Broadband Contracts
- Contract Options?
- Making changes to your Internode broadband service
- Relocations (Moving House or Office)
- Information about bundling your Internode broadband with NodeLine
Contract Options
Contract options vary depending on your broadband service. See the Critical Information Summary Archive for details about the contract options available for your service.
Making changes to your Internode broadband service
Plan Changes
With Internode broadband services—regardless of whether you are on a fixed-term contract or not—you are not 'locked in' to a specific plan. You can change your plan online at any time, and it will typically take effect on your next monthly roll-over.
Speed Changes
NBN Fibre and NBN Wireless customers can change plan speed without any once-off speed change charge.
A $25 charge applies to change the speed of a Fibre Estates, South Brisbane Fibre, or Reach Fibre service.
ADSL Customers on earlier Internode 256 kbps, 512 kbps, or 1500 kbps plans can upgrade to Easy Reach, without any once-off speed change charge.
ADSL Technology Changes
Technology changes occur when you change from one type of Internode broadband to another—for example from Easy Reach to Easy Broadband via a Single Service Migration.
Technology change fees vary depending on your broadband service, and the technology change method. See the Critical Information Summary Archive for details about the technologoy change fees for your service.
Relocations (Moving House or Office)
If you're moving, you have a choice of relocation fees and contractual arrangements:
Relocation fees and contract arrangements vary depending on your broadband service, and the type of relocation. See the Critical Information Summary Archive for details about the relocation fees for your service.
Relocating a Grandfathered Plan
As a general rule, only current Internode broadband plans can be selected for the broadband service at your new premises.
However if you are currently on a 'grandfathered' plan, you can request that this plan is relocated to your new premises, using either of the relocation options.
- This is subject to your existing plan being technically feasible to deliver at the new premises—for example, the same broadband infrastructure is available at the local exchange, etc.
- 'Grandfathered plan' refers to any Internode broadband plan that is no longer available for new connections, but is still supported for existing customers.
Changing service type when you relocate
You can choose any Internode services that are available at your new address. To find out more, simply check coverage in your new area.
It's OK to change technology type when you move. For example, you may move to an NBN area, or Easy Naked might be available at your new location. Or, if it's available at your new location, you can keep your current plan. Simply contact our Sales team and we'll happily arrange it.
Billing notes for relocations
Please note that the billing method involves creating an early cancellation charge (if applicable) on the service at your current premises; and then crediting this amount when the service at your new premises becomes active.
This is because it's physically a cancellation process and a new service activation process—fixed-line broadband services don't actually 'relocate': you simply get a new service, and your email and other account details are transferred across transparently by Internode.
If your service cannot be relocated
In some circumstances it may not be possible to relocate your Internode service to your new location. For example, this may happen if your new location is beyond the reach of the Internode broadband network.
In this situation, if you are within a 6 or 24 month contract term and you cancel your current service, the early cancellation charge will apply.
Information about bundling your Internode broadband with NodeLine
A number of Internode ADSL2+ and Fibre to the Premises plans are available at two monthly price points:
'Bundled' or 'Standalone':
- 'Bundled' means that the telephone service associated with the broadband is an Internode NodeLine service.
- 'Standalone' means that the telephone service associated with the broadband is supplied by any other provider.
Please refer to our Bundling Information page for further details.
