Terms and Conditions

Setting up an Internode NodePhone VoIP Service

NodePhone VoIP Service : Setup Charge

There's no setup charge for a basic NodePhone VoIP service with a single new telephone number.

Number Porting Charge

If you wish to move an existing telephone number to NodePhone VoIP, the following charges apply:

• Naked Number Port : $29.95 - this applies if you are converting an existing phone service to Internode Naked ADSL, and also wish to port the current telephone number to NodePhone VoIP - further information.
• Simple Number Port : $29.95 - this applies if you are porting a current telephone number to NodePhone VoIP, and wish to simply cancel the current 'landline' telephone service - further information.

Early Cancellation Charge

There's no early cancellation charge for a basic NodePhone VoIP service with a single telephone number allocated by Internode.

Charge for Porting Out a NodePhone Number

In general, numbers that have been ported to NodePhone VoIP can be ported back to the original provider. Please note that charges apply if you wish to port out your NodePhone VoIP number:

• A $50 administration fee applies to port out a NodePhone VoIP number, unless your new provider request us to use a Business Number Port-Out (in which case the Business Number Port fees apply).
• You will need to check with your new provider which method they are using, as this is outside of our control.

Monthly Rental Charges

NodePhone VoIP delivers a reliable and cost-effective voice-over-IP telephone service, and can make and receive calls to & from other NodePhone VoIP services; and to & from the Public Switched Telephone Network. Also included at no extra charge is incoming Caller ID, along with a sophisticated voicemail service featuring voicemail as email.

A range of monthly plans are available, and all include a monthly call credit - ranging from $10 monthly credit on the $5 per month Starter plan; to $40 monthly credit on the $20 per month plan.

This credit is applied to all types of NodePhone VoIP call charges - including local, national, mobiles and international.

• On your monthly billing date, our billing system checks the calls on your call billing record in the last month. It then applies a call credit amount according to the plan that you are on.
• Please note that this only applies to calls that we have processed for billing purposes at that time. You may have made calls during that period that have not yet been processed, and these will be applied to a subsequent invoice.
• Call charges will first be deducted from any included monthly call credit. Any additional calls will be charged in arrears on your monthly invoice. Unused call credit does not rollover to subsequent months.

NodePhone VoIP Plan Changes

There are no once-off charges to change from one NodePhone VoIP plan to another NodePhone VoIP plan.

• Note that any changes requested will take effect at the start of your next billing period - please use the online plan changer to request a plan change.

Call Charges

All calls are charged based entirely on the destination of the call, not the source of the call. Call charges may change over time, the current call rates include:

• no charge to call another NodePhone VoIP service
• 18 cent untimed calls to any standard fixed line phone in Australia
• no flagfall and 29 cents per minute to any standard Australian mobile phone service
• 15 cent flagfall and rates from 5 cents per minute to international destinations

Timed calls - international and calls to mobiles - are charged to the nearest second, with a one minute minimum charge. Full details are available on the Call Rates page.

Total Minimum Price

With no setup charges and no early cancellation charges on a NodePhone VoIP service, the total minimum price is simply the monthly rental of the NodePhone VoIP plan that you select!

Call charges (beyond the plan inclusion) are additional and number porting fees may apply.

Equipment Requirements

You'll need approved hardware to use a NodePhone VoIP service - such as the Gigaset DECT/IP phone system; or integrated VoIP router solutions from Billion and FRITZ!Box. Our VoIP Hardware page describes each these options.

General Terms and Conditions

GST

All quoted pricing includes GST.

Your Agreement with Internode

When you apply for Internode NodePhone VoIP, you should be aware that you are entering an agreement with Internode.

When you sign up for a service you agree to the Internode Standard Form of Agreement and the Internode NodePhone VoIP Service Schedule. These are Internode's standard terms and conditions for the NodePhone VoIP service.

Billing & Notifications

Tax invoices, Internode Bulletins and other messages from Internode are sent to your Internode email address. Please refer to the configuration sheet (supplied when your service is activated) for details of your Internode email address. You can automatically forward these emails to a preferred email account if required, via our online Email Management system.

As per the Internode Standard Form of Agreement, payment is required in advance. You will be required to pay the setup fee and any equipment costs (if applicable) and the first monthly fee upon provisioning of your service. Billing will commence upon activation of the service.

NodePhone has a monthly billing arrangement, and any requested changes to your account (eg plan change) is actioned by our system at the start of the next billing period. Existing Internode broadband customers simply have the NodePhone charges added to their existing billing arrangement.

Posting of paper invoices is available but discouraged for environmental reasons, and if requested will attract a $1.50 surcharge per invoice. Surcharges also apply to payments made by credit card - full details on this and our other payment options are available here.