Roy Morgan Research
Roy Morgan dubs Internode best
Home ISP of 2011
Internode was recognised as Home Internet Service Provider of the Year in Roy Morgan Research's inaugural Customer Satisfaction Awards.
Since 2008, Internode has repeatedly topped independently-run customer satisfaction surveys, including those run by Roy Morgan Research. In February 2012, Internode again topped the Roy Morgan ISP poll with a 94% customer satisfaction rating.
- Internode tops Roy Morgan ISP poll again with 94% (February)
- Roy Morgan dubs Internode best Home ISP of year
Roy Morgan Research is the largest independent Australian research company, with offices in each state of Australia, as well as in New Zealand, the United States and the United Kingdom.
Roy Morgan Research
Internode tops customer polls in 2011
Internode repeatedly topped Roy Morgan customer satisfaction polls throughout 2011. Roy Morgan reports that Internode remains the market leader, with customer satisfaction of 93–95 per cent. Overall customer satisfaction with Internet Service Providers increased one percent to 74 per cent over the year.
- Internode holds Roy Morgan poll primacy with 95% (February)
- Internode again tops Roy Morgan ISP customer poll (August)
- Roy Morgan ISP customer poll gives Internode 94% (September)
- Internode still clear leader in ISP customer satisfaction (November)
Roy Morgan Research is the largest independent Australian research company, with offices in each state of Australia, as well as in New Zealand, the United States and the United Kingdom.
AFR Smart Investor Smiles Survey 2011
Best Internet Provider
For the second time, Internode won the Best ISP (Internet Service Provider) award in Smart Investor's SMILES (Smart Investor League of Exceptional Service) survey.
The award is based on a national survey of the magazine's readers, who were asked to nominate their preferred service providers in a range of industries. Internode was the inaugural broadband company to receive the SMILES award when Internet Service Providers were included in the survey for the first time in 2009.
AFR Smart Investor magazine is a monthly publication aimed at Australian investors seeking information and analysis for wealth creation and financial security.
ACOMMS11
Environmental Responsibility Award
In July 2011, Internode won the Environmental Responsibility Award at the 2011 at the 2011 Communications Alliance and CommsDay Awards (ACOMMS11) in Sydney: the second time in three years it has collected this accolade.
The ACOMM Environmental Responsibility award recognises companies that undertake initiatives to address corporate responsibility for sustainability and the environment. Internode first won this award in 2009.
"Internode is an environmentally responsible organisation that is committed to energy efficiency throughout its operation," reported ACOMM, in its award presentation. "Initiatives range from establishing CO2-neutral status through an exhaustive greenhouse gas emission audit in 2008 to deploying an award-winning IBM virtualised disk storage system that is saving tens of thousands of dollars in power costs annually."
CommsDay is the nation's most respected source of daily
telecom industry news and commentary.
Whirlpool Australian Broadband Survey
98% thumbs up
Held by tech-savvy website Whirlpool, the Australian Broadband Survey was completed by 23,513 broadband consumers during January 2011.
For the question, "would you recommend your current ISP to other people?", 98 per cent of responding Internode customers answered "yes"—the best result for any ISP listed in the 2011 survey.
Internode also topped the table about ISP customer service with 70 per cent of respondents rating Internode's customer service as "excellent" while an additional 27.8 per cent rated it as "good".
Internode also received the best rating for the question "were you happy with the reliability of your Internet connection in 2010?" with 84.3 per cent of respondents describing themselves as "very happy"
Your Money Magazine
Best Broadband Deal for Light Users
Internode's 5GB Easy Reach ADSL2+ plan was singled out by an independent study conducted by Your Money Magazine, as the Best Broadband Deal for Light Users.
The Internode Easy Reach 5GB plan was singled out due to it's higher data limit, month-to-month contract, no peak or off-peak restrictions, national coverage, no excess data charges, and the ability to purchase extra data blocks if needed.
Roy Morgan Research
97% satisfaction in customer poll
From a survey of more than 6000 Australian Internet customers in the six months to September 2010, Roy Morgan reports that Internode remains the market leader with customer satisfaction of 97 per cent. Compared with the six months to March 2010, Internode's ranking rose from 94.3 per cent while overall customer satisfaction with Internet Service Providers increased just one per cent to 73 per cent
Roy Morgan Research is the largest independent Australian research company, with offices in each state of Australia, as well as in New Zealand, the United States and the United Kingdom.
PC & Tech Authority: Best Tech Awards 2010
Best Broadband ISP
PC Authority reports in its Best Tech Awards 2010 that "a whopping 92 per cent of Internode users were satisfied or very satisfied with the ISP's customer service".
