed below:

Call Return

Retrieve the number of your last unanswered call (as long as the caller didn't block their number), and then return the call straight away.

• Lift the handset for dialtone and dial *10#.

It costs 35 cents per use, plus the applicable call charge if you return the call.

CLI Sending

This is where you present your number to the called party. It is selected during online signup, and doesn't cost anything

• You can over-ride it on a per call basis by dialling 1831 in front of the number you wish to call (to turn it off for just for one call); or by dialling 1832 in front of the number you wish to call (to turn it on for just for one call).

Unlisted numbers always have CLI Sending set to off.

Call Back

Have your call completed when the phone number you are calling becomes free. The busy destination will be monitored for 45 minutes, and up to five Call Backs can be arranged at any one time.

• If you call a number and obtain busy tone, just press Recall then *37#.
• To cancel a call back, lift the handset for dialtone and dial #37#.

It costs 35 cents per use, plus the applicable call charge when the call is connected.

Three Way Chat

Add another person to your call and have a 3-Way Chat. While you are in a 3-Way Chat your Call Waiting will not work; however (if set) your Call Forward Immediate or Busy will still work.

• While on a call, place it on hold and make a new call : Press Recall, and when you have dialtone dial the new phone number and wait for answer.
• Join up the 3 Way Chat by pressing Recall, waiting for dialtone then pressing 3.
• Or switch between the two calls by pressing Recall, waiting for dialtone then pressing 2. This places one party on hold.
• Or hang up on one call and return to the one that's on hold by pressing Recall, waiting for dialtone, then pressing 1.

It costs 55 cents per use, plus the applicable call charge to connect the third party.

Call Waiting

No need to miss an important call just because you’re on the phone. The Call Waiting tone (two beeps every five seconds) lets you know that there’s a call waiting to be answered.

• Turn it on by lifting the handset for dialtone and pressing *43#.
• Turn it off by lifting the handset for dialtone and pressing #43#.
• Check whether it is on or off by lifting the handset and pressing *#43#.
• To answer an incoming call when already on a call - or to switch between the two calls - press Recall, wait for dialtone then press 2.
• To hang up one call and return to the other : press Recall, wait for dialtone then press 1.
• To reject an incoming call when already on a call : press Recall, wait for dialtone then press 0.

There's no charge for Call Waiting.

Call Forward Immediate

Forward all incoming calls to another number.

• Turn it on by lifting the handset for dialtone and pressing *21 then the phone number to which you want all calls forwarded; then #.
• Turn it off by lifting the handset for dialtone and pressing #21#.

You simply pay for the forwarded leg of the call.

Call Forward Busy

Forward all incoming calls to another number if your phone is busy.

• Turn it on by lifting the handset for dialtone and pressing *24 then the phone number to which you want the calls forwarded; then #.
• Turn it off by lifting the handset for dialtone and pressing #24#.
• Check the current status of Call Forward Busy by lifting the handset for dialtone and pressing *#24#.

You simply pay for the forwarded leg of the call.

Call Forward No Answer

Forward all incoming calls to another number if your phone is not answered. The default time before forwarding is 20 seconds (around 7 rings), but you can set it to anywhere between 5 and 60 seconds.

• Turn it on with default 20 second timer by lifting the handset for dialtone and pressing *61 then the phone number to which you want all calls forwarded; then #.
• Turn it on with a specific timer by lifting the handset for dialtone and pressing *61 then the phone number to which you want the calls forwarded; then * followed by the time in seconds, then #.
• Turn it off by lifting the handset for dialtone and pressing #61#.
• Check the current status of Call Forward No Answer by lifting the handset for dialtone and pressing *#61#.

You simply pay for the forwarded leg of the call.

VoiceMail

It's a virtual answering machine! This feature is $6 per month, and there are no deposit or retrieval charges. To request voicemail (or to turn it off if you no longer require it), please contact our Billing Team.

• Your temporary PIN is the last six digits of your phone number. On first use, you'll be asked to change this.
• Access VoiceMail from the NodeLine service it's associated with, by lifting the handset for dialtone and pressing 125101. If prompted, enter your PIN, then #.
• Or access VoiceMail from another Australian phone service, by lifting the handset for dialtone and pressing 125102. Next enter your phone number (including area code), then #, then your PIN, then # again.
• VoiceMail is then menu driven - follow the prompts to change your PIN, listen to or delete messages, call back the people who've left a message, change your greeting, etc. You can also set the answer time to anywhere between 5 and 60 seconds, with a default of 20 seconds.

When you have messages, you should hear 'stutter tone' instead of ringtone. Some phone handsets have a message wait indicator lamp. Messages are stored for 14 days then deleted, even if you haven't listened to them. If you have listened to them, they can be saved for 7 days. A maximum limit of 60 messages of up to 5 minutes each applies.

Calling Number Display (CLI Presentation)

Identify who is calling you by displaying the caller’s telephone number (unless the number is blocked).

• This can be selected during online signup; and in future should be settable via the Toolbox.

You will require a suitable telephone handset with a display, of course, and please note that Calling Number Display is a $6 per month option! To turn CLI Presentation on or off, contact our Billing Team.