Getting Connected to Internode ADSL2+
- What happens behind the scenes when I order ADSL2+ from Internode?
- How long does sign-up take?
- Will my alarm system affect my ADSL2+?
- What stages can I expect my service to move through during sign up?
- Do I have to have a working voice phone service on my ADSL2+ line?
- Does it matter which phone provider I use?
- Your carrier rejected my ADSL2+ order. What does my rejection reason mean?
When you order Internode ADSL2+, we place an order with Telstra to connect your telephone line to us:
- A technician at your local telephone exchange connects ("jumpers") your telephone line to a free port on a DSLAM (Digital Subscriber Line Access Multiplexer) - which transmits ADSL2+.
- If you have a standard telephone service, your line is also connected to a telephone exchange switch so you can make and receive calls.
- Your phone line is also connected to an ADSL2+ filter (which is sometimes built into the DSLAM).
- Once your telephone line is connected to the DSLAM, additional configuration ensures that Internet access is provided through Internode.
- Your DSLAM connects upstream to a very high speed network link, linking back to an in-state aggregation point (in your state's capital city) and then to the Internet.
Once everything has been connected at your telephone exchange, you will need to configure your ADSL2+ modem/router. You must also make sure all telephone devices have a filter/splitter installed so they do not interfere with ADSL2+. We highly recommend installation of a central splitter by a licensed cabler.
If everything has been correctly configured, including your ADSL2+ modem/router, you should be able to browse the Internet.
Sign-up time is typically less than 20 days - from receipt of your order to the provision of a working ADSL2+ service - providing our carrier can provision the service. If they can't, you don't pay for the attempt.
Some connections take longer than 20 days, and others may be faster. The typical time frame for connecting an ADSL2+ service is currently 10 days. However we cannot guarantee that time frame, so we specify 20 days.
Once we have received your order, you can track connection progress using our online tracking tool.
Monitored alarm systems - like any other telephone device - need a line filter installed to work with ADSL2+.
You will need to contact your alarm company to organise installation of a central splitter. Your alarm company can make appropriate wiring and filtering changes so the alarm works with ADSL2+. This also ensures your ADSL2+ works while the alarm is present.
Internode takes no responsibility for the correct operation of your alarm system in the presence of ADSL2+. This is entirely between you and your alarm system vendor.
NOTE: Naked ADSL2+ services are not compatible with Alarm Systems that use your phone line to call 'back-to-base'.
The table below details some stages your service may move through during connection:
|Pre-order||Your order has been entered into our system but it has not yet been submitted to Telstra Wholesale for ADSL2+ testing and connection.|
|Ordered||Your order for underlying ADSL2+ exchange work has been submitted to Telstra Wholesale.|
|Received||Telstra Wholesale has received your order.|
|Confirmed||We have confirmed that we can deliver ADSL2+ to your home or business, and set-up is proceeding.|
|Your order has been completed and you should be able to connect.|
Your order has been suspended for some reason, including:
Transposition (Alternate Path Check)
Port availability (No DSLAM ports)
Network Build Investigation
Network Build Underway
|Cancelled||Your order has been cancelled because an ADSL2+ service could not be set up on your telephone line for some reason. These reasons vary - you will need to contact us to find out the reason and discuss your options. Some problems can be overcome, but others can't.|
|Network Build Will Not
Proceed at this Time
|Your current telephone network cannot provide ADSL2+. Telstra Wholesale has carried out a Network Build Investigation (see notes under "Held") but they have determined that they will not proceed with modifications to provide ADSL2+. At this stage your ADSL2+ order is cancelled.|
Yes, a working phone line is required for Easy Broadband and Easy Reach services. However, no voice line is required for naked services, such as Easy Naked.
It doesn't matter which provider you use. There is also no need for your phone provider to be Telstra, despite the physical copper line being a Telstra line.
Internode also provides telephone services. Try NodeLine and save money on calls, enjoy the convenience of a single supplier, and benefit from bundling discounts!
If your order is rejected, please contact us so we can see what we can do. Sometimes we can help, even with apparently 'un-fixable' cases - although be prepared to accept that we usually can't fix those. Telstra performs the underlying copper activation, and this is subject to the state of their copper network in your area.
It's important to remember that Telstra regularly updates their copper network. If you've submitted a failed order in the past, you may like to resubmit your order. To resubmit an order, click the "Resubmit my Order" button in our status checker.
The table below shows common rejection reasons:
|Invalid Service Number
Your current telephone service is not a Telstra copper line service. This may mean your phone service is, for instance, an Optus "direct connect" service.
The service must be a Telstra copper phone line service to activate ADSL2+.
The telephone copper line to your home or business is too long for ADSL2+ to work properly.
Telstra Wholesale DSLAM-based lines are "service qualified" to 56 dB of loss at 300 KHz. This roughly equates to an average of 4.5 kilometre line length (this may vary).
Internode DSLAM-based services are subject to different constraints. We may be able to provision services on Internode DSLAMs that would otherwise fail Telstra DSLAM-based qualifications. In particular, Easy Naked ADSL2+ is well suited to delivering ADSL2+ over long lines.
There is an incompatible product on your phone line that prevents our ADSL2+ application from progressing. This could mean:
You need to contact your telephone provider to investigate the specific issue that is preventing the ADSL2+ application.
not yet connected
The telephone number you provided is not active in the Telstra Wholesale database.
If this is a new connection, it may take a couple of days between a phone service working and the database reflecting that the number is connected.
Alternatively, the phone line may be using another company's infrastructure (or delivered over hybrid fibre-coax cable) and cannot be found in the
A pre-order investigation revealed that ADSL2+ is not available because there is no continuous "copper line path" between your home/business and the Telstra Exchange. This typically means your telephone line is connected to a Pair Gain System or a Remote Integrated Multiplexer (RIM).
Telstra Wholesale has performed a Network Build Investigation to investigate the possibility of making modifications to support ADSL2+.
In some situations the problem may be overcome. For instance, some RIMs may be fitted with a "minimux" (a miniature DSLAM) to enable ADSL2+. In other cases, Telstra Wholesale may not proceed with modifications and ADSL2+ cannot be provided.
At this stage, your ADSL2+ order is cancelled and there is no charge to you.