The most common use for call diversions is for sending calls to an answering service. Detailed instructions are available online for diverting calls to the included VoiceMail service.
This page contains general instructions on setting incoming call diversions.
There are five diversion codes, depending on the specific circumstances for a call diversion that you require:
|Diversion Name||Description||Diversion Code|
|Unconditional||All incoming calls are diverted||21|
|Conditional||Calls are diverted only if your phone is busy, there's no answer, or your phone is unreachable||004|
|Busy||Calls are diverted only if your phone is busy - that is, you are already on another call||67|
|No Answer||Calls are diverted only if the call isn't answered||61|
|Unreachable||Calls are diverted only if your phone is unreachable - switched off or out of range||62|
In conjunction with the five diversion codes, there are three actions that you can initiate:
|Diversion Action||Description||Action Code|
|Activate||Activates the specific diversion type||**[diversion code] *[number] #|
|Deactivate||Deactivates the specific diversion||##[diversion code] #|
|Check status||Advises on the current setting of a diversion option||*#[diversion code] #|
- **67*321# [send] will activate diversion of incoming calls to your VoiceMail service (321) only if your phone is busy.
- ##61# [send] will de-activate your current diversion of incoming calls if the call isn't answered.
- *#62# [send] will show you the current status of incoming call diversions if your phone is unreachable.
Other useful diversion controls include:
- **61*321**X# [send]; where 'X' is the ring time in seconds - anywhere from 5 seconds to 30 seconds, in 5 second increments. This allows you to set how long your phone will ring before the call diversion on no answer takes effect (in this case, to VoiceMail).
- ##21# [send] removes all current diversions.
To avoid infinite loops, calls will only divert twice before ending in an engaged tone.