You need to submit a relocation request if you're moving house and wish to take your services with you.
Fixed-line broadband and phone services are not portable technologies. We need to cancel your existing services, and order new ones at your new location. In some areas, the technology used to deliver your service will need to change. Your Internode username and email address will remain the same.
Unless you tell us that you're moving, we'll keep billing you for your existing services.
You can choose any Internode services that are available at your new address. To find out more, simply check coverage in your new area.
It's OK to change technology type when you move. For example, you may move to an NBN area, or Easy Naked might be available at your new location. Or, if it's available at your new location, you can keep your current plan. Simply contact our Sales team and we'll happily arrange it.
You still need to submit a relocation request, even if your phone number remains the same.
If you're moving an ADSL service and your phone number will stay the same, there may be a delay connecting your ADSL.
Place a relocation request as early as possible - we need to know when you're going to be moving.
If you'll be moving to ADSL in your new area, you'll need an active telephone service (unless moving to Easy Naked). We recommend NodeLine, but most phone services that use Telstra as the carrier will be suitable. Without an active telephone, ADSL will not work. Please be aware that there may be extra cabling costs if you're moving to Easy Naked within an apartment building.
If you have a NodeLine service, make sure you have access to your premises. An appointment with an on-site technician might be needed. If this happens, we'll let you know in advance.
If you're moving to an NBN area, you may need to think about where your equipment will be installed, and an appointment with an NBN Co technician might be needed. This will depend on the type of technology the NBN uses in your area, and if the NBN has already been connected to the premises. See Getting Connected to the NBN for more information.
To relocate your service, first visit our Coverage page to see what's available in your area.
Once you find out what's available to you, click sign up, and select “I’m already with Internode”. You'll need to log in with your Internode Client ID (the “Customer number” at the top of your invoice), username, and password. Once you do that, you'll be given options to relocate your existing service. If you're unsure, feel free to contact our Sales team.
We recommend signing up for NodeLine at the same time you sign up to move your broadband. If you're moving within the same exchange area, and want to keep your phone number, please contact Internode Sales to relocate your NodeLine service.
Please contact Internode Sales if you need to change your NodePhone number, or update your address details.
The relocation request form will ask for a 'relocation date'. This is when we will cancel your existing service. We will also attempt to connect your new service as close to this date as possible.
Follow the guidelines below to ensure this works smoothly:
You may have downtime when relocating. For tips on keeping this to a minimum read the When will my new service be active at my new location? section.
If you need to avoid downtime, we recommend that you contact Sales and discuss your transfer with us.
If you're relocating an ADSL service and your phone number will stay the same during the move, downtime is unavoidable. This is because ADSL services do not automatically move across with phone line activation.
We will send you regular updates via email and SMS keeping you up to date with the progress of your relocation.
If you're relocating to an ADSL area, you have the choice of two relocation options:
If you're relocating to an NBN area, you have the choice of:
Because we need to cancel your old service, you may see an early cancellation charge on your invoice. This early cancellation charge will be credited once your new service is active.
This is because fixed-line broadband services don't actually 'relocate'. We simply cancel your old service and give you a new one. Then we transfer across your email and other details.
NOTE: Internode does not offer pro rata credits. Only full months billed in advance will be credited towards your old service/s.
You may see two monthly charges on your next invoice. The first monthly fee is for the current month, billed in arrears. The second fee is for the next month, billed in advance. Your future invoices will only have one monthly fee (billed in advance).
Sometimes we can't provide broadband at a new premises, but most of the time we can. While there can sometimes be hiccups, it doesn't necessarily mean we can't provide broadband. If there are any problems, we'll send you an SMS and email. If you have any questions, please contact our Sales team.
Occasionally we are unable to provide broadband at a premises. If this happens, no relocation fee is payable. However, if you're in a contract, you will be required to pay an early cancellation charge.
This will depend if you're changing broadband technology when you move.
If you're moving from ADSL to ADSL, you shouldn't need to make any configuration changes to your equipment once you've moved. Your username, password, and other modem settings will stay the same. You will receive a notification from us when your ADSL service is ready to use. From there, simply follow our online guides to plug in all the cables.
If you're moving from ADSL to the NBN or Fibre, you may to reconfigure your modem - or buy new equipment that supports Ethernet or VDSL2.
If you do have any difficulties, please contact our Support team.