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Home - About - Legal

Legal Information

This section contains documents relating to Internode's Customer Relationship Agreement (CRA) and other important information.

Legal Information

  • Customer Relationship Agreement
    Important information about your rights and obligations as an Internode customer.
  • Privacy Statement
    How Internode collects, uses, shares, and holds your personal information.
  • Copyright Information
    Information about online copyright infringement and reporting.
  • Critical Information Summaries
    A library of current and historical Critical Information Summaries dating back to 1 September 2012.
  • Credit Information Management Policy
    Details about how customer credit information is managed by Internode.
  • Other Documents
    Other documents, including Hotspot End User Terms and Financial Hardship Policy.
  • Complaints Handling
    How to lodge a complaint and details of our complaints handling and escalation process.
  • Data Retention Policy
    Internode's stance on data retention and information on which data we retain.
  • TCP Code Information
    Information about the Telecommunications Industry code of practice.
  • Broadband Contract
    All about our 24 month and 1 month contract options including fees and more.
  • Online Safety & Content Filtering
    Information on issues relating to online safety, such as how to protect your children from inappropriate websites.
  • Competitions
    Winners, Terms & Conditions, and Privacy Statement relating to competitions run by Internode.
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