When you sign up for an Internode broadband service, you have the choice of:
The choice is simple: a 24 month contract with a reduced setup charge, or the 'normal' setup charge and a rolling 1 month commitment.
You have two options for establishing a new Internode broadband service. These options are available for all new ADSL2+, NBN, and Fibre to the Premises services.
This option involves a standard setup fee to establish your Internode broadband service.
There is no long-term commitment—simply the one month that you have paid in advance. No early cancellation charge applies. You can cancel your service at any time, and the cancellation becomes effective at the end of your current monthly billing period.
Setup fees vary depending on the broadband service you select, and the method used to establish the service. See the Critical Information Summary Archive for details about the setup fees for your service.
This option involves a discounted setup fee to establish your Internode broadband service, with a 24 month contract term. You pay a reduced setup charge, but you are liable for an early cancellation charge if you cancel your service during the contract term.
Early Cancellation Charges vary depending on the broadband service you select. See the Critical Information Summary Archive for details about early cancellation charges for your service.
With Internode broadband services—regardless of whether you are on a 24 month contract or not—you are not 'locked in' to a specific plan. You can change your plan online at any time, and it will typically take effect on your next monthly roll-over.
NBN Fibre and NBN Wireless customers can change plan speed without any once-off speed change charge.
A $25 charge applies to change the speed of a Fibre Estates, South Brisbane Fibre, or Reach Fibre service.
ADSL Customers on earlier Internode 256 kbps, 512 kbps, or 1500 kbps plans can upgrade to Easy Reach, without any once-off speed change charge.
Technology changes occur when you change from one type of Internode broadband to another—for example from Easy Reach to Easy Broadband via a Single Service Migration.
If you are on a contract, the early cancellation charge does not apply to your previous service with the following technology changes:
| Description of Technology Change | Once-off Charge With a New 24 Month Contract Term | Once-off Charge With No Change To Remaining Contract Term |
|---|---|---|
| Single Service Migration to Easy Broadband - from an Internode ADSL service via a Telstra DSLAM |
no charge | $49 |
| Convert a Phone Service to Easy Naked - from an Internode ADSL service via an Internode or a Telstra DSLAM |
$79 | $129 |
| Transfer to Easy Naked via Internode - from an Internode Easy Naked via Optus service |
no charge | not available |
If you're moving, you have a choice of relocation fees and contractual arrangements:
For ADSL services:
For NBN services:
As with all 24 month contracts, an early cancellation charge applies if you cancel the service within the contract period. See the Critical Information Summary Archive for details about the early cancellation charge for your specific service and plan.
Providing the relocation is successful, no early cancellation charge will apply to your previous service.
As a general rule, only current Internode broadband plans can be selected for the broadband service at your new premises.
However if you are currently on a 'grandfathered' plan, you can request that this plan is relocated to your new premises, using either of the relocation options.
You can choose any Internode services that are available at your new address. To find out more, simply check coverage in your new area.
It's OK to change technology type when you move. For example, you may move to an NBN area, or Easy Naked might be available at your new location. Or, if it's available at your new location, you can keep your current plan. Simply contact our Sales team and we'll happily arrange it.
Please note that the billing method involves creating an early cancellation charge (if applicable) on the service at your current premises; and then crediting this amount when the service at your new premises becomes active.
This is because it's physically a cancellation process and a new service activation process—fixed-line broadband services don't actually 'relocate': you simply get a new service, and your email and other account details are transferred across transparently by Internode.
In some circumstances it may not be possible to relocate your Internode service to your new location. For example, this may happen if your new location is beyond the reach of the Internode broadband network.
In this situation, if you are within a 24 month contract term and you cancel your current service, the early cancellation charge will apply.
A number of Internode ADSL2+ and Fibre to the Premises plans are available at two monthly price points:
'Bundled' or 'Standalone':
Please refer to our Bundling Information page for further details.
