Transferring to Fibre to the Building or Fibre to the Node NBN
- How do I transfer my ADSL to FTTB/FTTN NBN?
- Can I transfer an existing FTTB/FTTN service to Internode?
- How will upgrading to the NBN affect my existing services?
- Can I connect to NBN FTTB/FTTN and keep my existing services active?
- Will there be any downtime while I switch from ADSL to the NBN?
- How long does it take to get connected to the NBN?
- Will I need to be on site on installation day?
- What needs to be installed at my premises?
- Can I keep my telephone number?
- The NBN has been rolled out to my area—do I have to switch?
It's also important to consider if you need a phone service, because your current landline phone will be cancelled automatically when the copper line is converted to the NBN. To avoid losing your phone number, simply transfer your phone service to NodePhone VoIP when you sign up.
Yes, however there is currently no seamless way to switch NBN providers.
If you simply transfer your service, there will be some downtime as the service is cut-over. To avoid downtime, you can choose to have a second FTTB/ FTTN service installed. This is called a "subsequent installation", and a $297 fee applies to set up this separate service.
Your current landline telephone and ADSL service will be cancelled automatically when your line is converted to the NBN.
If you would like to keep your current phone number, you will need to transfer it to NodePhone VoIP. You'll need to do this when you order your FTTB/ FTTN NBN service. If you don't transfer your number, it will be lost.
Yes. Instead of converting your current copper-based services, you can choose to have a second NBN FTTB/ FTTN service installed. This is called a "subsequent installation", and a $297 fee applies to set up this separate service. Whilst this is available, we recommend converting an existing service.
Because your existing copper line will be cut-over to the NBN, there will be some downtime during the switch. For a standard installation, this is between 15 minutes to a couple of hours while the technician completes the work. This may take longer if there is extra work required.
We also recommend that you have a VDSL2-capable router ready, so it can connect once you're cut-over to the NBN. If you don't have a VDSL2-capable router, check out our range of NBN-ready routers.
Installation time-frames vary, but are typically between 5–20 business days.
In most cases an NBN installer won't be required. The work to install the NBN will be performed outside your premises. Sometimes attendance will be required to check connectivity to your premises or if a new copper line or wall socket is required. We'll let you know ahead of time if you need to be on site for your installation.
There's no special equipment that needs to be installed in your premises. You'll use the same wall socket that you previously used for traditional phone and ADSL services.
- If you're in a Fibre to the Building area, the installation work will be done at your building's Main Distribution Frame (MDF). This is usually in your building's basement, or in a locked telecommunications cabinet. From there, the building's internal copper cabling connects the MDF to the wall socket in your premises.
- If you're in a Fibre to the Node area, the installation will be done at a node in your street (or a street nearby). From there, a final stretch of copper cabling connects the node to your premises, terminating at your wall socket. If you live in a unit, the copper cabling may connect to an MDF (usually near the first unit).
If you have an MDF, in most cases the connection will use existing cabling from the MDF to your premises. However, in some cases, existing cabling may not be present or suitable. If existing cabling can't be used, you will need to arrange—and pay for—a licensed cabler to connect the service from the MDF to your premises. This is entirely your responsibility. Remember to include your building or strata manager in this process, as the MDF room or cabinet is usually locked!
If existing cabling can't be used, we'll send you details on where the service is connected at the MDF. Your cabler may need this information to correctly connect your service, so keep it handy.
Yes, once the NBN is available in your area we recommend switching as soon as possible.
The copper network will be turned off approximately 18 months after the NBN is first activated in an area. This may happen sooner in some areas, particularly in FTTB areas. If you're already connected to the NBN, there won't be any disruption to your services when the copper is disconnected.
Once the NBN has been enabled in your area, you won't be able to order any new copper-based services—including telephone services, ADSL2+, or Naked ADSL2+.