The Two Setup Options

First, check if Easy Reach is available in your area by entering your address (and phone number, if known) into our online Coverage Checker.

Our Coverage Checker will show whether your local exchange has the equipment needed to deliver Easy Reach. However, it cannot analyse the copper access network between your premises and the local exchange. That can only be done when we receive your order.

We'll check all this as part of provisioning your service. If at any point we find you can't get Easy Reach at your premises, you can cancel the order with no penalty - no success, no fee!

Once you know Easy Reach is available, read on to learn how to get connected. If you have any questions, please contact our Sales team.

Figure 1: How to transfer to Easy Reach

1. No Current ADSL?

If you don't already have ADSL on your phone line, then simply sign up online for a new Easy Reach service

• There's a $79 setup fee on a 24 month contract; or
• a $129 setup fee on a monthly contract.

2. Fast Transfer ('Churn')

This is available if your current ADSL service is delivered via a Telstra Wholesale or BigPond ADSL port. It provides a fast, low cost transfer to any of the Easy Reach plans. There is no churn fee on a 24 month contract; or you can pay a $39 churn fee if you prefer a monthly contract.

• Most ISPs take part in this Fast Transfer or 'Churn' process. You can check if your ISP is a participant by asking them.
• The majority of ADSL services at 256/64 kbps, 512/128 kbps, 512/512 kbps, and 1500/256 kbps - as well as 'OPEN1' (up to 8000/384 kbps) and 'OPEN2' (up to 20/1 Mbps) - use Telstra Wholesale ADSL ports as the 'last mile' access

Churning is easy - simply select your current ISP's name from the list during the online sign up process.

Disconnect/Reconnect

The final alternative - if you can stand not having broadband for a couple of weeks - is to cancel your current ADSL service, and order a new Easy Reach service from scratch!