Sales & Support: 13 66 33
The National Broadband Network (NBN) is a national telecommunications network being built on behalf of the Federal Government. It's changing the way Australians access the Internet, with super-fast fibre, fixed-wireless, and satellite technology being made available to all Australians.
The NBN is designed to replace or upgrade Australia's existing, ageing copper network, which is no longer sufficient to support our growing demand for faster and more reliable Internet connections. It will be delivered via FTTP (Fibre to the Premises), FTTB (Fibre to the Building), FTTN (Fibre to the Node), Fixed-Wireless, and Satellite.
NOTE: Internode does not sell NBN Satellite services.
In the same way you can choose an Internet Service Provider (ISP) for your broadband connection, when the NBN is rolled out in your area you'll need to choose a Retail Service Provider (RSP) to get connected to all NBN-related products (including Internet and phone).
There is a handy coverage map where you can check to see if construction has started in your location. Unfortunately we can't provide any timetables if the NBN roll-out hasn't started in your area yet. Information in the roll-out map is updated regularly, so keep checking!
The best way to stay informed is to register your interest online. We'll let you know how the roll-out is progressing and when it will become live in your area.
The coverage map on our website gathers information directly from nbn™ co ltd (the organisation responsible for installing NBN infrastructure).
The map is updated as often as nbn™ co ltd updates their systems.
The big difference between the NBN technologies is how the service connects to your premises:
 |
Fibre to the Premises (FTTP)In Fibre to the Premises areas, a fibre optic cable connects directly to your premises. The cable terminates at the Premises Connection Device on an outside wall. |
 |
Fibre to the Building (FTTB)In Fibre to the Building areas, a fibre optic cable connects to your building's Main Distribution Frame (MDF). The MDF is typically in the basement or in a locked telecommunications cabinet. From there, the MDF connects to a wall socket in your premises using the building's internal copper cabling. |
 |
Fibre to the Node (FTTN)In Fibre to the Node areas, a fibre optic cable connects to a node in your street (or a street nearby). Copper cabling connects the node to a wall socket in your premises. |
 |
Fibre to the Curb (FTTC)In Fibre to the Curb areas, a fibre optic cable connects to a node in a communciations pit in your street. Copper cabling connects the node to a wall socket in your premises. |
 |
Hybrid Fibre-Coaxial (HFC)In HFC areas, a fibre optic cable connects to an optical node, then coaxial cable connects the node to the NBN Network Termination Device in your premises. |
 |
Fixed-WirelessIn Fixed-Wireless areas, an antenna installed on your roof will receive a wireless signal from your local NBN fixed-wireless tower. |
To find out which technology the NBN will use in your area, check your address.
So, you've checked your premises on on the coverage checker, and everything seems ready for the NBN. Congratulations!
First you'll need to pick an NBN plan and decide if you want a phone service. Once you've figured out your plan, phone service, and any other options, simply order online or call us on 1300 NBN NOW (1300 626 669).
Depending on the NBN technology in your area, you may need to be on site so a technician can install equipment. If this happens, we'll let you know.
This depends on the type of NBN technology that will be installed, and if any extra work is needed:
If the NBN isn't available yet, you can register your interest with Internode.
Once you're registered, we'll keep you up to date with how the roll-out is progressing, and when the NBN will be live in your area. Why constantly check for availability when we can do it for you?
Certainly! You may switch your NBN plan at any time. There are no contract break or plan change fees to switch plan.
Simply change plan online or call our Billing team on 13 66 33.
From 1 April 2016, a once-off $300 New Development fee applies to new NBN connections in the following circumstances:
This applies to all NBN connections regardless of the NBN technology used. Once the New Development fee has been charged at an address, it will not be charged again for subsequent connections - provided the number of dwellings at that address has not increased.
At Internode, we pass on the full $300 New Development fee (as billed by our wholesaler, nbn™ co ltd) to new customers. If you're an existing Internode customer, we absorb part of this fee and charge only $250.
What happens to your existing services will depend on the NBN technology in your area. In most areas, the copper network will either be completely or partially disconnected. In these areas, any phone or ADSL services that use the copper network will also be cancelled.
In most areas, services on the copper network will be either completely or partially disconnected.
Unless you're in a Fixed-Wireless area, you'll need to upgrade to the NBN to stay connected to the Internet or make phone calls. Even if you don't want Internet access, you'll still need to switch to an appropriate NBN phone service to keep making phone calls.
This depends on the type of NBN service you are using. Only NBN FTTP and Fibre Phone services can operate during a power outage - and only if you elected to have a battery back-up unit installed.
In order for an NBN FTTP service to work during a power outage, please be aware that:
For more information on battery back-up please refer to the user guide supplied by nbn™ co ltd at the time of installation.
In most areas you don't need to do anything besides ordering a service. Most services will use your existing copper line and phone sockets, so there's no installation needed.
If you're in a FTTP or Fixed-Wireless area, you'll need to secure permission before any installation work can take place. We recommend you speak to your property manager or landlord to obtain permission.
If you are in a FTTP or Fixed-Wireless area - and renting in a share-house situation - there's some good news: The NBN Network Termination Device comes with four data ports (pictured as UNI-D below). This means you can have up to four NBN connections installed at a single premise. One for each person - no more fighting house-mates for quota!
 |
| Figure 2: Data Ports on the NBN FTTP connection box (Network Termination Device) |
You sure will. But if you're in a FTTP area, make sure that your Body Corporate has registered to be upgraded to the NBN so the design work can be completed.
No. All quoted speeds for NBN plans are the wholesale access speeds. However, there are a lot of factors that affect NBN speeds, so we created the NBN Performance page to explain them all.
