Support
Secure Email
Internode strongly recommends that all customers use Secure Email for their Internode email accounts.
This page lists settings and options to enable SSL and Authentication on your Internode email account. If you need specific instructions for your email client, see our Setup Guides.
Please note: From 7 November 2022 onwards we will no longer be supporting TLS versions 1.0 and 1.1 for email. TLS 1.0 and 1.1 have been around for a long time and have become outdated. The security of TLS 1.2 and TLS 1.3 is significantly higher compared to the older versions making sending and receiving emails more secure.
If you are using an older mail client or operating system on your device and if you experience any issues with sending or receiving emails, you might be affected by the discontinuation of TLS 1.0 and 1.1.
The best way to solve the issue would be by updating your mail client (Mail, Thunderbird, Outlook, etc) and operating system. We recommend checking if there are any updates for your mail client available which support TLS 1.2 or higher (ideally upgrade to the latest version). In general, it is recommended to check for updates regularly to make sure that everything works smoothly and that security options are up to date
What is Secure Email (IMAP / POP3 / SMTP)?
Normally, email is not encrypted - your messages, username, and password are sent in plain text. This is like sending a private letter in a clear envelope - anyone who wishes to read it can!
Internode's secure IMAP / POP3 / SMTP encrypts your email with SSL - the same encryption used for secure web pages - so they can't be read by prying eyes. This is especially useful if you're connected to a public wireless hotspot, hotel service, or other potentially 'insecure' Internet service.
Secure email is also Authenticated - we need your username and password - allowing you to send emails when you're away from your home or office, or from mobile devices.
Sending Email (SMTP):
Secure email uses SSL security (along with your username and password) to encrypt the conversation between your mail client and our mail server.
| Function | Domain name | Port | Other steps needed (in addition to standard email configuration) |
|---|---|---|---|
| Secure SMTPS: | mail.internode.on.net | SMTP: 465 |
Configure your existing SMTP settings (in your email program) to:
|
Receiving Email (IMAP or POP):
Secure IMAP / POP uses SSL security (along with your username and password) to encrypt the conversation between your mail program and our mail server. We recommend using secure IMAP.
| Function | Domain name | Port | Other steps needed (in addition to standard email configuration) |
|---|---|---|---|
| Standard IMAP/POP3: | mail.internode.on.net | IMAP: 143 | none |
| POP3: 110 | |||
| Secure IMAPS/POP3S: | mail.internode.on.net | IMAP: 993 |
Configure your existing IMAP or POP settings (in your email program) to:
|
| POP3: 995 |