You may also wish to refer to the Generic Handset Settings for NodeMobile.
Lack of mobile network coverage is generally indicated by limited or no coverage (signal) bars displayed on the handset screen. You may also receive one of the following error messages:
|Lack of Coverage Error Messages|
|Emergency Calls Only||112 Only||Call Failed||No Network||Select Service||Select Network|
Of course NodeMobile cannot provide 100% mobile coverage across Australia. But if you should have coverage - and people around you with Internode or Optus services do - switch your handset off and back on again. This will allow your phone to do an automatic network selection.
If you enable your phone's security settings, a PIN (Personal Identification Number) will be used to restrict access to the SIM. This is a 4 digit number required each time you turn the phone on.
If the PIN code is entered 3 consecutive times incorrectly your SIM will become 'PUKed' or blocked. This is a security measure to protect your service.
Contact Internode Support to receive your PIN Unblocking Key (PUK) Code. After we successfully verify your ID, we'll give you the PUK which can be entered into your phone when prompted.
This allows you to update the PIN. Please note that PINs are not set by Internode - we do not have a record of your PIN.
Your phone displays this message when you have entered your PUK code incorrectly 10 times. Unfortunately, this means that your SIM card has been wiped clean and is not retrievable.
You'll require a replacement SIM ($10 plus $5 delivery) - contact us to arrange this. The new SIM will retain your same mobile number, but of course any contacts saved to your old SIM will be lost. We recommend you backup contacts to your phone on a regular basis.
If your phone is displaying any of the following errors, it may be that the SIM card is faulty and will need to be replaced:
|Faulty SIM Error Messages|
|Insert SIM||Bad Card||Card Error||Card Rejected|
Check that the SIM card is inserted correctly - make sure the gold portion is facing downwards and the cut off corner matches the cut off in the SIM cradle correctly.
You can also test your SIM in another handset to identify if the SIM may be faulty. If it is faulty, you will receive a similar message on the second phone.
If you require a replacement SIM please contact us to arrange this. The new SIM will retain your same mobile number, but of course any contacts saved to your old SIM will be lost. We recommend you backup your contacts to your phone on a regular basis.
If you are you using a mobile handset that is - or has previously been - a prepaid handset, you may find 'SIM Security' prevents you from making calls or sending messages. There are a number of possible error messages if the SIM Security is activated:
|SIM Security Messages|
|Barred||Not Allowed||Call Operator||Permanently Blocked||Card Error Contact Provider||Phone Blocked Net Subset Code||Check SIM||Please Wait To Enter Special Code|
|Contact Customer Service||SIM Error||Contact Service Provider||SIM Restricted||Enter Subsidy Password||Wrong SIM||Error Foreign SIM||Insert Correct SIM|
If your phone was a Pre-Paid service you may need to contact your previous service provider in order to get the unblock code for your handset.
Please contact our support team to have the SIM security removed.
IMEI (International Mobile Equipment Identity) Blocking happens when the mobile handset has been reported as being lost or stolen, and is indicated by one of the following error messages:
The IMEI is an identity reference number assigned uniquely for each mobile phone and is located behind the battery on the back of a mobile phone; or in the system information/settings menu on most handsets. You can also locate it by dialling *#06# for the IMEI to be displayed on the handsets display.
IMEI Blocking registers the IMEI number in a database used to block access on all networks throughout the world. The handset cannot be used until the IMEI Blocking has been removed successfully.
This may occur if you have reported your mobile phone to Internode as lost or stolen, and subsequently found it. Please contact us to arrange for the IMEI Blocking to be removed.
In case of emergency, please dial 112 rather than 000. This should ensure that your call gets through to emergency services while waiting for your unblock request to be actioned.
The ability to call international numbers is part of the same blocking facility as the ability to call Premium Voice services, and hence for security purposes it is disabled by default. You may get the following error message:
We advise that calls to this number are not currently available from your service. Please contact your service provider for further information.
Contact us to enable calls to international numbers from your NodeMobile service.
If you are trying to send an SMS and it is not successful you may receive one of the following error messages:
If you have checked all the above and still can't send SMS, it could be one of the other issues described on this page.
If you are trying to send an international SMS to an international mobile phone, always check you are using the correct country code for the area you are trying to send to.
The other common issue is incorrectly entering the country code and mobile number.
The correct format for typing in an international number is + and then the mobile number without the first zero.
MMS is the process of sending multimedia messages (by way of audio, picture or video) from one mobile device to another. If you are unable to send MMS from your mobile you may be receiving one of the following error messages:
|MMS Error Messages|
|GPRS Connection Not Available||Multimedia Message Sending Failed||Network Error||Configuration Error||Network Fail||Unable to Send|
If you are receiving one of these error messages it could be due to one of the following causes:
If you have checked the above and still cannot send MMS, it could be one of the other issues described on this page.
If you are having trouble connecting to GPRS or accessing data via your mobile, you may receive the following error messages:
|GPRS and Data Error Messages|
|Check Homepage||Check IP Address||Connection Not Available||GPRS Connection Failure||GPRS Connection Not Available||Login Failed||Network Unavailable||Subscribe to GPRS First|
If you cannot connect to GPRS or cannot receive data it may be due to the following reasons:
If you are using an Apple iPhone or Android smartphone, the setting is yesinternet. For other handsets it is internet.
Refer to your phone user guide for instructions on how to enter this setting.
If you cannot access VoiceMail or you get the following errors while attempting to access VoiceMail, try the following solutions:
This means your VoiceMail setup has not been completed or the service is not active on your account. Please refer to the VoiceMail Guide to configure the service.
If this is unsuccessful then please contact NodeMobile Support.
If you receive this error while attempting to retrieve your messages, it means your VoiceMail service has been suspended. In most cases it's due to an incorrect PIN being entered three times or more.
To reset your VoiceMail PIN, please contact NodeMobile Support.
After the VoiceMail PIN has been reset, the PIN will revert to the last 4 digits of your mobile number.
The next time you access your VoiceMail, you will be prompted to change the PIN. You can also do this by pressing 8 at the VoiceMail menu.
Fixed dialling is a feature built into some mobile handsets that restrict certain types of calls. When the fixed dialling feature is on, you can only call a phone number that is included in the fixed dialling list or begins with the same digit(s) as a phone number in the list.
If you are getting an error message such as the ones listed below, it may be as a result of fixed dialling being active on your phone:
|Fixed Dialling Error Messages|
|Call Forbidden||Call Not Allowed||Message Sending Not Allowed||Not Allowed||Restricted Operation. Contact SIM Provider||SIM Card Memory Not Available|
This is a function of the handset, not the network service. You will need to refer to the user manual for the handset to disable this feature.
Line 2 is a feature used on some overseas networks, and is similar to a Call Wait / Call Hold feature. Australian mobile networks do not support line 2.
If your phone is displaying a line 2 in the top left hand corner or giving one of the errors listed below, your phone will not be able to make outbound calls on Line 2:
|Messages Displayed for 'Line 2'|
|Check Network Service||Check Operator Services||Rising tones||'2' displayed in top left of screen|