Internode FTTB Plans with Fetch entertainment

How long does it take to get connected to TurboFibre?

Typically, TurboFibre connections are completed within 10 business days although in some cases connection may take up to 20 business days - this varies depending on TurboFibre installer availability.

What happens when TurboFibre is installed?

A TurboFibre installer will visit your premises during a 4 hour appointment window in the morning or afternoon (we'll be in touch to book a suitable appointment with you). Installation includes;

• Outside your premises: connecting your premises to FTTB (performed at the Main Distribution Frame).
• Inside your premises: connecting your FTTB modem (and Network Termination Unit, if applicable), testing your connection and remotely activating your service.

Will I have downtime if I upgrade to TurboFibre?

If you’re currently using an internet service that uses a copper line, then you’ll experience 15-20 minutes of downtime when the installer jumpers (transitions) this copper line to TurboFibre FTTB.

You’ll be back up and running once this transition is complete and you set up your FTTB modem. Don’t worry, the installer will confirm that your service is working before they leave.

Can I use my own modem?

We don’t support BYO modems and they will not work with FTTB Phone. We recommend that you use the supplied FTTB modem as we won’t be able to assist with setting up or troubleshooting third party modems. However, if you choose to configure your own modem, please see our Broadband Settings.

Can I use existing wiring/smart wiring?

You may prefer to/already have internal network cabling installed at your address, especially if WiFi doesn't cover your house from end to end or you want to be sure you're always getting the maximum speed possible.

A TurboFibre installation does not include any additional home network wiring beyond the installation of the Network Boundary Point (your side of the building’s Main Distribution Frame).

By upgrading to TurboFibre, your existing smart wiring setup may need to be re-wired to work with TurboFibre. You'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the TurboFibre network?

Many types of devices that are normally connected to phone lines (such as medic alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the TurboFibre network, however please contact the service provider to make sure. You may need to order a specific type of phone service or move to a data-based solution.

Please note that Internode does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.

When is the TurboFibre service coming to my building?

Our TurboFibre service is only available in selected buildings. Just enter your address above to see if TurboFibre is available in your area. Alternatively become an Internode broadband customer today and we'll help you upgrade if TurboFibre ever becomes available at your address.

How do I get connected to TurboFibre?

Just enter your address above and we'll check if TurboFibre is available at your address. If your address is TurboFibre ready signup online or give us a call on 13 66 33.

If you need a TurboFibre installer to visit your premises, we'll help organise this for you.

Can I keep my existing telephone number to use on FTTB Phone?

In most cases, we can bring your existing telephone number over to FTTB Phone. Just call our friendly Sales Team on 13 66 33 or select to transfer your telephone number during signup and we’ll check this for you.

I have existing broadband/phone services. How can I upgrade to TurboFibre?

Typically, your address can be upgraded to TurboFibre with little downtime. You can continue to use your existing services until your FTTB appointment, where in most cases a TurboFibre installer will disconnect your existing services in order to connect you to the TurboFibre FTTB network.

Upgrading is simple, just call our expert Sales Team on to 13 66 33 or signup online to get started.
Remember: moving to TurboFibre will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

Factors that may affect your TurboFibre connection speed

* Speed are not guaranteed and may vary. Actual throughput speeds may be slower and could vary due to various factors as described above.

Connecting to TurboFibre

• Please do not disconnect your existing services until your TurboFibre service is working.
• The installation of TurboFibre will disconnect the current copper-line telecommunications service that is connected to your premises. Disconnection will occur during your installation. Where your address has multiple copper-lines, the FTTB installer will confirm with you that the correct copper-line has been transitioned.
• Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to TurboFibre (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is TurboFibre compatible.
• We are responsible for your service up to the Network Boundary Point, which is your side of the Main Distribution Frame (the telecommunications frame typically located in your building's communications room/basement). You are responsible for all cabling and equipment beyond that point.
• Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the Network Boundary Point may not work when you connect to TurboFibre. You may require a registered cabler to connect these to your TurboFibre service. You will be responsible for the arrangement and costs of any such cabling work.
• You may require a Network Termination Unit (NTU) with your TurboFibre FTTB service. If required, we’ll supply this to you without charge. The NTU remains the property of Internode and should not be removed from a premises once installed.
• The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.

Telephony Services

• FTTB Phone is a phone service that is offered with your TurboFibre plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem supplied by Internode. Our FTTB Phone services will not work on a third party modem.
• Calls to 000 emergency services may not be possible in the event of a power outage.
• We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
• Calls to 19/1900 numbers are not available.
• Calls to certain 'high-risk' international destinations are not available by default.
• This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the FTTB Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
• For calls on FTTB Phone:
  • Timed international calls are charged per second.
  • Calls to Australian mobile numbers are charged per 30 second block.
  • Included calls are subject to our Acceptable Use Policy.
• FTTB Phone must be paired with an active Internode TurboFibre FTTB service. If your TurboFibre plan is cancelled, your FTTB Phone service will also be cancelled.
• Transferring an existing phone number to FTTB Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.

Hardware

• You will be supplied an Internode modem for TurboFibre (which is WiFi and VoIP enabled).
• $15 hardware delivery fee applies for Internode-supplied hardware.

All about your quota

• TurboFibre comes with unlimited data, and no excess usage charges or shaping speeds.

