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Frequently Asked Questions

Feature Codes

This page provides an overview of Easy Bundle telephone features - such as Call Waiting, Three Way Call, Call Return, and more - which are available through "feature codes" on your telephone handset.

Many features are turned on by default, others can be enabled or disabled using
the Ultra Tools & Usage online toolbox.

Overview of Feature Codes

Feature Access CodeExtra Feature
*78 {number} Call Divert: Activate
#78 Call Divert: Deactivate
*69 Call Return
*96 Voice Mail
Flash/Recall Call Waiting and Three Way Call

Call Waiting

Call Waiting lets you know if someone's calling while you're already on the phone. You can put your first call on hold, take the second call, and switch back again.

NOTE: There is no charge for Call Waiting.

Enable or Disable Call Waiting:

  • Please see the Ultra Tools & Usage guide for information
    on enabling or disabling Call Waiting.

Answer a call when already on a call:
(Or to switch between two calls)

  1. When you hear the 'Call Waiting' beeps, press Flash/Recall to put Caller 1 on hold and speak with Caller 2. Caller 1 won't be able to hear your conversation.
  2. To put Caller 2 on hold and return to Caller 1 again, press Flash/Recall.
  3. Continue pressing Flash/Recall to alternate between the two calls.

Call Divert

With Call Divert, you can divert all incoming calls to another number. Call Divert is a handy way to make sure you won't miss a call when you're out and about on your mobile, at work, or at someone else's home.

NOTE: Applicable call charges apply for the forwarded leg of the call.

Enable Call Divert:

  1. Lift the handset for dial-tone, and press *78.
  2. Enter the telephone number the calls are to be diverted to.
  3. Listen for the confirmation tone (two short beeps).
  4. Replace the handset.

Disable Call Divert:

  1. Lift the handset for dial-tone, and press #78.
  2. Listen for the confirmation tone (two short beeps).
  3. Replace the handset.

Caller ID

Caller ID allows you to identify who is calling by displaying the caller's phone number. Not every number will appear: unlisted numbers, or numbers blocked by the caller will appear as PRIVATE, while International calls, or calls from some areas of Australia will appear as UNAVAILABLE.

NOTE: Caller ID costs $3 per month, and requires a suitable telephone handset with a display.

Enable or Disable Caller ID:

Three Way Call

With Three Way Call, you can speak to two other people at once. Like a mini conference call, it's great when you need to make arrangements.

NOTE: Standard call rates apply to calls during a Three Way Call.

To Establish a Three Way Call:

  1. Establish a call with Person 1. You may phone them or they may phone you.
  2. Press Flash/Recall to place Person 1 on hold.
  3. Wait for a dial-tone, then dial Person 2's number.
  4. When you hear their number ringing, press Recall and talk to Person 1. You will both be able to hear Person 2's number ringing.

NOTE: If you would like to talk to Person 2 privately first, wait for them to answer, then speak before pressing Recall to begin your three-way conversation.

Call Return

Call Return lets you find out who called, even if they don't leave a message. And you can return the call at the touch of a button.

NOTE: There is no fee for Call Return, but applicable call rates apply to the returned call.

To use Call Return:

  1. Lift the handset for dial-tone, and press *69.
  2. You will hear the last number that called you, with the date and time of the call.
  3. If you wish to return the call, dial 1.

Voice mail

With our voice mail service, you can check your messages while you're at home or out and about - and you can even organise a wake-up or reminder call.

NOTE: This service costs $3 per month, and can be activated or deactivated via the Internode Ultra toolbox.

Setting Up voice mail

To begin using voice mail, you'll first need to set up a Personal Identification Number (PIN) and personal greeting. To do this, follow the steps below.

Please note, the first time you access your voice mail, you will be asked to enter a default PIN number. This number will be the last 4 digits of your home phone number.

Enable or Disable Voice Mail:

  • Please see the Ultra Tools & Usage guide for information
    on enabling or disabling Voice Mail.

To set up your PIN:

  1. Dial *96 to enter voice mail.
  2. Press 8 for User Options.
  3. Press 4 for Set-up Options.
  4. Press 7 to change your PIN.
  5. Enter your new PIN then press #.

NOTE: If you forget your PIN or need it reset, please contact our Support Team.

To set up a Personal Greeting:

  1. Press *96 to enter voice mail.
  2. Press 8 for User Options.
  3. Press 4 for Set-up Options.
  4. Press 4 to change your personal greeting, then follow the prompts.

Using voice mail

If you need instructions at any time, press 0.

To listen to messages at home:

  1. Lift the receiver. If you hear a fast but interrupted dial tone, you have messages in your voice mail box.
  2. Dial *96 to enter voice mail.
  3. To hear your messages, follow the instructions.

To listen to messages away from home:

  1. Dial 13 33 21 from any phone.
  2. Enter your voice mail number (your phone number, including area code)
    and press #. For example, press 029270XXXX#.
  3. Enter your PIN and press #.

Deleting, replaying, and saving messages:

Once you have heard each message, you will be given these options:

  • To delete the message, press 3.
  • To replay the message, press 7.
  • To save the message, press 5.

To set a wake-up or reminder call:

  1. Dial *96 to enter voice mail.
  2. Press 8 for User Options.
  3. Press 8 for Wake-up Call.
  4. Press 2 to set up a new Wake-up Call.
  5. Follow the prompts to enter a phone number and time.