Easy Reach Frequently Asked Questions
- What is Easy Reach?
- What speeds can I expect from Easy Reach?
- I play online games, what can I expect from Easy Reach?
- What if my Easy Reach service is connected to a Telstra RIM cabinet?
- What if I go over my quota?
- What are Power Packs and Business Packs?
- If I have a Power Pack or Business Pack, how do I request my subdomain or IP subnet?
- Can I Get Easy Reach?
- What Payment Options Are Available?
- Plan Change to Easy Reach
Easy Reach is an ADSL2+ broadband service available nationwide through Australia's largest broadband network. It features great value plans with a range of monthly quotas.
A monthly bundling discount is available if you have a NodeLine Home Value phone service associated with your Easy Reach ADSL2+.
Unlike previous fixed-speed ADSL services, Easy Reach services are offered without a guaranteed specific speed result.
We expect all services will have a data rate of at least 1500/256 kilobits per second (kbps).
Above that, the service is offered on the basis that the line speed achieved is offered on a best effort, no guarantees basis:
- The first choice is for an Easy Reach service to be deployed on an ADSL2+ capable 'OPEN2' DSLAM port. These ports have a maximum possible speed of 20 Megabits per second downstream and 1 Megabit per second upstream.
- If this capability is not available, then the service will be deployed on an ADSL1 capable 'OPEN1' DSLAM port. These ports have a maximum possible speed of 8 Megabits per second downstream and 384 kilobits per second upstream.
- There is a small number of existing fixed-speed (for example, 1500/256 kbps) ADSL services that our wholesale access supplier is not able to upgrade. Specifically, these are services that do not pass the wholesaler's 'service qualification' test for ADSL. These services will be provided at the maximum available speed of 1500/256 kbps.
Your actual speed will hence be somewhere in between 1500/256 kbps and 20/1 Megabits per second (Mbps).
As well as the aspects described above, numerous other factors affect your speed. These include the quality and length of your phone line, your software and router capabilities, and interference. There is a minimum assured bandwidth of 1500/256 kbps.
According to our wholesale access provider, about 50% of customers on the ADSL2+ (OPEN2) access network achieve speeds of 10 Mbps or higher, while around 70% of customers on the ADSL1 (OPEN1) access network achieve speeds of 6 Mbps or better.
Please note that the achieved 'sync speed' on variable speed ADSL services such as Easy Reach can vary over time. These services are extracting the maximum possible performance from your current broadband infrastructure, telephone line, and ADSL modem environment. This environment can change over time - hence, so can the sync speed.
These plans offer the highest speeds made available to us by our wholesale infrastructure provider, nationally - however we are not able to control the latency or performance of these plans directly.
Like all Internode ADSL 'best effort speed' broadband services, there are a variety of approaches our customers can take to maximise the performance of their service.
The Internode support team is happy to assist customers who wish to optimise the speed of their Internode ADSL services with advice and assistance to achieve that aim.
In this circumstance, Telstra Wholesale have notified us that the speeds available may be limited to a maximum download speed of 3 Mbps in some (unspecified) locations, where insufficient backhaul capacity exists to support higher speeds at this time.
We regret that we are currently unable to determine in advance, which RIM connected customers may be subject to the 3 Mbps maximum download speed limitation.
If you go over your monthly quota on Easy Reach, your connection is slowed to 256 kbps for the rest of your month.
You can check how much quota you've used by logging into My Internode from the Internode homepage. Simply login with your Internode username and password. Once you've logged in, select "ADSL Usage & Stats" from the "My Services" column.
There are no excess usage fees. If desired, you can purchase a Data Block to top up your monthly quota on demand.
Select a Power Pack if you prefer faster excess shaping of 512 kbps download (with the option of Data Blocks). Select the Business Pack if you prefer excess usage charges with no shaping (Data Blocks are not available with this option).
Internet enthusiasts and business customers may have different requirements for their broadband.
We've developed two Option Packs to address these needs.
Please note that you can only choose one (or neither) of these options. A service cannot have both types of Option Packs at the same time.
Simply submit a support request to request your subdomain or IP subnet.
If you have a Power Pack, you may choose a power.on.net subdomain. If you have an older SOHO ADSL plan - and you're changing plan to Easy Reach with a Power Pack - you can retain your existing soho.on.net subdomain if you prefer (in fact, both subdomains will work).
If you have a Business Pack, you may choose an on.net subdomain and request an IP subnet. If you have an existing Business ADSL plan - and you're changing plan to Easy Reach with a Business Pack - you will retain your existing subdomain and any associated IP subnet.
You can check the availability of Easy Reach services in your area by entering your address or phone number into our Online Coverage Checker.
New Easy Reach services will be delivered if there is a suitable DSLAM with free ports in your local exchange, and you have a direct copper path - within acceptable transmission limits - to it.
Please refer to our payments page for information on how you can pay Internode.
It's easy to change plan to Easy Reach. Any existing Internode ADSL service that is delivered via a Telstra Wholesale DSLAM port is eligible, including:
- all 'fixed speed' services at 256/64 kbps, 512/128 kbps, 512/512 kbps, and 1500/256 kbps. This includes the 'Starter' and 'Standard' plan families, as well as many previous Easy Broadband (1.5 Mbps) services.
- all 'high speed' services including Fast ADSL, and earlier products such as ADSL High, Plus, TwoPlus, and many previous Easy Broadband (high speed) services.
Simply request an upgrade to an Easy Reach plan via our online plan changer.
For most customers this should be a seamless process, with the changeover occurring on your service rollover date. Even better, there's currently no once-off charge associated with this change - the speed upgrade charge is currently being waived!