Transferring to NodeLine

If You Already Have a Phone Service

Churn

For the vast majority of customers, it's a very simple exercise to transfer your home phone service to Internode. If your current phone service is delivered via the Telstra fixed line network - for example, if you are currently renting a Telstra home phone service, or using a reseller of Telstra fixed line services - then it's a nice easy 'churn'.

Churns are great!

• Churns are generally completed within two to five working days in a metropolitan area (longer in regional areas).
• You won't need to change your phone number.
• It doesn't affect any ADSL broadband that you have on the phone line.
• There won't be a technician visit to your premises.
• You won't even have an outage.
• And, for a limited time, there's no setup fee!

Port

A small percentage of people have a phone service delivered over infrastructure other than the Telstra fixed line network - for example, those using the access networks of Optus, AAPT or Primus for their telephony. This is a fair bit more complicated, and is called a 'port'.

Ports involve a change to your phone line infrastructure - essentially, to move you back to the Telstra fixed line. Presently, Internode are not processing orders that involve a 'port' into NodeLine.

Churn or Port? I don't know!

Don't worry about it. Simply request a 'transfer' of your current phone service to NodeLine. We'll attempt a churn - and in most cases that's all that is required.

However if it turns out that it's actually a port, we'll contact you and let you know. The transfer order will be cancelled without any cost or penalty to you, and your existing phone service will be unaffected.

If You Don't Have a Phone Service

We can setup a new phone service for you. You'll find that setting up a new NodeLine service costs exactly the same as setting up a new Telstra Retail fixed line service.

In general the setup of a new service takes between five and ten working days in a metropolitan area (longer in regional areas).

The setup charge depends on your specific situation, and unfortunately we cannot accurately determine this before you order the service. The following information is presented as a guide:

In Place Connection : $59

This applies when a working telephone socket exists from a previous connection, and a technician is not required to visit your premises.

In our experience this is applicable to about 80% of all new connections.

Simple Connection with a Technician Visit : $125

This applies if a site visit is required simply to reconnect existing cabling at a phone socket. This is quite rare in practice.

New Premises or Cabling Work : $299

This applies whenever a technician is required to install and/or work on the cabling between your premises and the local exchange.

It also applies if a telephone service has not previously been connected at your premises - even if cabling is already in place.

This is about 20% of all orders.

Additional Charges

If any non-standard work is required, there may be additional setup charges - you will be advised by the technician if this is the case. This includes cabling past the first socket or network boundary point, trenching or more difficult installations.

Site Visits

Whenever a site visit is required to setup a new connection, you'll need to specify a time that you can be at the premises to provide access for the installation technician. You’ll also need to be flexible enough to have these appointments rescheduled, as unfortunately these appointment times are allocated with available resources on any given day.

The ADSL Compatible Option

When ordering a new NodeLine service to be installed, you have the option of specifying that your service is ADSL Compatible. Note this only applies for new installations, not transfers or churns of existing phone services.

What Does It Mean?

Selecting ADSL Compatible (which is also known as 'NPGDSL' or 'ADSL Essential') means your service is only provisioned if the line you're going to get is ADSL capable. Otherwise, the order is stopped and no charges payable.

However be aware that ADSL Compatible does not guarantee that you will be able to receive ADSL on this line. For example, there may not be ADSL infrastructure available at the local exchange. What it does guarantee is that the NodeLine service will not be connected to pair gain equipment that is inherently incompatible with any form of ADSL.

Furthermore, ADSL Compatible does not guarantee that the NodeLine service will be suitable for Easy Broadband, or subsequent conversion to Easy Naked. This is because ADSL Compatible cannot ensure your service will be delivered via a continuous copper path to the exchange - it could still be connected via a RIM system. If this is the case then it is likely that your choice of broadband services will be limited to the Internode Easy Reach plans.

ADSL Compatible and the Customer Service Guarantee

ADSL Compatible introduces delays in the provisioning process, because there's a manual assessment step.

Hence, ADSL Compatible can only be ordered if you also agree to waive your right to a CSG Installation Rebate. Further details regarding the required CSG waiver are contained in the NodeLine Service Schedule.

How Much Does ADSL Compatible Cost?

There's no additional charge for ordering your NodeLine service as ADSL Compatible.

If a NodeLine service has been ordered as ADSL Compatible, and can't be delivered as such, then our "no connection - no fee" policy applies. You're welcome to place a new order if you don't care about ADSL on that phone line, and just untick the ADSL Compatible box.

NodeLine Business

NodeLine Home services are designed for residential applications.

• If you need a business phone service, simply select a NodeLine Business service instead.