If you report to us that you have received suspect, abusive or offensive items of email, we may request that you send us a copy of the offending email with "Full Headers".

Full Headers are lines of information at the start of an email message which identifies where the email came from. Usually when you see a message in your Inbox, these lines are abbreviated to show the Sender, Recipient, Date, Subject, and so on. The Full Headers reveal a lot more information to help us to better track the message and find its sender - even if the sender has tried altering or 'forging' this header information.

In the event that we ask you to send us the offending email with its Full Headers, you can find instructions on how to do this below.

Once we receive the email with its Full Headers from you, we will investigate the issue further, and contact you either by phone or email.

Thunderbird (Windows and Apple Mac)

• Open the appropriate message in your email Inbox.
• Click on the View menu, and select Message Source.
• Click anywhere in the Message Source window, and press Ctrl+A on your keyboard to highlight all text in the box. Then press Ctrl+C on your keyboard to copy the text from the box. (Note: (Use Command+A and Command+C if using a Mac.)
• Close the Message Source window.
• Load the Internode Support contact page in your web browser
• Click your mouse cursor in the large blank box entitled: Your Enquiry.
• Press Ctrl+V to paste the text. (Or Command+V for a Mac.)
• Fill in the rest of the support form with an appropriate Short Summary and click on the Submit This Request button.

Outlook Express

• In your Inbox, right-click on the appropriate message and select Properties from the pop-up menu.
• Click Details in the window that appears.
• Right-click anywhere inside the Internet headers for this message field and choose Select All from the pop-up menu.
• With the text highlighted, right-click your mouse in the field again and select Copy.
• Close the Internet headers for this message window.
• Load the Internode Support contact page in your web browser
• Click your mouse cursor in the large blank box entitled: Your Enquiry.
• Press Ctrl+V to paste the text.
• Fill in the rest of the support form with an appropriate Short Summary and click on the Submit This Request button.

Windows Mail

• Right-click the appropriate message in your Inbox and select Properties from the context menu.
• Switch to the Details tab at top of the context menu.
• The headers will appear in this window. Click anywhere in this window, and press Ctrl+A on your keyboard to highlight all text in the box. Then press Ctrl+C on your keyboard to copy the text from the box.
• Close the Details window.
• Load the Internode Support contact page in your web browser
• Click your mouse cursor in the large blank box entitled: Your Enquiry.
• Press Ctrl+V to paste the text.
• Fill in the rest of the support form with an appropriate Short Summary and click on the Submit This Request button.

Outlook 2007

• Right-click the appropriate message in your Inbox and select Message Options from the context menu.
• The headers will appear in a small window at the bottom of the pop up screen. Click anywhere in this small window, and press Ctrl+A on your keyboard to highlight all text in the box. Then press Ctrl+C on your keyboard to copy the text from the box.
• Close the Message Options window.
• Load the Internode Support contact page in your web browser
• Click your mouse cursor in the large blank box entitled: Your Enquiry.
• Press Ctrl+V to paste the text.
• Fill in the rest of the support form with an appropriate Short Summary and click on the Submit This Request button.

Apple Mail

• Double-click the appropriate message in your Inbox to open it in a new window.
• Go to the View menu, then choose Message, then Long Headers.
• The headers will appear in a small window. Click anywhere inside this window, press Command+A to highlight all the text in the box. Then press Command+C to copy the text.
• Close the Internet Headers window.
• Load the Internode Support contact page in your web browser
• Click your mouse cursor in the large blank box entitled: Your Enquiry.
• Press Command+V to paste the text.
• Fill in the rest of the support form with an appropriate Short Summary and click on the Submit This Request button.