Terms and Conditions

• Setting up an Internode NBN Broadband Service
• Critical Information Summary
• Total Minimum Cost
• Hardware Requirements
• General Terms and Conditions
• Specific Terms and Conditions for NBN Fibre to the Premises
• Specific Terms and Conditions for NBN Fibre to the Building and Fibre to the Node

Setting up an Internode NBN Broadband Service

Setup Fees

You have the options of:

• A standard setup fee with a monthly contract.
  There is no early cancellation charge. Your only commitment is the 'one month rolling contract' that is inherent in paying one month's rental in advance on your service; or
• A discounted setup fee with a 24 month contract term.
  If you cancel your service during the initial 24 month period, you are liable for an early cancellation charge. The maximum applicable charge is $300 within the first 6 months.

Existing Internode customers can also transfer to the NBN - at their existing address - and choose to roll over the remainder of their contract, with no early cancellation charge for their ADSL service.

Please refer to the Transfer page for more information on transferring to the NBN.

Early Cancellation Charge (24 month contract only)

If you select a 24 month contract term, and cancel your service during the initial 24 month period, you are liable for an early cancellation charge. The maximum applicable charge is $300 within the first 6 months.

• These charges cover the costs reasonably incurred by us when the contract commenced.
• Cancelling your broadband service will also cancel any other Internode products you’ve purchased that are only available when bundled with broadband. If those products have their own contract, you are liable for their associated early cancellation charges.

Plan Changes

Your broadband requirements may change over time, so you're not locked in to a particular broadband speed or monthly quota.

• There are no once-off charges to move to another NBN plan speed or monthly quota.
• You can request plan changes at any time via our online plan change tool, whether you are within a contract term or not. Your plan change will take effect at the start of your next billing period.
• Remember you can use Data Blocks if you need an instant quota upgrade.
• See our Typical Usage guide for help estimating your monthly Internet usage requirements.

Critical Information Summary

The Critical Information Summary contains plan and pricing information for NBN broadband.

• Download the current Critical Information Summary for NBN
• View archived Critical Information Summaries for NBN

Total Minimum Cost

The total minimum cost depends on the setup option and plan that you select, as shown in the following two tables. If you need to purchase equipment or arrange premises cabling, then your total costs may be higher.

1. Total Minimum Cost - Monthly Contract

The following table shows the total minimum cost on a monthly contract for each plan. This includes the standard setup charge ($99 for a new service connection) plus one month of NBN plan rental with a Business Pack:

2. Total Minimum Cost - 24 Month Contract

The standard setup charge is reduced on the 24 month contract option. If you cancel your service during the initial 24 month period, you are liable for an early cancellation charge. The maximum applicable charge is $300 within the first 6 months.

The following table shows the total minimum cost on a 24 month contract for each plan over a 24 month period. This includes 24 months of NBN plan rental with a Business Pack:

Hardware Requirements

You will require a router that supports Ethernet or VDSL2, depending on how your NBN service is connected. We highly recommend that you have a device that supports both. If you don't already have a suitable device, check out our range of broadband routers and VoIP phone equipment.

Customer Premises Cabling

We will deliver your service to the Network Boundary Point:

• On Fibre to the Premises (FTTP) services, the Network Boundary Point is the UNI ports on the NBN Network Termination Device (NTD).
• On Fibre to the Building (FTTB) services, the Network Boundary Point is the Main Distribution Frame (MDF), usually in your building's basement or telecommunications room.
• On Fibre to the Node (FTTN) services, the Network Boundary Point is generally the first telephone socket in your premises. If your premises is a unit or other strata premises, the Network Boundary Point may be a Main Distribution Frame (MDF).

Cabling beyond the Network Boundary Point is your responsibility. You may incur charges for any installation, repair, or any other work required in relation to any such cabling.

General Terms and Conditions

GST

All quoted pricing includes GST.

Your Agreement with Internode

When you apply for Internode NBN Broadband with a Business Pack, you should be aware that you are entering an agreement with Internode.

When you sign up for a service you agree to the Internode Customer Relationship Agreement, Internode NBN Fibre Service Description and the Internode Business Pack Service Description. These are Internode's standard terms and conditions for the Internode NBN Fibre Broadband service with a Business Pack.

The Performance of NBN Broadband Services

When connected on a service with (for example) a 100 Mbps interface speed, you should not expect that everything that you download from the Internet will be received by you at 100 Mbps!

Access speeds for Silver, Gold, and Platinum plans delivered over FTTN or FTTB may vary, and will depend on various factors, including the length and quality of the cabling from your Premises to the NBN infrastructure.

• Learn more about the performance of Internode NBN Services.

Other Fees

NBN New Development Charge: $300
Additional once off $300 NBN New Development charge applies if your premises is identified by nbn™ co ltd as being within the site boundary of a new development. To confirm if this fee applies for your new premises, contact Internode Sales on 1300 626 669. For more information, see our FAQ.

NBN Subsequent FTTB/FTTN Install Fee: $297
Where you have an existing copper phone service at your premises but elect to have your NBN FTTB or FTTN service installed on a separate copper pair instead of converting an existing service, we may charge you a fee of $297 for installation. You may be charged additionally for any extra materials or labour required to complete the installation.