It also noted that 96 per cent of customers would recommend Internode to others. Internode scored a maximum six-star rating for reliability, customer service and overall performance.
Canstar Blue
5 Stars for most satisfied ADSL customers
Announcing the poll on its website, Canstar Blue reported that surveyed consumers had been loud and clear about their favourite broadband provider. "Internode has won the inaugural Most Satisfied Customers—Broadband ADSL award," it stated.
"Clearly popular with its customers, Internode led the field in nearly all criteria, including overall satisfaction, speed, reliability of service, billing, and download quota value for money."
Consumers placed Internode at the top poll position overall, with a five-star rating, in the survey conducted by Colmar Brunton. Internode also collected five-star rankings for categories including speed, reliability, billing, and download quota value for money.
Roy Morgan Research
Internode tops 90% in customer poll
In the latest Roy Morgan Internet Satisfaction data, which covers the period July–December 2009, Internode gained a customer satisfaction level of 90.3 per cent—well ahead of much larger broadband rivals. Internode was the only broadband provider in the survey to exceed 90 per cent.
Roy Morgan Research is the largest independent Australian research company, with offices in each state of Australia, as well as in New Zealand, the United States and the United Kingdom.
ProductReview.com.au
Internode rated Australia's best ISP
Internode achieved its top ranking in the ISP survey at www.productreview.com.au after receiving an average rating of 4.68 out of five stars. All other companies on the list rated less than three stars.
ProductReview.com.au General Manager Victoria Kraguen said product reviews on the website reflected a clear trend.
"Privately-owned Internet providers often offer better service, at better prices," she said. "Internode is more than giving the big guys a run for their money: It is setting the bar higher for the sector."
Roy Morgan Research
Internode again tops customer satisfaction poll
In the latest Roy Morgan Internet Satisfaction survey, which covers the six months to November 2009, Internode topped the poll with 88.6 per cent of its customers reporting they were satisfied with its service.
Roy Morgan Research is the largest independent Australian research company, with offices in each state of Australia, as well as in New Zealand, the United States and the United Kingdom.
Frost & Sullivan
Emerging Broadband Service Provider 2009
Internode was named Emerging Broadband Service Provider of the Year by Frost & Sullivan.
Frost & Sullivan ICT Practice Senior Research Analyst Phil Harpur said Internode had shown impressive growth and market innovation through its naked ADSL2+ offerings. "Internode was one of the pioneering Broadband Service Providers to roll out and launch services in this market segment," he said.
Frost & Sullivan is a global research organisation, which employs 1800 analysts and consultants to monitor more than 300 industries and 250,000 companies.
Choice
Customer Satisfaction Survey
In November 2009, Internode topped Choice's customer satisfaction survey of broadband providers in the ADSL and ADSL2+ categories.
Made up of 4716 customers from 43 different ISPs, Internode MD Simon Hackett said the strong customer satisfaction rating in the survey was a valued measure of the company's performance.
Choice is Australia's leading consumer advocacy organisation, empowering consumers to get the most out of all their purchasing decisions through fair and unbiased reporting and testing.
AFR Smart Investor Smiles Survey 2009
Best Internet Provider
Internode has won the inaugural Best ISP (Internet Service Provider) accolade from the annual League of Exceptional Service survey held by AFR Smart Investor magazine.
Announced in the December 2009 edition, the award is based on a national survey of the magazine's readers, who were asked to nominate their preferred service providers in a range of industries. This is the first year that Internet Service Providers have been included in the survey, with Internode receiving an overall satisfaction rating of 80%.
AFR Smart Investor magazine is a monthly publication aimed at Australian investors seeking information and analysis for wealth creation and financial security.
ACOMMS09
Environmental Responsibility Award
In August 2009, Internode won the Environmental Responsibility Award at the 2009 Communications Alliance and CommsDay Awards (ACOMMS09) in Sydney.
The prestigious award recognised the major steps Internode has taken during the past two years to minimise its impact on the environment. Internode's green initiatives include:
- Establishing CO2-neutral status for its national operations in early 2008.
- Contracting to use 100 percent “GreenPower™” for all its operations from September 2008.
- Introducing virtualisation technology at its data centres in 2007 to reduce power consumption.
- Moving its headquarters to a modern building with energy-saving designs and practices.
- Recycling cardboard boxes & paper and sending obsolete computers to metal scrap retailers.
- Using solar-powered microwave towers to deliver broadband coverage on SA's Coorong region.
- Selling ROHS-compliant routers that meet Europe's rigorous environmental standards.
