• My Simple Phone Number Port is complete - is there anything else I should do?
• I wish to move from an Easy Bundle to Easy Naked Service and keep my phone number.
• How long does it take to port a number?
• How will I know my porting is completed?
• What about directory services?
• I already have a NodePhone VoIP service.
• I have a Ported Number but I am now moving house.
• What is a Carrier Account Number?
• How do I continue to receive calls while the porting is happening?
• When porting my number via Easy Naked, could I lose my Number?
• I have a phone service and want to move to an Easy Naked service and port my number.
• My phone service is inactive.
• I have a line I use for faxes - should I port that number?
• I have some value added (complex) services associated with my telephone number.
• I think I am under a contract of some sort.
• I have an existing voicemail service.
• Everything checks out: what could cause my request to port to fail?
• I need to port my number away from Internode.

My Simple Phone Number Port is complete - is there anything else I should do?

We strongly recommend that you contact your previous providers of any services that were associated with the number and ensure all accounts have been closed. Although all services will have been cancelled when your Simple Phone Number Port completed, this may not mean all your accounts were cancelled.

I wish to move from an Easy Bundle to Easy Naked Service and keep my phone number.

This can be achieved with the Simple Number Port order form. Your number will be ported to a NodePhone service and your Easy Bundle service will convert to an equivalent quota Easy Naked service. If there was any remaining contract term on your Easy Bundle, that will be moved to the Easy Naked Service.

Note that a once off $99 transition fee applies.

How long does it take to port a number?

Once your current provider notifies us that we can port your number, the process generally takes around 5 business days.

If this is a Naked Phone Number Port, extra time is needed for your Easy Naked service to be provisioned before porting.

How will I know my porting is completed?

Once your number has been ported, we'll send your NodePhone VoIP account details to you. Simply configure your hardware with these details to make and receive calls via NodePhone VoIP.

If your calls were diverted during porting, visit the NodePhone Toolbox in My Internode to disable call forwarding.

What about directory services?

You'll be asked about your directory preferences when you sign up. Available options are:

• Listed: list name, number and address.
• Suppressed: list only name and number.
• Unlisted: do not list name, number or address.

Currently this is only available for numbers that have been ported to NodePhone VoIP.

I already have a NodePhone VoIP service.

No problem - your existing NodePhone VoIP service remains unchanged. We'll create a new NodePhone VoIP service with your ported number. You can maintain both accounts if you wish. If your old NodePhone VoIP service is no longer needed, simply contact us to cancel it. You cannot add your ported phone number to an existing NodePhone VoIP service.

I have a Ported Number but I am now moving house.

If your new home is in the same region (call collection area) as your current home, you can keep your Ported Number. You'll need to let us know about the move so we can update the address associated with your number. This allows emergency services to find you in an emergency. You'll also need broadband Internet at your new address so you can continue using NodePhone VoIP.

What is a Carrier Account Number?

Your Carrier Account Number - or Service Provider Number - is the account number from your current phone number provider. For example - a Telstra Carrier Account Number is the same as your 10 or 13 digit account number as shown on your Telstra Bill (this is not your Bill Number - make sure you use the right number!).

How do I continue to receive calls while the porting is happening?

The Simple port process is similar to porting a Mobile phone number. This happens fairly quickly - about 30 minutes once your phone line stops working.

The Naked port process takes a bit longer. During sign up, you'll have a chance to supply a mobile number, so we can forward your calls during porting. This keeps continuity of service for the few days between the diversion being activated and the port being completed. During this transitional period, standard NodePhone VoIP call rates apply to forwarded calls.

When porting my number via Easy Naked, could I lose my Number?

We recommend signing up online, this way we can check as much as possible for you. However, if for some reason you get past all the checks and we still find that we can't port your number, we will contact you.

I have a phone service and want to move to an Easy Naked service and port my number.

Check the conditions for converting to an Easy Naked service. Number porting to NodePhone - as part of the conversion of a phone service to Easy Naked - is available only when the Easy Naked service will be connected via an Internode DSLAM. Porting the existing phone number is not possible if the Easy Naked service will be delivered via an Optus Wholesale DSLAM.

Note: If in the last 12 months you have ported your number between any other service providers, and then you moved to a NodeLine service using that number... and you now wish to port to NodePhone VoIP! - we will need pass on to you a $250 early port out fee from our upstream provider.

My phone service is inactive.

Telephone numbers can only be ported from an active account. If a number is disconnected, or associated with a suspended account, then it cannot be ported and will be rejected.

I have a line I use for faxes - should I port that number?

Internode does not currently support faxing over VoIP and does not recommend this. If you do port your fax number, we cannot guarantee that you will be able to send and receive faxes through NodePhone VoIP.

I have some value added (complex) services associated with my telephone number.

Value added services such as Line Hunt or FaxStream Duet will result in the rejection of the port. These should be removed before you make a Number Port request.

I think I am under a contract of some sort.

Please check with your current provider. You may have outstanding contractual obligations or incur charges from them by porting your number to us. Internode is not responsible for charges incurred by you from other carriers or providers.

I have an existing voicemail service.

When you port your phone number to Internode you will be able to select one of our NodePhone VoIP plans. Each NodePhone VoIP plan includes a voicemail service. Your existing voicemail service cannot be ported.

Everything checks out: what could cause my request to port to fail?

Many people have value added or complex services associated with their phone number. These can include FaxStream and Line Hunt. If you are unsure, contact your current phone provider to find out what complex services you may have on the line and cancel them.

Other reasons include:

• your number is already being ported by someone else. You will need to contact your current phone provider to resolve this.
• you are trying to port an ISDN number. Please see Business Phone Number Porting for information on porting ISDN numbers.

I need to port my number away from Internode.

In general, numbers ported to Internode can be ported back to the original provider. Be aware that a $50 administration fee applies unless your new provider requests us to use a Business Number Port-Out. In that case, Business Number Port fees apply. You will need to check which method your new provider is using, as this is out of our control.