Terms and Conditions
- Setting up an Internode NBN FTTC Broadband Service
- Critical Information Summary
- Total Minimum Cost
- NBN Phone Options
- Hardware Requirements
- General Terms and Conditions
- Specific Terms and Conditions for NBN Fibre to the Curb
Setting up an Internode NBN FTTC Broadband Service
Setup Fees
You have the options of:
- A standard setup fee and standard modem price with a monthly contract.
There is no early cancellation charge. Your only commitment is the 'one month rolling contract' that is inherent in paying one month's rental in advance on your service; or - A discounted setup fee with a 24 month contract term.
If you cancel your service during the initial 24 month period, you are liable for an early cancellation charge. The maximum applicable charge is $300 within the first 6 months.
Existing Internode customers can also transfer to the NBN - at their existing address - and choose to roll over the remainder of their contract, with no early cancellation charge for their ADSL service.
Contract Option | Upfront Charge | Comment |
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Any cabling that is required in your premises beyond the network boundary point is your cost and responsibility. Additional charges may apply for some NBN service installations, see Other Fees below for details. |
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New Customer to Internode: New Monthly Contract |
$203 includes: $99 setup fee + $89 modem + $15 delivery |
This option provides complete flexibility, with no long term contract commitment. |
New or Existing Customer to Internode: New 24 Month Contract |
$104 includes: $0 setup fee + $89 modem + $15 delivery |
This option offers a reduced setup fee, and a 24 month commitment with an early cancellation charge. |
Existing Internode Customer: Out of Contract New Monthly Contract |
$104 includes: $0 setup fee + $89 modem + $15 delivery |
Existing Internode customers who are out of contract can switch to the NBN at the same address with no re-contracting required. |
Existing Internode Customer: In an existing contract with Internode |
$104 includes: $0 setup fee + $89 modem + $15 delivery |
Customers can roll over an existing Internode ADSL contract (without an early cancellation charge for ADSL) to the NBN at the same address. If you cancel during the remainder of your contract, your existing ADSL early cancellation fees apply. |
Please refer to the Transfer page for more information on transferring to NBN FTTC.
Early Cancellation Charge (24 month contract only)
If you select a 24 month contract term, and cancel your service during the initial 24 month period, you are liable for an early cancellation charge. The maximum applicable charge is $300 within the first 6 months.
- These charges cover the costs reasonably incurred by us when the contract commenced.
- Cancelling your NBN FTTC broadband service will also cancel your NBN Phone service and any other Internode products you’ve purchased that are only available when bundled with broadband. If those products have their own contract, you are liable for their associated early cancellation charges.
Contract Tenure | ||||
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1–6 months | 7–12 months | 13–18 months | 19–24 months | |
Early Cancellation Charge | $300 | $225 | $150 | $100 |
Plan Changes
Your broadband requirements may change over time, so you're not locked in to a particular broadband speed or monthly quota.
- There are no once-off charges to move to another NBN plan speed or monthly quota. There are also no once-off charges to change Call Packs associated with NBN Phone.
- You can request plan changes at any time via our online plan change tool, whether you are within a contract term or not. Your plan change will take effect at the start of your next billing period.
- Remember you can use Data Blocks if you need an instant quota upgrade.
- See our Typical Usage guide for help estimating your monthly Internet usage requirements.
Critical Information Summary
The Critical Information Summaries contain plan and pricing information for NBN broadband and NBN Phone.
- Download the current Critical Information Summary for NBN FTTC
- Download the current Critical Information Summary for NBN Phone
Total Minimum Cost
The total minimum cost depends on the setup option and plan that you select, as shown in the following two tables. If you need to purchase equipment or arrange premises cabling, then your total costs may be higher.
1. Total Minimum Cost - Monthly Contract
The following table shows the total minimum cost on a monthly contract for each plan. This includes the standard setup charge ($99 for a new service connection), standard Ethernet router price ($89), hardware delivery ($15), plus one month of NBN FTTC plan rental:
NBN FTTC Broadband Plans with Business Pack | 100 GB | 500 GB | Unlimited GB |
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The Total Minimum Cost represents 1 month of NBN FTTC plan rental with a Business Pack, plus the standard NBN FTTC activation fee ($99), the standard Ethernet router price ($89), and delivery ($15). Data blocks are additional. An additional once off $300 nbn™ New Development charge applies if your premises is identified by nbn™ as being within the site boundary of a new development. |
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Bronze Plans (nbn12) | $282.99 | $297.99 | n/a |
Silver Plans (nbn25) | n/a | n/a | $302.99 |
Gold Plans (nbn50) | $287.99 | $307.99 | $312.99 |
Platinum Plans (nbn100) | $307.99 | $327.99 | $332.99 |
2. Total Minimum Cost - 24 Month Contract
The standard setup charge is reduced on the 24 month contract option. If you cancel your service during the initial 24 month period, you are liable for an early cancellation charge. The maximum applicable charge is $300 within the first 6 months.
