In addition to keeping in touch with you, your Contact Information is used for the following:

• Providing information on new products or changes to products.
• Sending you invoices, account order information, and account usage notifications (Billing Address).
• Verifying your identity when you contact us.
• Sending your password to you if it is lost or forgotten.
• Determining who is able to speak with us about your account (Authorised Representatives).

To avoid problems such as missing invoices or problems retrieving your password, it is recommended that this information is kept up to date.

Updating Contact Information

You can view - and update - your Contact Information within My Internode: our online customer account portal.

It is strongly recommended that you check your Mobile Number: this is used by our Password Retrieval Tool to send your password via SMS if it is forgotten. Likewise, your Contact Email Addresses may be used by our Helpdesk Team to send you your password if requested.

To view/change your Contact Information:

1. Log into My Internode using your Internode username (without @internode.on.net) and password.
2. Select Change Contact Details under My Account in the menu.
3. Your current Contact Information will be displayed: confirm that these details are correct.
4. To update Personal Details, enter your correct information and click Update.
5. To update your Contact Numbers, either Edit the existing number, or if you wish to add another number, click Add New Contact Number.
6. To update your Contact Email Addresses, either Edit the existing address, or if you wish to add another address, click Add New Contact Email Address.

NOTE: You cannot change your Name using this process: you will need to submit a Change of Name request.

Billing Address and Delivery Method

Your Billing Address is different to your Contact Email Addresses, and is used for billing and administrative correspondence, e.g. Invoices. This can be an email address, a fax number, or a postal address.

To change your Billing Address:

1. Log into My Internode using your Internode username (without @internode.on.net) and password.
2. Select Change how I get my bill under My Account in the menu.
3. Your current delivery method and Billing Address will be displayed: confirm that these details are correct.
4. If you wish to change your delivery method or address, first select the Invoice Delivery Method, e.g., Post, Email, or Fax, then click Next.
5. You will be prompted to enter a new Billing Address. Enter all the details, and click Commit to save them.

NOTE: While invoices can be mailed, this is discouraged for environmental reasons and a surcharge of $1.50 per invoice is applicable.

Authorised Representatives

Authorised Representatives are people you nominate - friends, family members, or staff members - who are able to contact Internode and request information or changes to your account. There are three different levels of access available:

• Administrative: Full access to your account.
• Billing Delegate: Access to Billing and Account information, e.g., account balances, payment status, current plan, etc.
• Technical Delegate: Access to Technical information, e.g., passwords, IP addresses, etc.
• User: Access to general usage information and order statuses.

To add/modify an Authorised Representative, follow the steps below:

• Contact our Billing Team stating that you need to add an Authorised Representative to your account.
• Ensure your request includes three (3) points of ID for yourself - such as your Name, Client Number, Username, or Phone Number - to assist our staff to verify your identity and correctly identify your account.
• Include the Name of the person you wish to authorise, their contact details (phone number or email address), and the level of access you require them to have (Administrative, Billing Delegate, or Technical Delegate).

Internode staff will still be able to provide basic assistance to people who are not Authorised Representatives - we will be able to answer general questions, but we cannot provide any personal or account information.

NOTE: Only the Account Owner may nominate an Authorised Representative.