Contract Terms

• If you have taken a 6 month contract, and end it early, you will be charged a $99.95 break fee to cover the costs reasonably incurred by Internode when the contract commenced.
• Fair Contract Guarantee: When you sign up to a contract, you commit to retain your TurboFibre service for the set period. However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract.

* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed before work commences.

If you withdraw an order from us (before your service is activated) and receive the modem we supplied to you, you will need to pay for the modem unless it is returned to us in good working order within 21 days of withdrawing your order.

If you cancel your service after it has been activated, any applicable modem payment fees will apply in accordance with the terms and conditions of your chosen service.

If you have selected a Fetch plan, received the Fetch Set Top box supplied to you and want to:

1. withdraw your order from us (before your internet service is activated); or
2. remove your Fetch subscription only (before your Fetch hardware is activated),

your Fetch setup fees will be credited back to your account once the Set Top box is returned to us in good working order within 21 days of withdrawing your order or removing your Fetch subscription (before Fetch hardware is activated), respectively.

If you cancel your Fetch subscription after it has been activated, any applicable Fetch payment fees are non-refundable.

$10 delivery fees are not refundable.

^International Top 15 include calls to standard landlines and mobiles in Canada, China, France, Germany, Greece, Hong Kong, India, Korea (South), Malaysia, New Zealand, Singapore, Taiwan, Thailand, United Kingdom and United States. Standard international rates apply to calls to other countries.

#100 international minutes include the first 100 minutes to standard landlines and mobiles in international destinations. Standard international rates apply thereafter. Unused minutes expire at the end of each month.

International calls using 0011 prefix only. Calls made using 0015 and 0018 prefixes are not included. Calls are bill in 1 minute increments. International special services numbers (eg. toll-free and premium numbers) and calls to satellite phones are not included.

International Call Rates

To get FTTB Phone up and running in your home, you'll need:

• A phone handset and cable

  FTTB Phone works just like a normal phone. To start using it, all you need to do is plug a standard phone handset (approved for use in Australia) into your TurboFibre WiFi modem.

• TurboFibre WiFi Modem

  You must use the TurboFibre WiFi Modem supplied by us for your FTTB Phone service to work.

FTTB Phone includes the following standard features:

• Calling Line ID Blocking

• Call Barring

• Call Forwarding Always, Busy, Selective and No Answer

• Call Waiting

• 3-Way Call

Discount available to approved new Internode Turbo Fibre customers (‘Eligible Customers’) signing up to the Internode Turbo Fibre Broadband Plan (‘Eligible Plan’). New connections only. Offer available until 5 December 2023. Discount includes $10/mth off monthly plan fees on the Eligible Plan for the first 6 months. Discount will be applied monthly to your bill and is forfeited if you cancel or change your plan within the first 6 months. After the first 6 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is available in conjunction with other in-market offers, including the Fetch Ultimate Offer. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.

For personal use only. Fetch Subscription Offer (‘Offer’) available to new Fetch subscribers adding a Fetch subscription to a new or existing Eligible Internode Internet Plan (‘Eligible Customers’). ‘Eligible Internode Internet Plan’ means the Internode Turbo Fibre Plan. To receive the Offer, Eligible Customers must either (a) sign up to a Fetch Subscription at the time they sign up to their Eligible Internode Internet Plan on the Internode website; or (b) sign into Toolbox and add a Fetch Subscription to their Eligible Internode Internet Plan after the internet service has been activated. $89.99 Fetch set up fee applies to all new subscriptions. Eligible Customers will receive: $5/mth off monthly Fetch Subscription fees for the first 24 months (i.e. Fetch Subscription will be $0/mth for the first 24 months). Discount will be applied monthly to your bill and is forfeited if you cancel your service or change to a different Internode internet plan that is not eligible for this discount offer. After the first 24 months, your Fetch Subscription monthly fees will be charged at the undiscounted monthly price of $5/mth. This offer is available in conjunction with other in-market offers, including the Internode Turbo Fibre $10/mth off first 6 months offer and the Fetch Bonus Ultimate Offer. Offer available until withdrawn. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.

For personal use only. Fetch Ultimate Bonus Offer (‘Offer’) available to new Fetch subscribers signing up to a new Internode Turbo Fibre Plan, who (a) add a standard Fetch Subscription to their service; and (b) add the Fetch Bonus Ultimate Pack to their subscription, in the same transaction (‘Eligible Customers’). Not available to existing Internode Turbo Fibre customers or customers with an existing Fetch subscription. To receive the Offer, Eligible Customers must sign up to a standard Fetch Subscription and add on the Fetch Ultimate Bonus Pack at the time they sign up to their Internode Turbo Fibre Plan on the Internode website. $89.99 Fetch set up fee applies to all new standard Fetch subscriptions. Eligible Customers will receive: $20/mth off monthly fees for their Fetch Ultimate Bonus Pack Subscription for the first 6 months (i.e. Fetch Ultimate Bonus Pack Subscription will be $0/mth for the first 6 months). Discount will be applied monthly to your bill and is forfeited if you cancel or change your plan to a different Internode internet plan that is not eligible for this discount offer. After the first 6 months, your Fetch Ultimate Bonus Pack Subscription monthly fees will be charged at the undiscounted monthly price of $20/mth. Bonus Ultimate Pack monthly fee is charged in addition to the Fetch subscription monthly fee. This offer is available in conjunction with other in-market offers, including the Internode Turbo Fibre $10/mth off first 6 months and the Fetch Subscription Offer. Offer available until withdrawn. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.