This involves the conversion of an existing active telephone service into an Internode NakedExtreme ADSL2+ service, with only a brief outage. This tends to be the most convenient method, since no site visit is required.

How to convert a phone service to NakedExtreme ADSL2+

You can order NakedExtreme ADSL2+ via Convert Active Telephone Service here, with a $79 setup fee on a 24 month contract, or a $129 setup fee if you prefer a monthly contract. The typical timeframe from when you place your order to the cutover occurring is two to four weeks, and please note:

• You won’t need to cancel your existing phone service – that will happen automatically when the conversion is done. In fact if you cancel your phone service first, the conversion order will fail! However you should contact your voice provider after you have been cutover to NakedExtreme ADSL2+, to ensure your billing is finalised with them.
• If you also have ADSL on that phone service, you will need to contact your current ISP to get that cancelled. Once again, you should only do this after your service has been cutover to NakedExtreme ADSL2+. There are more notes about converting phone services with ADSL below.

What you need to be aware of

If you choose to convert an existing telephone service to NakedExtreme ADSL2+, then you need to be aware that:

• At this stage we are not offering 'porting' of existing phone numbers into NodePhone® (though we do plan to in future). So if you choose Convert Active Telephone Service you will permanently lose your existing telephone number.
• NakedExtreme ADSL2+ does not provide support for any ‘traditional' analog / voice services, including telephones (except via VoIP) and any service that requires an analog modem connection, such as most monitored alarm systems, eftpos machines, fax machines, dialup modems, etc.
• NakedExtreme ADSL2+ includes an Internode NodePhone2 VoIP service with $10 per month in call credits. This is a fully featured voice over IP telephony service that can both make calls to, and receive calls from, the public switched telephone network. However it is not a ‘Standard Telephone Service' and while it is of a high availability design, it should not be relied upon for emergency communications (for example if you or any other resident have a serious medical condition). NodePhone® requires AC electrical power at your premises in order to operate.

Do you already have ADSL on your phone line?

If you already have an ADSL service on your phone line, and you'd like to convert that phone line into a NakedExtreme ADSL2+ service, then you need to be aware of some limitations with this process.

Essentially, the issue is whether your current ADSL service is provided via a Telstra Wholesale / Big Pond ADSL port; or whether it is delivered via a 'Spectrum Sharing' service to any other type of DSLAM port.

How can I tell what type of ADSL I currently have?

If you are currently an Internode ADSL customer, simply click here to find out. On the results screen, you will see the last row of the table is called 'Carrier for ADSL Port'. If this is listed as 'Internode', then your line is connected to an ADSL2+ capable Internode DSLAM port via a Spectrum Sharing service - and cannot be converted to Internode Easy Naked.

Remember, you may be connected to an Internode DSLAM even if you do not have an Extreme® ADSL2+ service.

Naturally if you have an existing ADSL service with another provider, you'll need to check with them how it is being delivered (ie via Telstra Wholesale or Spectrum Sharing). Also, please check carefully with your current provider regarding your contractual commitments and break / disconnection fees. Internode is not responsible for these charges.

1. My ADSL is provided via a Telstra Wholesale / Big Pond ADSL port

Excellent - it's very likely your phone line can be easily and quickly converted to NakedExtreme ADSL2+, with minimal downtime. The only issue is if you are connected via a RIM - but it's worth placing the order anyway. If for any reason we can't complete the transfer, we'll let you know and no charges will apply.

• If it's an Internode ADSL service via a Telstra Wholesale ADSL port, we'll waive the early cancellation charge on your pre-existing service.
• Furthermore - as part of the online signup process - you can choose to have your existing username migrated across to the new service when it becomes active, and your old service cancelled, automatically.

2. My ADSL is delivered via a Spectrum Sharing Service

Unfortunately this means that your phone line is unsuitable for conversion to NakedExtreme ADSL2+. Some alternatives for you to consider are:

• Order a NakedExtreme ADSL2+ service on a vacant copper pair – further details on this option are available here.
• Arrange for the connection of an 'ADSL Essential / NPGDSL' telephone service through a telephony provider, and then convert that service to NakedExtreme ADSL2+. Please be aware that this approach does not guarantee that you will be able to receive NakedExtreme ADSL2+, and that Internode is not responsible for any third-party charges that you may incur.

If I already have Extreme ADSL2+, why can't I convert it to NakedExtreme ADSL2+?

Unfortunately, when we try to do this, the request to convert a copper line over to NakedExtreme ADSL2+ (unbundled line) from an Extreme ADSL2+ (spectrum sharing) service is refused by our wholesale supplier. Even though it is technically feasible to do this, and in physical terms it involves simply removing one jumper wire at the exchange!

Naturally we, along with most other competitive service providers, are lobbying hard for this barrier to be overcome. It's not a problem that is unique to NakedExtreme ADSL2+; nor is it unique to Internode - it's an industry-wide problem.

But I really want Naked, so could I just cancel my Extreme ADSL2+?

We don't recommend it. While it is possible in principle to move to NakedExtreme ADSL2+ on your current line by cancelling your existing Extreme ADSL2+ service and then submitting an order to 'convert' the phone line to NakedExtreme ADSL2+, please be aware that there are substantial risks if you do this of losing access to broadband completely, and permanently.

There are a number of circumstances in which your voice infrastructure provider may decide to change your service if you request that your current broadband is removed. You could be immediately connected to a RIM for example, and it then becomes impossible to transition your voice service to NakedExtreme ADSL2+ - or even to go back to Extreme ADSL2+! Regardless, you'll certainly have a significant outage in the meantime.

This just underscores that the best way to do this transition is the way that our wholesale copper line provider currently refuses to allow us to use. We continue to work hard to try to convince them (directly and indirectly) to change their mind about that situation and to resolve it for the sake of consumers and the industry.