Simple Phone Number Port

This service ports your home phone number to NodePhone VoIP. This will generally cancel your home phone line and any other services associated with your phone line.

All existing services associated with your number may be cancelled during the move - unless you're moving from Easy Bundle to Easy Naked.

This includes the telephone service and extra services like voice mail and ADSL broadband. Of course, NodePhone comes with voicemail, and you can signup for Easy Naked and port your number at the same time - read Naked Phone Number Port.

We recommend that you verify that all appropriate services and accounts have been cancelled once your number port is complete.

When would I use a Simple Phone Number Port?

Some examples of when you'd use a Simple Phone Number Port are as follows:

Moving to the NBN

If you're moving to the NBN, we recommend porting your phone number when you order your NBN broadband. This is to avoid losing the number when copper services in your area are turned off.

We will port your number to your selected NodePhone VoIP plan and send you the details. You will need VoIP capable hardware.

Cancel your separate phone line but keep the number

You have ordered or already have an ADSL service on another line and you want to cancel your old telephone line, but keep the phone number from that line.

Request a Simple Phone Number Port and your phone number will be ported to NodePhone VoIP, cancelling your old phone line and any other services associated with it. Then you can use your old phone number over the ADSL service on your other line.

Order a new Easy Naked and keep your phone number

If you cannot convert your existing phone line to Easy Naked, but you want to keep your phone number:

Order a new Easy Naked service (separate to your existing phone line). Once that service is operational, request a Simple Phone Number Port for your existing phone service. Your phone number will be ported to NodePhone VoIP, cancelling your old phone line and any other services associated with it.

Moving from Easy Bundle to Easy Naked and keep your phone number

If you already have an Easy Bundle service and would like to move to Easy Naked and keep your phone number:

Request a Simple Phone Number Port and your phone number will be ported to NodePhone VoIP and we will move you to an equivalent quota Easy Naked plan.

Number Porting availability

To check if your phone number is 'portable', enter your address and phone number into our Coverage Checker. This will show whether number porting is available at your local telephone exchange. Look for 'porting available' under the applicable services.

Porting is generally available from Telstra, Optus, and Primus (including Telstra, Optus, or Primus based resellers). If your service is with another provider it's still worth checking whether you can port your number. Most common service providers offer Telstra or Optus based services.

To order a Simple Phone Number Port

To order a simple phone number port, simply sign up online. You will need to sign up for a NodePhone service - by itself - then Simple Number Porting will be offered. Note that if you order additional products besides NodePhone, then Simple Number Porting will not appear during sign up.

Important Notes about Simple Phone Number Porting

• If your phone service is provided by Telstra or is a Telstra-based service, this type of port will cancel your phone line, ADSL service, and any 'enhancements'.
• It may result in finalisation of accounts for these services from your current provider(s).
• Do not cancel your existing phone service until the porting is complete. In fact, if you cancel your phone service first, the port order will fail!
• Once your number port is complete, you will need VoIP-capable hardware and broadband Internet access to receive and make NodePhone VoIP calls.
• If, in the last 12 months, you ported your number between any other service providers, and then moved to NodeLine using that number… and you now wish to port to NodePhone VoIP - we will need pass on to you a $250 early port-out fee from our upstream provider.

Questions?

If you've got questions, chances are we have the answers in our Porting FAQ, or if you need need help, please contact Internode Sales.