Besides keeping in touch with you, Internode uses your Contact Information for:
Internode recommends you keep your contact information up to date. This will prevent problems such as missing invoices, or difficulty retrieving your password.
You can view or update your Contact Information in My Internode: our online account portal.
We strongly recommend that you check your Mobile number. Our Password Retrieval Tool will send your password via SMS to this number if requested. Likewise, our Helpdesk team may use your Contact Email address to send your password to you if requested.
To view/change your Contact Information:
NOTE: You cannot change your Name online: you will need to submit a Change of Name request.
Your Billing Address is different to your Contact Email Addresses, and is used for billing and administrative correspondence, such as Invoices. This can be an email address, a fax number, or a postal address.
To change your Billing Address:
NOTE: While invoices can be mailed, this is discouraged for environmental reasons. A surcharge of $1.50 per invoice applies to postal invoices.
Authorised Representatives are people that can request information or changes to your account. You can nominate whoever you like - friends, family, or staff members.
There are three different levels of access available:
|Type of Authorised Representative||Level of Access to your Account|
|Full access to your account|
|Access to Billing and Account information
for example, account balances, payment status, current plan, etc.
|Access to Technical information
for example, passwords, IP addresses, etc.
|Access to general usage information and order statuses.|
To add/modify an Authorised Representative, follow the steps below:
Internode staff can still provide basic assistance to people who are not Authorised Representatives. We can answer general questions, but we cannot provide any personal or account information.
NOTE: Only the Account Owner may nominate an Authorised Representative.