The Telecommunications Consumer Protections Code (“TCP Code”) is a comprehensive code of practice for the Telecommunications Industry which sets minimum standards for customer service, advertising, billing, credit/debt management and complaint handling together with a framework for monitoring compliance by service providers.
The TCP Code was developed by the Telecommunications Industry following extensive consultation and negotiation with consumer groups, the Australian Communications and Media Authority and other relevant interest groups.
Some of the significant new obligations that apply to service providers include:
Internode is committed to following the code and providing our customers with the very best products and customer service. If you would like to talk to us about the code or how we are following it, please contact us by telephone on 13 66 33 or by email at email@example.com
You may find a copy of the code on the Communications Alliance website at: