Legal Information

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Customer Relationship Agreement
Important information about your rights and obligations as an Internode customer.
Privacy Statement
How Internode collects, uses, shares, and holds your personal information.
Copyright Information
Information about online copyright infringement and reporting.
Critical Information Summaries
A library of current and historical Critical Information Summaries dating back to 1 September 2012.
NBN Key Facts Sheets
Our archive of NBN Key Facts Sheets that provide key information about NBN Fibre and Wireless services.
Credit Information Management Policy
Details about how customer credit information is managed by Internode.
Other Documents
Other documents, including Hotspot End User Terms and Financial Hardship Policy.

Complaints Handling
How to lodge a complaint and details of our complaints handling and escalation process.
Data Retention Policy
Internode's stance on data retention and information on which data we retain.
TCP Code Information
Information about the Telecommunications Industry code of practice.
Online Safety & Content Filtering
Information on issues relating to online safety, such as how to protect your children from inappropriate websites.
Customer Service Guarantee
The minimum performance standard when provisioning or repairing a fixed line telephone service.
Whistleblower Policy
Details about Internode’s whistleblower policies and protection mechanisms.
Major and Significant Local Outage Policy
Information about the actions Internode will take during a major outage.