Transferring to NodeMobile
When you sign up for NodeMobile, you can either obtain a new number or 'port' an existing number. Porting is simply the process of moving an Australian mobile phone number from another provider to Internode.
Important Disclaimers and Information
By porting a mobile phone number from another provider, you are cancelling your service with that provider. Please be aware that they may charge you contract break fees and/or service disconnection fees in accordance with their contract with you.
Internode is not responsible for, and has no control over, those fees. Please check your existing contractual conditions carefully before changing providers.
What information is required?
If you'd like to port your number, we'll need to know:
- your current mobile phone number; and
- your current mobile service provider; and
- for porting from a postpaid service, your mobile service account number with your current provider (usually found on the bill, or you can call your current provider and ask them); or
- for porting from a prepaid service, your date of birth.
Don't cancel your phone service with your current provider. If you cancel your service, the transfer will fail, and you will permanently lose your mobile number.
How long does it take?
Number porting starts when you activate your NodeMobile SIM, and generally takes a couple of hours. However, it can take between two and five business days to transfer numbers that are already on the Optus network.
Your current mobile service will continue working until the number has been ported to Internode. When your mobile stops working, remove the old SIM and replace it with your new NodeMobile SIM.
If your number is already on the Optus network, it may take up to four hours to be fully provisioned once your old service stops working. During this time you will be able to make and receive phone calls, but SMS and data may be unavailable.
If your phone continues to show "No Service" - and you are in a mobile coverage area - try turning the phone off then on again. If the problem persists then please contact Internode support.