Already Connected to Internode Naked?

If you already have a suitable Internode Naked ADSL service - on a previous Easy Naked, NakedUltra or NakedExtreme plan - you can simply request an online plan change to the new Easy Naked plans.

• There's no once-off charge for this plan change; although please note the 24 month contract requirement on Easy Naked 150 Special.
• Our Easy Naked FAQ has further details on obtaining your NodePhone2-Special plan; if applicable.

Alternatively, if you already have a suitable existing Internode Easy Bundle service, you can request online that the phone service is cancelled. This effectively makes it an Easy Naked plan.

• A $50 cancellation charge for the phone component of your Easy Bundle applies in this case.

And finally, there's a process for customers that are already connected to an Internode Naked ADSL plan via an Optus Wholesale DSLAM, and would like to be migrated to an Internode DSLAM.

• Please refer to this page for more information.

Otherwise, Read On

The first step is to check whether Easy Naked is available in your exchange area:

• Simply enter your telephone number into the Coverage Checker, and the availability of our various ADSL service types will be clearly listed.

This will indicate whether your local exchange has the necessary equipment to deliver Easy Naked. It doesn't however analyse the copper access network between your premises and the local exchange - that can only be done when we receive your order. Specifically, Easy Naked can only be delivered :

• when your local exchange has already been equipped with an Internode or Optus DSLAM; and
• free ports are available on that DSLAM; and
• a suitable continuous copper pair is available between your premises and the local exchange.

It is also worth noting that not all DSLAMs currently offer Easy Naked services.

We'll check all these items as part of provisioning your service. If at any point we find you cannot obtain Easy Naked at your premise, you can cancel the order with no penalty - no success, no fee!

The Three Setup Options

There are three methods to setup an Easy Naked service. Please review this information, and if you're still not sure, just contact Internode Sales for further assistance.

1. Convert an Active Telephone Service

This involves the conversion of an existing active Telstra telephone service into an Easy Naked service, with only a brief outage. This tends to be the most convenient method, since no site visit is required.

More information about converting a phone service to Easy Naked

2. Transfer a Naked ADSL Service

This involves the transfer of a suitable existing naked ADSL service (or other service delivered via unconditioned local loop) from another service provider to Easy Naked, with only a brief outage. This is another simple way to set up your service, with no site visit required.

More information about transferring to Easy Naked

3. New Service Connections on Vacant Copper

These connections involve installing your Easy Naked service on an existing spare ('vacant') copper pair at your premises - a site visit will be required.

More information about a new service connection to Easy Naked

Cancelled and Incorrect Orders

Please ensure that you are aware of the costs that you may incur for cancelling Easy Naked orders prior to cutover. Also note that we will install the service exactly as specified by you - so please double-check the service address and phone number carefully!

Cancelling an Easy Naked Order

You can cancel an order for Easy Naked up to a week before the scheduled cutover date, without penalty. After this point we incur considerable third party costs and commitments, and these are passed on to you.

Specifically, if you cancel your order for an Easy Naked service within five working days of the scheduled cutover date, then the setup charge plus one month's rental plus the early cancellation charge will apply.

Incorrect Order Information

Please ensure accuracy in the information that you provide us for your Easy Naked order, since we will install the service exactly according to the instructions that you have given us. So if you provide incorrect information on your order - such as the wrong phone number to be converted to Easy Naked - then your service may be installed on the wrong copper pair.

Because of costs that we incur in all completed conversions, you will be charged for corrections to the Easy Naked service that you have incorrectly specified. This will consist of either:

• a relocation charge if the service can be relocated to the correct copper pair; or
• a setup charge plus one month's rental plus the early cancellation charge; if it cannot be relocated.