CommsDay is the nation's most respected source of daily
telecom industry news and commentary.
BRW Top 500 Private Companies
Second Year in a Row
In September 2008, Internode again gained a place on the prestigious BRW Top 500 list of privately owned companies after its debut in 2007. As the only specialist broadband supplier on the 2008 list, Internode moved up the ranks from 446 to 413.
BRW is the leading business magazine examining the trends and opportunities shaping Australian business.
Roy Morgan Research
ISP Customer Satisfaction Survey
In September 2008, Internode topped the national ISP customer satisfaction survey conducted by researcher Roy Morgan, getting the thumbs-up from more than 80 per cent of its customers. The Roy Morgan report, which drew on a sample of more than 13,000 during the previous 12 months, stated that 83.7 percent of customers reported that Internode had exceeded or generally met their expectations. With an industry-average customer satisfaction rate of 66.3 percent, this was indeed a poll-topping performance by Internode.
Roy Morgan Research is the largest independent Australian research company, with offices in each state of Australia, as well as in New Zealand, the United States and the United Kingdom.
ACOMMS08
Telecommunications Ambassador 2008
Internode Managing Director Simon Hackett
In August 2008, Internode Managing Director Simon Hackett was presented with the Australian communication industry's top honour for individual achievement – the Telecommunications Ambassador award.
Presented at the prestigious Communications Alliance ACOMMS Awards in Sydney, the award acknowledged Simon Hackett as an outstanding individual who has shown strong leadership and made a significant and visible contribution to the Australian communications industry.
Communications Alliance was formed to provide a unified voice for the Australian communications industry and to lead it into the next generation of converging networks, technologies and services.
Australian Telecommunications User Group
ATUG Excellence Award for
Best Regional Comms Solution 2008
In March 2008, at the annual ATUG (Australian Telecommunications User Group) awards ceremony in Sydney, Internode was presented with the ATUG Excellence Award for the Best Regional Communications Solution.
The award recognised Internode's outstanding achievements in innovation and services to end users through its deployment of Australia's first region-wide, wireless broadband service using the WiMAX standard, on SA's Yorke Peninsula.
ATUG is a not-for-profit membership-based organisation of Australian telecommunications users and has been working for better choice, value and services in the sector since 1981.
APC Magazine
Best Broadband Operator 2007
- Best ADSL Broadband Provider 2007
- Best ADSL2+ Broadband Provider 2007
APC Magazine Internet Technology Awards 2007
Internode won both the ADSL and ADSL2+ broadband provider categories in APC Magazine's reader-voted 2007 Internet Technology Awards.
APC Editor Tony Sarno said, "There are plenty of bargain basement ISPs out there, and plenty of high-priced ones, but Internode bridges the gap by offering first-rate network quality and support and maximum flexibility on how broadband connections can be used. Our readers overwhelmingly voted for it."
APC Magazine is Australia's longest-running PC magazine, published for 27 years.
PC Authority
Best ISP Award 2006
PC Authority declared Internode the best ISP of 2006. An impressive 89% of customers said they were satisfied or very satisfied with Internode's support and 88% felt positive regarding its value. But what won Internode last year's ISP award was having 97% of its customers saying that they were satisfied or very satisfied with the ISP's reliability and a similar proportion saying they would recommend it to a friend.
Deloitte Tech Fast 50
South Australia's fastest-growing
technology company, November 2005
National broadband innovator Internode has topped off a record-breaking year by winning national recognition as South Australia's fastest growing technology company.
With three-year revenue growth averaging 138 per cent each year, Adelaide-based Internode is ranked as the fastest growing South Australian technology company in the prestigious Deloitte Technology Fast 50 awards. Internode holds 33rd position nationally.
Whirlpool Australian Broadband Survey
Service Reliability Awards, April 2005
Internode were rated equal first place as one of the most reliable ISPs, according to the 2004 Australian Broadband Users Survey.
A remarkable 86.2% of survey respondents on Internode said they were happy with their Internet connection. A massive 93.2% of Internode users who completed the survey voted that they stick with Internode because of its reliability. 97.3% of Internode users also voted that they would be happy to recommend Internode to other people.
APC Magazine
Editor's Choice, December 2004
"Internode continues to lead the industry with competitively priced broadband schemes, outstanding customers service and impressive reliability. It has continually challenged industry price points, offering the highest-capacity download plan under $150, with a 64GB allowance at 1.5Mbit/sec speed. It also has the industry's most generous entry-level plan—$29.95 for the first 500MB, followed by unlimited usage at reduced speed with no excess charges."
