If your equipment proves faulty within the Internode warranty period, contact our Helpdesk. We'll help you with fixing the problem, and (if necessary) send you a replacement unit and return satchel.
Fast Replacement Warranty Periods
|For all warranty information, view our Warranty Information Statement:
Download the Warranty Information Statement
|AVM FRITZ!Box Routers||60 months|
|AVM FRITZ!Fon Handsets||24 months|
|Cisco Routers||24 months|
|Fetch TV Mini and Mighty Set Top Boxes||12 months|
|Huawei Routers||12 months|
|iiNet Labs Wireless Bridges||24 months|
|TG-1 and TG-789 Routers||24 months|
|TP-Link VR1600v Routers||24 months|
Returning Faulty Equipment
If you need to return your hardware to Internode for any reason, ensure that you also include the accessories. You'll need to return your faulty equipment within 14 days of receipt of your return postal satchel - otherwise, you will be charged for the replacement equipment.
- Simply pack the faulty hardware into the packaging that came with the replacement unit, and include the original power pack, cables, disks and manuals.
- Then place the Hardware Return Form inside the box and pop it into the return bag supplied.
- Contact Startrack to arrange a convenient time for pickup.
- Please note that the repair or return of equipment may result in loss of data (such as loss of telephone numbers stored on your handset).