- Mobile Network and Coverage
- Mobile Phone Handsets
- Ordering and Activating NodeMobile
- Using your NodeMobile features
- NodeMobile Billing and Premium Services
- Troubleshooting your NodeMobile Service
- What should I do if my phone is lost or stolen?
NodeMobile uses the Optus dual-band 3G and 4G Mobile Networks. Mobile phone coverage on these networks is available to 97% of the Australian population.
Please refer to the NodeMobile Coverage page for our online coverage tool and maps.
4G is available on current NodeMobile plans and plans released after 16 July 2013. If you have an older NodeMobile plan, simply request a plan change to one of our current NodeMobile plans to access the 4G network.
NodeMobile is a 'SIM-only' service—in other words, 'BYO Handset'. Your handset must be compatible with the Optus Mobile Digital Network. Please note that Internode does not provide technical support for your handset.
To find out which frequencies your handset will need to support, see our Coverage page. Most handsets support multiple frequency bands. Check your handset's user guide if you're not sure.
Your current mobile service provider may have 'locked' your handset to their network. To check if your handset is locked, please contact your current service provider.
NodeMobile does not support Blackberry-specific services—such as Internet, Messenger, and Email. You may be able to make and receive calls and SMS.
You will need a NodeMobile SIM to access the NodeMobile service. You cannot use your existing SIM.
Choose a regular SIM, a MicroSIM, or a NanoSIM—depending on your handset's requirements. Check your phone's user guide if you're not sure which SIM the phone needs. There's no difference in price.
You can order NodeMobile by placing an online order, or calling our Sales team on 13 66 33.
In most cases we'll send your SIM via registered post. Delivery is included in the $10 NodeMobile setup charge.
For security purposes, your SIM is sent to you in an inactive state.
Once you receive your SIM, you can activate it online, or call us on 1300 304 718 from any phone service.
If you are an existing NodeMobile customer, and you need a SIM swap (for example, to change SIM size), you cannot activate your SIM online. Please call us on 1300 304 718.
You will need to activate your SIM within 30 days from the date that you placed your order.
Once your SIM is activated, insert the SIM into your handset (remove any existing SIM first!). Consult your mobile phone user guide if you are unsure of the procedure.
- If you are transferring your existing phone number to NodeMobile, this generally takes a couple of hours. However, it can take between two and five business days to transfer numbers that are already on the Optus network.
- Your current service will continue working until the porting process is complete.
- Wait until your current mobile service is no longer active before swapping to the new NodeMobile SIM. For more information, see the Transfer page.
The following FAQs offer detailed information on how to use NodeMobile's included and optional features:
Tethering allows your smart phone to act as a modem so your computer (or other device) can access the Internet. NodeMobile services have tethering turned on by default. If you have a suitable handset, you should be able to use tethering straight away.
Keep in mind that when tethering, all data used is counted as part of your monthly mobile data allowance. It's a good idea to keep an eye on how much you're downloading to avoid excessive charges!
NodeMobile is a post-paid service, billed monthly. Monthly rental charges are billed in advance, and any excess usage charges are billed in arrears. Your billing and included value will be pro-rated from the day your service is activated, to the end of the calendar month in which your service is activated.
If you're an existing NodeMobile customer, your rollover and billing date may need to change to align with the end of the calendar month. If this happens, your billing and included value will be pro-rated to the end of the calendar month. More information is available in our Billing FAQ.
For more information about NodeMobile billing, see our Billing FAQ.
By default, Premium SMS and Content services are disabled on NodeMobile services. Contact us to enable these services if desired. Premium Voice services are also available.
Please refer to our Premium Services FAQ page for details.
If you have difficulties with your NodeMobile phone service, contact Internode support for assistance.
If you have lost your mobile phone, or had it stolen, please call Internode on 1300 304 718 as soon as possible. This service is available 24x7.
We'll stop anyone else making calls from your phone or SIM. If you find your phone again, simply call us again and we'll reactivate your service.