Why do I need to submit a relocation?

You need to submit a relocation request if you are moving house and wish to take your Internode ADSL service with you. ADSL is not a portable technology, so we need to cancel your existing services and order new ones at your new location. Your Internode username and email addresses will remain the same.

Unless we are informed of your move, we will continue to bill you for your existing services.

What plans can I choose from for my new premises?

You can choose any Internode ADSL plan that are available at your new premises - check coverage in your new area.

It's OK to change technology type when you move - for example, from Easy Reach at your old place, to Easy Naked at your new place. Alternatively, if you would like to keep your current plan, you can - as long as it is available at your new location. Simply contact our Sales team and we'll happily arrange it.

What if I keep my keep my existing phone number?

You will still need to submit a relocation request, even if your phone number remains the same.

In cases where your phone number remains the same, there may be a delay connecting your service.

When should I submit a relocation request?

Place a relocation request as early as possible - it is necessary to know when you are going to be moving.

What do I need to prepare at my new location for my relocation?

If you have a NodeLine service, ensure that you have access to your premises should an onsite technician appointment be required. If an appointment is necessary, we'll let you know in advance.

For ADSL services other than Easy Naked, an active telephone service is required at your new premises. We recommend our NodeLine service, but most telephone services that use Telstra as the carrier will be suitable. Without an active telephone, ADSL will not work.

If you are relocating to an Easy Naked plan within an apartment building, there may be additional cabling costs.

How do I relocate my Internode ADSL service?

To relocate your ADSL service, login to My Internode and select "Relocate ADSL Service".

How do I relocate my NodeLine service?

Please contact Internode Sales to relocate your NodeLine service.

How do I relocate my NodePhone service?

Please contact Internode Sales to relocate your NodePhone service.

When will my new service be active at my new location?

The relocation request form will ask for a 'relocation date' - this is when we will cancel your existing service. We will also attempt to connect your new service as close to this date as possible.

Follow the guidelines below to ensure this works smoothly:

Easy Naked services

Place your relocation request at least 3 weeks before the day that you move. There will be delay in connecting your new service if we receive less than 3 weeks notice.

Any other ADSL service

Ensure your telephone service is connected at your new location at least 5 days prior to your elected relocation date - will ensure your ADSL up and running as close to this date as possible.

Will I have any downtime?

You may have downtime when relocating. For tips on keeping this to a minimum read the When will my new service be active at my new location? section.

If you need to ensure that you have no downtime, we recommend that you Contact Sales and discuss your transfer with us.

In cases where your phone number will remain the same but you are moving premises, downtime is unavoidable. This is because ADSL services do not automatically move across with phone line activation.

How do I check the status of my relocation?

We will send you regular updates via email and SMS keeping you up to date with the progress of your relocation.

What costs are involved in relocating my ADSL service?

You have the choice of two relocation options;

• No ADSL relocation fee, and a new 24 month contract; or
• A $99 relocation fee, with any existing contract term carried across to your new premises

What will happen with my invoice?

Because a relocation is actually a cancellation and new service activation process, an early cancellation charge (if applicable) will be created on your invoice. This early cancellation charge will be credited once your new service is active.

This is because ADSL services don’t actually ‘relocate’ - you simply get a new service, and your email and other details are transferred by Internode.

NOTE: Internode does not offer pro-rata credits. Only full months billed in advance will be credited towards your old service/s.

Your next invoice is not due until 28 days after the date of issue.  The first monthly fee for your new service is for the current month, billed in arrears. Your second monthly fee schedules your advanced billing and on subsequent invoices you will only receive one monthly fee, billed in advance.

What if I can't get ADSL at my new location?

Sometimes we can’t provide an ADSL solution at a new premises, but most of the time we can. Remember that while there can sometimes be hiccups, it doesn’t necessarily mean we cannot provide ADSL. If there are any problems, we will notify you via SMS and email, and if you have any questions, please contact our Sales team.

Occasionally we are unable to provide ADSL at a premises. In these cases, a relocation fee is not payable, however if you are in an active contract you will be required to pay an early cancellation charge. Click here for details on early cancellation charges

If you cannot get ADSL at your new premises, NodeMobile Data may be a suitable alternative.

What technical configuration changes are required?

No configuration changes are required for your service to work at the new premises - your username, password, and modem settings remain the same.

You will receive a notification from us when your ADSL service is ready to use - from there, simply follow our online guides to connect your ADSL modem.

If you do have any difficulties with this please contact our Support team.