The following table shows the total minimum cost on a 24 month contract for each plan with a Business Pack. This includes the reduced setup charge ($0 for a new service connection), standard Ethernet router price ($89), hardware delivery ($15), plus 24 months of NBN FTTC plan rental:
NBN FTTC Broadband Plans with Business Pack | 100 GB | 500 GB | Unlimited GB |
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The Total Minimum Cost represents 24 months of NBN FTTC plan rental with a Business Pack, plus the reduced NBN FTTC activation fee ($0), standard Ethernet router price ($89), and delivery ($15). Data blocks are additional. An additional once off $300 nbn™ New Development charge applies if your premises is identified by nbn™ as being within the site boundary of a new development. |
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Bronze Plans (nbn12) | $2,023.76 | $2,383.76 | n/a |
Silver Plans (nbn25) | n/a | n/a | $2,503.76 |
Gold Plans (nbn50) | $2,143.76 | $2,623.76 | $2,743.76 |
Platinum Plans (nbn100) | $2,623.76 | $3,103.76 | $3,223.76 |
NBN Phone Options
Call Charges
Time charges for calls to Australian Mobiles and International phone services are assessed on a per-second basis, with a minimum assessed duration of one minute per call. International rates vary depending on the country/destination you are calling. Full details are available on our NBN Phone Call Rates page.
Monthly Rental Charges
There are no separate monthly rental charges for the NBN Phone telephone service. NBN FTTC includes the NBN Phone service as part of the bundle. Any call charges, call packs, and optional features are additional.
Call Pack Charges
Call Packs offer excellent value, with a variety of included calls for a flat extra monthly charge. These include:
Call Pack | Included Calls | Charge per month |
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Our Acceptable Use Policy applies. New customers can request call packs during sign up. Existing customers can add or remove call packs online through My Internode. |
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Local and Standard National | Includes all local and standard national calls. Excludes calls to 13/1300 numbers and other special services. |
$10.00 |
Local, Standard National, and Mobile | Includes all local calls, standard national calls, and calls to Australian mobiles. Excludes calls to 13/1300 numbers and other special services. |
$20.00 |
International | Includes all calls to landlines in our top 20 International destinations. | $10.00 |
Hardware Requirements
You will need an Ethernet capable router with 802.1q VLAN capability, or the Supplied Broadband Equipment which may attract an additional cost, to use the NBN HFC broadband service. You will require the Supplied Broadband Equipment which may attract an additional cost and a standard phone handset (approved for use in Australia) to use the NBN Phone service.
Customer Premises Cabling
We will deliver your service to the Network Boundary Point. On Fibre to the Curb (FTTC) services, this is the UNI port on the NBN FTTC Network Connection Device (NCD).
Cabling beyond the Network Boundary Point is your responsibility. You may incur charges for any installation, repair, or any other work required in relation to any such cabling.
General Terms and Conditions
GST
All quoted pricing includes GST.
Your Agreement with Internode
When you apply for Internode NBN FTTC Broadband with a Business Pack, you should be aware that you are entering an agreement with Internode.
When you sign up for a service you agree to the Internode Customer Relationship Agreement, the Internode NBN Fibre Service Description, the Internode Business Pack Service Description, and the Internode NBN Phone Service Description. These are Internode's standard terms and conditions for the Internode NBN Broadband service with a Business Pack.
The Performance of NBN FTTC Broadband Services
When connected on a service with (for example) a 100 Mbps interface speed, you should not expect that everything that you download from the Internet will be received by you at 100 Mbps!
Learn more about the performance of Internode NBN Services.
Special notes about NBN Phone
NBN Phone services are delivered using Voice over IP (VoIP) technology. As such, there are some important things you need to be aware of:
- Not available in a broadband or power outage
You should be aware that - unlike services that use the copper telephone network - your NBN Phone service is dependent on your broadband connection and locally provided power. If there is a broadband or power outage, your NBN Phone service will not work. This means you will not be able to make calls - including "000" emergency calls. - Dial-up devices are not supported
NBN Phone does not support devices with built-in dial-up modems. This may include EFTPOS, medical or security alarms, or pay TV purchase systems. Please check with the device's provider, as they may have replacement Internet Protocol (IP) based devices available. - Priority Assistance is not available
We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order. - No access to 19/1900 Premium Numbers
Be aware that 19/1900 premium rate numbers cannot be called from an NBN Phone service. - The Local and Standard National, and Local, Standard National, and Mobile Call Packs do not include calls to 13/1300 numbers or other special services.
- Our Acceptable Use Policy applies.
- We do not provide support for teletypewriter equipment.
