Mobile Broadband Service Closure FAQ
All Internode mobile services stopped using the Optus network on or before 30 June 2022. This change also impacted customers on Mobile Broadband plans which used the Optus network, which were removed from sale on 13 October 2015.
What happens if I didn't take any action before 30 June 2022?
Your existing Mobile Broadband service was disconnected on or before 30 June 2022.
Please note: The Internode email address linked to your Internode mobile service will also be closed 3 months after the disconnection date in our email to you. After this date, you will no longer be able to send or receive emails and it may not be possible to recover the email address. To keep this email address active, please call us on 1300 788 233 as soon as possible to arrange a standalone mailbox at no additional cost.
How can I move to an alternative broadband service?
As we no longer offer Mobile Broadband services, you'll need to sign up for an alternative type of broadband service with Internode or sign up with another service provider.
You can see which Internode broadband options are available in your area by checking your address on our website. If you'd prefer to take up one of our current mobile plans on the Vodafone network, you can see available plans here.
Alternatively, please call our Sales Team on 13 66 33 and we'll be happy to help.
What do I need to consider before switching to one of the current mobile plans?
Some Mobile Broadband customers may wish to access broadband via mobile data. While our current mobile plans can also be used for talk and text when the SIM is inserted into a compatible mobile phone, you can also use tethering to turn compatible mobile phones and tablets into mobile hotspots. This will allow you to connect WiFi devices for broadband access.
Before signing up for an Internode mobile plan, you should consider the following:
- Check your coverage on our website. The Vodafone network may offer different coverage at your address compared to the Optus network.
- Confirm that your Mobile Broadband hardware is not network-locked to Optus. Your new SIM (and mobile service) will not work if your mobile phone or tablet is network-locked to Optus. Unfortunately, we are not able to unlock phones or tablets for you. You can visit https://secure-unlock.com.au/ou/instructions to unlock your phone or tablet. Please note that an unlocking fee may apply.
- Check your device compatibility: You can only obtain 4G speeds when you use a 4G-ready device (LTE 1800/850 MHz) in 4G coverage areas as per our mobile coverage map. If you are not within a 4G coverage area or your device is not 4G compatible, the mobile service will automatically switch over to 3G and speeds will be slower than 4G.
- Read the Critical Information Summary for your chosen plan. This document, available beneath each plan listed on our website, is a summary of key details for the mobile plan, its included value, and how it's billed.
How are Internode plans on the Vodafone network billed?
Internode Mobile plans on the Vodafone network are month-to-month subscriptions that you pay in advance 7 days prior to the end of the monthly period for the following month's monthly charge. You may choose to pay for an optional Prepaid Balance for calls, texts or data that aren't part of your plan's included value.
The Prepaid Balance helps protect you from bill shock. You can only purchase additional data blocks or make international calls etc. if you choose to top up your Prepaid Balance, so you're in complete control of your spend. If you don't have a Prepaid Balance, you won't be able to make calls that aren't included in your plan, or if you use all your plan's included data you won't be able to use data until the beginning of your next billing month.
Note that if your service is cancelled, any unused Prepaid Balance will not be refunded to you but will be retained by Internode.
How do I top up my Prepaid Balance?
You can top up your Prepaid Balance at any time in My Internode. Simply log in, select Manage Prepaid Balance, choose the amount to top up and then follow the prompts to make a payment. Please note that payments via direct debit may take up to 3 business days to clear. Payment via credit card is recommended for the fastest top up.
What happened to plan fees I'd already paid for my old Mobile Broadband plan?
You would have received a credit on your Internode account for any unused plan fees that you paid in advance from the date your Mobile Broadband service was disconnected. If you did not have any other Internode services on your account, we would have refunded this credit balance to you. In the event we could not refund you automatically due to missing or invalid payment details on file for your Internode account, we would have contacted you via email with instructions on how to claim your refund.
I have a credit balance on my Internode account. How will that be affected?
If you have other services on your Internode account, your credit balance will remain on your current account to pay for your other services.
If you chose to move to a new Internode mobile plan on the Vodafone network, your credit balance was transferred to your new Internode account.
If your service was cancelled, your credit balance has been (or will be) refunded to you. In the event we could not refund you automatically due to missing or invalid payment details on file for your Internode account, we have emailed you with instructions on how to claim your refund.