Yes, as long as it supports the following:
If you already own a modem/router, we suggest you check with its manufacturer to see if it is capable of supporting the NBN. If you also wish to use NodePhone VoIP, your modem/router must also support VoIP (Voice over Internet Protocol). If you need a new modem/router that is fully VoIP and NBN compatible, Internode offers some great options.
In addition to a router that supports Ethernet and VDSL2, you may also need NBN equipment installed at your premises.
If you are in a FTTP, FTTC, HFC, or Fixed-Wireless area, you will need NBN equipment installed. The equipment will be supplied to you and/or an NBN technician will install the required equipment at no cost to you. This equipment will also allow one device to connect directly to the active data port via an Ethernet cable.
If you are in a FTTB or FTTN area, you will generally not need any NBN equipment installed. These connections usually use your current telephone socket.
If you wish to connect your devices via WiFi, then your NBN-ready router must also support WiFi. Be aware that devices connected to your network over WiFi may experience slower speeds than those connected via Ethernet cable.
You'll also need your NBN-capable router to support VoIP if you wish to make and receive calls with NodePhone VoIP.
Internode offers a range of NBN ready modems and routers, including the NodePhone (VoIP) compatible FRITZ!Box. Check out their sleek curves and great features on our website.
If you wish to use your own modem/router please check with your device manufacturer to ensure that it is WiFi, VoIP, and NBN compatible.
You may prefer to have a wired network, especially if WiFi doesn't cover your office from end to end. Wired connections also ensure you get the best speeds when transferring large amounts of data within your network
Your NBN installation does not include wiring beyond the installation of the NBN Network Termination Device (NTD). Any additional wiring is your responsibility. If you would like to have cable installed between rooms of your office, please contact a registered cabler for a quote. A list of registered cablers can be found here.
If you are considering buying a house in a new housing estate - within a Fibre to the Premises area - nbn™ co ltd (the organisation installing new NBN infrastructure) has a fact sheet about the wiring requirements for new premises in housing developments.
Different NBN technologies have different phone options available, as shown below:
| Technology Type | NodeLine Business | NodePhone VoIP | Fibre Phone | NBN Phone | NodeMobile |
|---|---|---|---|---|---|
|
* While NodePhone VoIP is able to operate over NBN HFC & FTTC, it cannot be used via the supplied broadband router. You will need to provide your own hardware to use a NodePhone VoIP service. |
|||||
| NBN Fibre to the Premises |  |
 Optional NodePhone plan available with $0 monthly rental. |
Learn more |
|
Learn more |
| NBN Fibre to the Node | |
Optional NodePhone plan available with $0 monthly rental. |
|
|
Learn more |
| NBN Fibre to the Building | |
Optional NodePhone plan available with $0 monthly rental. |
|
|
Learn more |
| NBN Fibre to the Curb | |
 * |
|
NBN Phone included with NBN FTTC Broadband. |
Learn more |
| NBN Hybrid Fibre-Coaxial | |
* |
|
NBN Phone included with NBN HFC Broadband. |
Learn more |
| NBN Fixed-Wireless | Learn more |
Optional NodePhone plan available with $0 monthly rental. |
|
|
Learn more |
This depends on your NBN connection. In most areas, the copper connection that supports landline phone services will be replaced - either completely or partially - with fibre optic cable. In these cases, your landline phone will be disconnected.
Unless you're in a Fixed-Wireless area, if you want to continue using your phone number, you'll need to transfer it to one of our NBN phone options:
Yes, in most cases we can bring your existing telephone number over to the NBN.
We understand that moving to a new network isn't always easy so our technical gurus use a process called LNP (Local Number Portability in full) to remove the hassle. There are a few things we need to check before bringing your phone number over, but leave that to us. Just call our friendly Sales team on 1300 NBN NOW (1300 626 669) to discuss further.
Yes, but you'll need a second NodePhone VoIP service to port your landline phone number into. Once the number is ported, you can keep both NodePhone VoIP services, or cancel one if you like.
If you're in an NBN HFC or NBN FTTC area: Simultaneous use of both the included NBN Phone service and NodePhone VoIP is not supported by the supplied broadband hardware. If you need to use two VoIP services, you will need either: Alternative VoIP hardware to use your NodePhone VoIP service at the same time as your NBN Phone service; or use two NodePhone VoIP services only.
In most cases you will be able to plug your existing handset or base station into a VoIP port on your NBN-capable router. You will need a router that supports Voice over IP to make and receive calls over the Internet. If you don't have a VoIP-capable router, we can help you out: view our range of VoIP and NBN-ready routers.
If you have Fibre Phone (available in FTTP areas only), you can plug your phone directly into the UNI-V port on the Network Termination Device.
If you have NBN Phone (available in HFC and FTTC areas only), you can plug your phone into the phone port on the supplied modem.
If you prefer to have wired phone sockets in several locations around your home, you can get them connected to the NBN Network Termination Device. Please note that this is your responsibility and a registered cabler must do this work. You can find a list of registered cablers here.
Many devices that normally connect to phone lines (such as medical and security alarms, EFTPOS, and more) can work over the NBN.
It is important that you contact your device's provider before ordering an NBN phone service. Depending on the service, you may also need to register the device with nbn™ co ltd. It's also important that you confirm the type of NBN service that is required, and that your device has been tested to confirm that it works on the NBN technology available to you.
| Device | What you need to do |
|---|---|
| Medical Alarm (including professionally monitored medical alarms, auto-diallers, and emergency call buttons) |
|
| EFTPOS and Health Claims terminals |
|
| Security Alarm |
|
| Lift emergency phone or Fire indicator panel |
|
Important note about Priority Assistance
Internode does not offer a Priority Assistance service. If you are a Priority Assistance customer please consider this prior to lodging your application.
