Our mail server is configured with a set of special tools designed to block an annoying, expensive, illegal, immoral, and probably fattening practice known as 'spam-relaying'.

You may be reading this page because our mail server rejected your attempt to send some electronic mail. If that is the case, please let us explain why this has happened, and what you need to do about it.

By way of background, those tremendously annoying folk who generate junk mail on the Internet, commonly called 'spam' by Internet users, have a habit which is almost as anti-social as sending the stuff in the first place. That habit is to locate and start to use another high powered server somewhere else on the Internet to do their dirty work for them.

Stopping this practice is not trivial, but all responsible Internet Service Providers are working hard to help do this. We at Internode have installed facilities on our mail server which identify and block electronic mail which appears to be an attempt to use our system to relay mail without our consent.

There are some circumstances under which the mail relay blocks may reject mail you feel should have been allowed. If this is the case for you, please determine which of the following three items applies to you, and you should be able to rapidly resolve the issue:

1) Global Roaming:

If you are a global roaming customer of Internode and you are on the road right now, this error message means you have not changed your SMTP server configured in your mail program.

What you need to do, is configure your email client to use Secure SMTP - see our Secure Email guide for instructions

2) Multiple Accounts:

If you have multiple Internet access accounts, and you move between them frequently, alas in the modern, anti-spam world, you have to also change your smtp mail server name when you log in to different accounts with different providers. Otherwise, if you (for instance) log into a different provider than Internode, and still try to use the Internode mail server to transmit your mail, we will reject you as a probable spam source.

The solution is to use the correct mail server for the system you are currently connecting to, or to use our Secure SMTP server with authentication, see our Secure Email guide for instructions .

3) Legitimate Mail:

If you have had your mail rejected but you feel it should have been permitted and the previous point doesn't apply, please accept our apologies for any inconvenience, and please contact us immediately via an online support request, and we'll get back to you as soon as possible.

Send us a copy of the full text of the rejection you received, and preferably all of the mail headers in the message you tried to send, and we'll look at the issue immediately.

4) Non-Legitimate Mail:

If you are, indeed, a spammer who is trying to use our system to forward junk mail without our consent, please just go away.

As a final note, we have a zero tolerance policy with respect to spam. If you become aware of spam which you believe has been originated (as opposed to relayed) by a customer connected via our facilities, please inform us immediately and we will take prompt action to stop it.