Transferring to NodeLine
If you're renting a Telstra home phone service - or a service sold by a Telstra fixed-line network reseller - we can 'churn' your phone to NodeLine.
A small number of people have their phone delivered over another access network - such as Optus, AAPT, or Primus. In this case, a technician must move your phone line back to the Telstra fixed line network.
This is more complicated, and is called a 'port'. Internode does not currently process orders that need a port into NodeLine.
Don't know if it's a churn or a port? Simply request a 'transfer' to NodeLine and we'll try to churn your service.
If it turns out to be a port, we'll let you know. Your order will be cancelled without any cost or penalty, and your existing phone service will be unaffected.
If you don't have an existing phone service, we can set up a new one. Setup charges depend on your situation:
|First Service||Additional Services|
If any non-standard work is required, there may be additional setup charges - you will be advised by the technician if this is the case. This includes cabling past the first socket or network boundary point, trenching, or more difficult installations.
For premises that already have a physical phone line with dial tone - excludes
brand new houses and apartments. This normally takes 2-4 working days.
|Telephone line connection with technician visit
For premises with a socket and line, but no dial tone. Normally takes 5-7 working days.
Cost may vary depending on whether a physical connection is also required.
|New line installation
For new homes, homes with no history of phone activity, or pre-existing homes that
need additional lines.
If you need a site visit, you'll need to let us know when you can be at the premises to provide access for the technician. You'll also need to be flexible as these appointments may be rescheduled. Unfortunately these appointment times are allocated with available resources on any given day.