Other Fees
NBN New Development Charge: $300
Additional once off $300 NBN New Development charge applies if your premises is identified by nbn™ co ltd as being within the site boundary of a new development. To confirm if this fee applies for your new premises, contact Internode Sales on 1300 626 669. For more information, see our FAQ.
NBN Subsequent FTTC Install Fee: $297
Where you have an existing copper phone service at your premises but elect to have your NBN FTTC service installed on a separate copper pair instead of converting an existing service, we may charge you a fee of $297 for installation. You may be charged additionally for any extra materials or labour required to complete the installation.
Incorrect Callout Fee: $297
Where we attend your premises to repair a fault reported by you, but we determine that there is no fault or the fault is caused by Your Equipment, we may charge you a fee of $297 for attendance. You may be charged additionally for any extra materials used to repair Your Equipment or labour beyond 2 hours.
Other NBN fees and charges
We may be charged for the below activities. Where we incur these charges, we may bill those charges to you. However, we will notify you of these charges before doing the work or when you make your appointment. We will only proceed with the activity if you agree to pay these charges.
- non-standard installations;
- subsequent installations;
- additional installations;
- changes to installations;
- cancelled appointments;
- missed appointments (where you are not in attendance at the Premises at the agreed appointment time);
- repair, modification, or removal of equipment;
- invalid faults (where you report a fault with your Service, and the issue is not with NBN Equipment);
- central splitter installations (where requested by you or required to resolve performance issues with your Service); and
- restored orders (where you ask for an order that has been put on hold to be reinstated).
Other Limitations
We have highlighted below some of the important limitations of the Internode NBN Broadband service:
- No resale of bandwidth
Internode Broadband services provide access for personal and immediate family or business use only. - Single location only
Internode Broadband services are designed to allow one concurrent router login on one specific physical connection (you can of course have multiple users sharing this connection). Logging in at a different physical location to the location associated with the connection may fail to work, or may incur an additional cost of $1 per connected hour. - Static IP address
Internode NBN Broadband with a Business Pack provides a static IP address, with a /29 IP subnet available on request and at no extra charge. IP address assignments are from Internode address ranges and are retained by Internode on termination of service. Static IP allocations may be modified by Internode to address technical requirements at 14 days notice. IPv6 addressing is also available if supported by your equipment. - Uploads + Downloads
The monthly quota allocation on Internode NBN FTTC Broadband services is counted as the sum of both uploads and downloads. - No Unmetered Data
NBN FTTC Broadband plans are not eligible for any unmetered data inclusions. All data on these plans is counted as metered usage of your monthly data quota. - Definitions (in accordance with Australian ISP conventions):
- 1 MB or 1 Mbyte is 1 Megabyte = 1,000,000 bytes.
- 1 GB or 1 Gbyte is 1 Gigabyte = 1,000 Megabytes.
- 1 TB or 1 Tbyte is 1 Terabyte = 1,000 Gigabytes.
Billing and Notifications
Invoices, Internode Bulletins, and usage warnings are sent to your Internode email address or nominated billing address. When your service is activated, you'll receive a configuration sheet with the details of your Internode email address.
As per the Internode Customer Relationship Agreement, payment for all recurring charges is required monthly in advance. This means that your first invoice will have the setup fee (if applicable) and the monthly plan fees for your service for the first 2 months. Billing will begin within 7 days of the service being provisioned by our carrier, or earlier if you have registered a successful login.
No charges apply until the service is confirmed as deliverable by our carrier.
Posting of paper invoices is available, but discouraged for environmental reasons. If requested, this will attract a $1.50 surcharge per invoice. Surcharges also apply to credit card payments. Full details on surcharges and payment options are available on our Accounts and Billing pages.
Specific Terms and Conditions for NBN Fibre to the Curb
There are some unique terms and conditions associated with NBN Fibre to the Curb services. These do not apply to FTTP, FTTN, FTTB, HFC or Fixed-Wireless services.
- In most cases your existing phone and ADSL service will be cancelled automatically when the copper line is converted to an NBN FTTC service. If you wish to keep your existing services active - while also installing a separate FTTC service - you will need a 'subsequent installation'. A $297 fee applies to set up this separate FTTC service.
- If you would like to keep your phone number, you will need to transfer it to NBN Phone when you order NBN FTTC. If you do not port your number when you order your NBN service you will lose the number.
- NBN FTTC services do not support any 'traditional' analog / voice services. This includes analog telephones and any service that requires an analog modem connection, such as monitored alarms, EFTPOS, faxes, dialup modems, pay TV, etc. In particular, please check with your security service provider if your premises has a monitored alarm system.
- NBN FTTC is delivered over VDSL2 from NBN infrastructure to the NBN Connection Device in your premises. As such, the length and quality of the copper line from your premises to the NBN infrastructure may affect the speed and performance of your NBN broadband service, read more about NBN performance.