We’ll cancel your existing service on the date you specify. Unless you request a delay, we’ll also attempt to connect your new service as close to this date as possible. Please note that due to a number of factors, we cannot guarantee that we'll be able to get your new service connected on exactly the date that you request but we always work hard to keep any downtime to a minimum.
||Estimated relocation timeframes
||Between 5 and 20 business days**
|Easy Naked ADSL2+
||Up to 21 business days
|Easy Broadband & Easy Reach ADSL2+
||At least 5 business days once the Home Phone service is active
|NodeLine Home Phone where an active phone line is already present at new address
||Up to 2 business days
|NodeLine Home Phone where a new landline must be installed at new address (urban areas)
||Up to 5 business days
|NodeLine Home Phone where a new landline must be installed at new address (major rural areas)
||Up to 10 business days
|Home Phone where a new landline must be installed at new address (minor rural & remote areas)
||Up to 15 business days
||Up to 10 business days if established infrastructure is present**
*Actual timeframes may differ based on external factors, technician availability and workload.
** If no infrastructure has been previously established at the new address, timeframes are subject to technician availability and installation requirements from our wholesaler. Non-standard installations may attract additional costs from our wholesaler - the technician will be able to quote these costs if applicable.
Important: If a previous tenant/owner has left an active phone service at your new address, we may not be able to legally proceed with your relocation until that active service has been cancelled or relocated, or you have supplied us with Proof of Occupancy documents.