- How To Purchase Data Blocks
- How Do Data Blocks Work?
- Other Notes relating to Data Blocks
Data Blocks can be purchased at any time by logging into My Internode with your Internode username and password. Once logged in, select 'Purchase Data Blocks'. This will show your plan's basic monthly quota, any Data Blocks you've already purchased this month, how much you've used this month, and how much you have left.
The 'Purchase Data Blocks" tool will also show how many days are left until your next rollover. This is how many days you'll have to use your Data Block. Finally, you'll be presented with a list of available Data Blocks, their cost, and when you will be invoiced for them. This list may be shorter if you are already shaped.
Once you confirm your purchase, your quota will be increased within 90 minutes. Shaping (if applicable) will also be removed. This may take longer if you buy the Data Block between 2.00 a.m. and 6.00 a.m. If shaping is not removed after 90 minutes, try turning your modem off at the power point on your wall, wait a few seconds, then turn it back on again.
If you buy Data Blocks regularly, it may be more cost-effective to upgrade your plan. Data Blocks are designed for occasional and instant upgrades - but it's entirely your choice.
Data Blocks are charged to your account 'monthly in arrears' - the same way that NodeLine call charges are charged.
Data Blocks can be purchased online by Internode customers with Home or SOHO broadband services; as well as Easy services (with or without a Power Pack). Data Blocks are not available if you are on a Business broadband plan, or an Easy service with a Business Pack.
Some customers who are not direct customers of Internode may be unable to purchase Data Blocks online at this time. If you cannot purchase Data Blocks, and you signed up through an Internode affiliate, please contact them directly to purchase a Data Block.
Purchasing a Data Block will increase your quota for that month only. You can purchase a Data Block at any time - before or after you have used your quota:
- Say you are on a plan with a 10 GB monthly quota, and have used 8 GB already. You have another 2 GB of 'full speed' download, and then you will be 'excess shaped' to a slower speed. You can purchase a 5 GB Data Block for $10; and this effectively makes your monthly quota 10 + 5 = 15 GB. So, you won't be shaped unless you download another 7 GB during this billing month.
- Say you are on a plan with a 40 GB monthly quota, and have used 41 GB already. You're already in 'excess shaping', and have been for the last 1 GB of traffic. You can purchase a 10 GB Data Block for $15; and this effectively makes your monthly quota 40 + 10 = 50 GB. So, you'll be 'unshaped' and can download another 9 GB of unshaped traffic during this billing month.
If you've already used your quota, you'll only be offered Data Blocks that are large enough to take you out of shaping. For example, if you've used 2.5 GB of excess traffic, the smallest available Data Block will be 5 Gigabytes.
Note also that it can take up to 90 minutes - after you've purchased the Data Block - for shaping to be released from your service.
If you purchase a Data Block between 2.00 a.m. and 6.00 a.m. it may take longer than usual to take effect for systems reasons.
No, Data Blocks do not roll over into the next month. Exactly like your monthly quota, it's a 'use it or lose it' arrangement.
It's worth noting that Data Blocks do not reset your billing date or usage date. Data Blocks also do not make any changes to how we record your current usage amount. Data Blocks simply increase your quota for the current month - that's all they do.
If you purchase a Data Block, it will be possible to receive more than one warning email at each level. This isn't a bug!
For example, if your plan has a 10 GB monthly quota, you will receive a 70% warning email when you've used 7 GB. If you then buy a 10 GB data block, you effectively increase your total quota to 20 GB. You'll potentially receive another 70% warning email - if you use 70% x (10+10) = 14 GB for the month.
The Account Information tool is part of My Internode, and is available by entering your Internode username and password. This tool will show any Data Blocks purchased in the current billing month.
Usage Meters (such as 'MUM') will recognise the extra quota provided by any Data Blocks.
Download figures in Usage Meter applications may vary slightly from the figures in My Internode. This includes delays in updating information, and the effects of 'unwinding' Unmetered traffic. In all cases, the Usage data in My Internode is considered 'definitive'.