Incorrect Callout Fee: $297
Where we attend your premises to repair a fault reported by you, but we determine that there is no fault or the fault is caused by Your Equipment, we may charge you a fee of $297 for attendance. You may be charged additionally for any extra materials used to repair Your Equipment or labour beyond 2 hours.

Other NBN fees and charges
We may be charged for the below activities. Where we incur these charges, we may bill those charges to you. However, we will notify you of these charges before doing the work or when you make your appointment. We will only proceed with the activity if you agree to pay these charges.

• non-standard installations;
• subsequent installations;
• additional installations;
• changes to installations;
• cancelled appointments
• missed appointments (where you are not in attendance at the Premises at the agreed appointment time);
• repair, modification or removal of equipment;
• invalid faults (where you report a fault with your Service, and the issue is not with NBN Equipment);
• central splitter installations (where requested by you or required to resolve performance issues with your Service); and
• restored orders (where you ask for an order that has been put on hold to be reinstated).

Other Limitations

We have highlighted below some of the important limitations of the Internode NBN Broadband service:

• No resale of bandwidth
  Internode Broadband services provide access for personal and immediate family or business use only.
• Single location only
  Internode Broadband services are designed to allow one concurrent router login on one specific physical connection (you can of course have multiple users sharing this connection). Logging in at a different physical location to the location associated with the connection may fail to work, or may incur an additional cost of $1 per connected hour.
• Static IP address
  Internode NBN Broadband with a Business Pack provides a static IP address, with a /29 IP subnet available on request and at no extra charge. IP address assignments are from Internode address ranges and are retained by Internode on termination of service. Static IP allocations may be modified by Internode to address technical requirements at 14 days notice. IPv6 addressing is also available if supported by your equipment.
• Uploads + Downloads
  The monthly quota allocation on Internode NBN Broadband services is counted as the sum of both uploads and downloads.
• No Unmetered Data
  The current NBN Fibre plans (released 21/07/2016) and the previous NBN Fibre plans (released 16/12/2015) are not eligible for any unmetered data inclusions. All data on these plans is counted as metered usage of your monthly data quota.
• Definitions (in accordance with Australian ISP conventions):
  • 1 MB or 1 Mbyte is 1 Megabyte = 1,000,000 bytes.
  • 1 GB or 1 Gbyte is 1 Gigabyte = 1,000 Megabytes.
  • 1 TB or 1 Tbyte is 1 Terabyte = 1,000 Gigabytes.

Billing and Notifications

Invoices, Internode Bulletins, and usage warnings are sent to your Internode email address or nominated billing address. When your service is activated, you'll receive a configuration sheet with the details of your Internode email address.

If you have ordered hardware you will be required to pay for it by credit card before it is sent to you. As per the Internode Customer Relationship Agreement, payment for all recurring charges is required monthly in advance. This means that your first invoice will have the setup fee (if applicable) and the monthly plan fees for your service for the first 2 months. Billing will begin within 7 days of the service being provisioned by our carrier, or earlier if you have registered a successful login.

No charges apply until the service is confirmed as deliverable by our carrier.

Posting of paper invoices is available, but discouraged for environmental reasons. If requested, this will attract a $1.50 surcharge per invoice. Surcharges also apply to credit card payments. Full details on surcharges and payment options are available on our Accounts and Billing pages.

Specific Terms and Conditions for NBN Fibre to the Premises

There are some unique terms and conditions associated with NBN Fibre to the Premises services. These do not apply to FTTN or FTTB services.

• You must obtain the consent of the property owner to have the NBN FTTP installation performed.
  If you are not the property owner, you will need to obtain the property owner's written consent (dated and signed), and be able to provide that to Internode upon request.
• FTTP NBN services are available to single dwelling units (SDUs) and multiple dwelling units (MDUs) in areas covered by the NBN FTTP rollout. Please note that MDU addresses may take longer to become available due to additional cabling requirements.
• The FTTP installation will be performed during business hours, and you will need to be present to provide access for the installation technicians.
• The cabling that is required in your premises beyond the optical Network Termination Device is your cost and responsibility, as is the provision of a suitable 240V AC power outlet.

Specific Terms and Conditions for NBN Fibre to the Building and Fibre to the Node

There are some unique terms and conditions associated with NBN Fibre to the Building and Fibre to the Node services. These do not apply to FTTP services.

• In most cases your existing phone and ADSL service will be cancelled automatically when the copper line is converted to an NBN FTTB or FTTN service. If you wish to keep your existing services active - while also installing a separate FTTN/FTTB service - you will need a 'subsequent installation'. A $297 fee applies to set up this separate FTTN/FTTB service.
• If you would like to keep your phone number, you will need to transfer it to NodePhone VoIP when you order NBN FTTB or FTTN. If you do not port your number when you order your NBN service you will lose the number.
• NBN FTTN and FTTB services do not support any 'traditional' analog / voice services. This includes analog telephones and any service that requires an analog modem connection, such as monitored alarms, EFTPOS, faxes, dialup modems, pay TV, etc. In particular, please check with your security service provider if your premises has a monitored alarm system.
• NBN FTTB and FTTN are delivered over VDSL2 from NBN infrastructure to your premises. As such, the length and quality of the copper line from your premises to the NBN infrastructure may affect the speed and performance of your NBN broadband service, read more about NBN performance.